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Ein Übersetzungsproblem melden
His modem or router (or his own pc), shuts off the connection (for whatever reason) when he plays a game. Yet, it has no problem with youtube or netflix or whatever.
I'm thinking that this is caused by a broken network controller in the router; it's overheating probably. I wonder if they could test whether or not it is. Usually if it becomes too hot to touch you have an issue.
Another thing that could cause it is a firewall, when it happens to be set to block the connection once it detects UDP activity; something like that. It's hard to say what the cause could be, but I recommend at least investigating it instead of assuming that this is normal. Its not normal, and its not 'designed' to do that.
Games indeed send 100s of UDP packets, but bandwidth allows for for example 100 megabits per second to be send. The amount doesn't matter, so long the amount of total data doesn't bypass this limit. CPUs even in routers have tricks like Large Packet Offloading that make a lot of small packets count as a large one, making it just as fast as large packets would be. Though the primary reason they invented this is to reduce power cost.
I would suggest contacting your internet service provider.
Connection instability can be caused by a wide variety of factors from backend configurations and connections outside your residence such as metropolitan routing hubs which distribute data, to the software or configuration on your computer.
Your internet service provider will have access to tools to better troubleshoot the issue (such as localized telemetry for your area).
A couple tools you can use to test the stability of your connection:
https://www.speedtest.net/
https://packetlosstest.com/
The projected results will depend largely on type and scale of your connection.
For example, a DSL connection will have much higher ping time than a fiber optic connection simply due to light traveling faster than electricity.