move my AOE IV license from old PC to new PC

[randyvolters]

Hi. I had AOE IV installed on Steam on my old Debian PC. This week I have installed Debian on my new PC. Just installed steam, but I could not get AOE IV to run. Cannot install it as it is grayed out. On the old PC I uninstalled the game, then came back to new PC. Still shows install as grayed out. I am not paying for the same license twice... How can I move that install over to this new PC? Anyone know? Thanks in advance.

[Chompman]

Make sure you are logged in the same steam account as it does not matter what pc you use as long as it's the same steam account that you are using.

[rawWwRrr]

Licenses are tied to accounts, not PCs.

Sounds more like a setup issue on the PC. Does Steam have write access to the location you are wanting it to install? Is there enough space? Anything else that would prevent Steam from accessing the location?

[randyvolters]

I re-installed steam. On steam on webpage, I can see the game with a download button. But clicking it does nothing. This is getting irritating.

[RPG Gamer Man]

引用自 rawWwRrr：

Licenses are tied to accounts, not PCs.

Sounds more like a setup issue on the PC. Does Steam have write access to the location you are wanting it to install? Is there enough space? Anything else that would prevent Steam from accessing the location?

This is absolutely correct.

[Chompman]

引用自 randyvolters：

I re-installed steam. On steam on webpage, I can see the game with a download button. But clicking it does nothing. This is getting irritating.

You might need to make sure it's not a OS issue as it sounds like you are using some sort of linux and the forum for help is here:

https://steamcommunity.com/app/221410/discussions/

Make sure the game supports it as it does not show on the store page and unsupported OS like that is something you may have to work to get working if at all as sometimes they can stop working for such OS's that are not officially supported and this is not a steam issue.

[tintingaroo]

引用自 randyvolters：

Hi. I had AOE IV installed on Steam on my old Debian PC. This week I have installed Debian on my new PC. Just installed steam, but I could not get AOE IV to run. Cannot install it as it is grayed out. On the old PC I uninstalled the game, then came back to new PC. Still shows install as grayed out. I am not paying for the same license twice... How can I move that install over to this new PC? Anyone know? Thanks in advance.

Sounds like you want to enable Steam Play.

Steam > Settings > Compatibility > enable 'Enable Steam Play for all other titles'

Or could do it on a per-game basis for applicable games (i.e. games w/o a Linux build):
Right-click the game in your Steam Library > Properties > Compatibility > tick 'Force the use of a specific Steam Play compatibility tool'

[rawWwRrr]

引用自 randyvolters：

I re-installed steam. On steam on webpage, I can see the game with a download button. But clicking it does nothing. This is getting irritating.

You are using the Steam website to install a game? Why not use the client directly to do this?

[randyvolters]

Hi all -

Thanks to everyone who replied. I appreciate the efforts to help.

This is an UPDATE to please consider this issue closed (as I do.)

HOWEVER, I AM LEAVING THIS SO EVERYONE UNDERSTANDS THE RISK OF TRYING TO USE AOE IV ON STEAM - REGARDLESS OF OS.

Steam support understandably declined to assist, as AOE IV is not a Steam application. They suggested contacting support for the product.

This is where is gets interesting - I logged into AOE IV page and opened a support ticket.
I explained the scenario above and that I had played the game once, then uninstalled it to try and get it installed on the other PC.
I explained that now, on both PCs, the install button is grayed out.
I asked a simple question - how do I get the install button lit again?
I expressly indicated either PC was acceptable.
Remember, I had already played the game once, so the fact that the underlying OS is Debian is not, in my view, a factor. The only factor is, on Steam, how do I get the Install button re-lit?

However, AOE support apparently decided to key off the word, "Debian" and not the word "Steam".
The response from AOE IV support reads thusly - "Currently all our game titles in the Age of Empires Series are optimized for Windows 10. That being the case if you attempt to run the title on Linux, we cannot guarantee it will work and we are unfortunately unable to assist you with troubleshooting should an issue arise. "

As far as I am concerned this is a classic "go fly a kite" response triggered by the fact that Debian OS is mentioned in my explanation. The fact that I had: 1) installed successfully after purchase on Steam apparently didn't matter; 2) that I had successfully played the game on Steam apparently didn't matter. No, all that mattered is I mentioned Debian. The OS isn't the issue here - the install button being unlit on Steam is the issue.

Anyway Steam support kindly suggested I apply for a refund, which I am in the process of doing.

I just wanted to let the community know the position of AOE IV support - which seems to be unless you are running AOE IV on Steam on Windows 10, don't bother asking for support from them.

[tintingaroo]

Did you try enabling Steam Play?
https://steamcommunity.com/discussions/forum/1/595140258825246211/?tscn=1739206844#c595140258825267737

When a game doesn't have a Linux build and Steam Play is not enabled, the option to Install is removed. Enable Steam Play and Install becomes available.

[randyvolters]

引用自 tintingaroo：

引用自 randyvolters：

Hi. I had AOE IV installed on Steam on my old Debian PC. This week I have installed Debian on my new PC. Just installed steam, but I could not get AOE IV to run. Cannot install it as it is grayed out. On the old PC I uninstalled the game, then came back to new PC. Still shows install as grayed out. I am not paying for the same license twice... How can I move that install over to this new PC? Anyone know? Thanks in advance.

Sounds like you want to enable Steam Play.

Steam > Settings > Compatibility > enable 'Enable Steam Play for all other titles'

Or could do it on a per-game basis for applicable games (i.e. games w/o a Linux build):
Right-click the game in your Steam Library > Properties > Compatibility > tick 'Force the use of a specific Steam Play compatibility tool'

Thanks!!! I re-read this after I posted my update about what AOE IV support said.
I followed your suggestion for game-specific fix and it worked.
I have to go cancel my refund request.
Thanks again!!!

[KalGimpa]

引用自 tintingaroo：

Did you try enabling Steam Play?
https://steamcommunity.com/discussions/forum/1/595140258825246211/?tscn=1739206844#c595140258825267737

When a game doesn't have a Linux build and Steam Play is not enabled, the option to Install is removed. Enable Steam Play and Install becomes available.

i have distro hopped for a long time

as well as changed my drives

like, a lot

this has been the only trouble i had when installing games

forgetting to check that setting

as was said, the license stays with steam

edit

引用自 randyvolters：

引用自 tintingaroo：

Sounds like you want to enable Steam Play.

Steam > Settings > Compatibility > enable 'Enable Steam Play for all other titles'

Or could do it on a per-game basis for applicable games (i.e. games w/o a Linux build):
Right-click the game in your Steam Library > Properties > Compatibility > tick 'Force the use of a specific Steam Play compatibility tool'

Thanks!!! I re-read this after I posted my update about what AOE IV support said.
I followed your suggestion for game-specific fix and it worked.
I have to go cancel my refund request.
Thanks again!!!

ha! glad you got it figured out, partner

[rawWwRrr]

引用自 tintingaroo：

Did you try enabling Steam Play?
https://steamcommunity.com/discussions/forum/1/595140258825246211/?tscn=1739206844#c595140258825267737

When a game doesn't have a Linux build and Steam Play is not enabled, the option to Install is removed. Enable Steam Play and Install becomes available.

It's a good thing you showed up.