[Resolved] Two users one game

[JJ762]

Right so I bought Rust the other day played on my Girlfriends laptop, then today (around 3-4days since initial purchase) I got a new computer and installed Rust to this one too. Authorized both machines to play Rust. Shared the game with my "Family" (My girlfriend), My girlfriend then bought it as well so she could play with me and not just play when i'm offline now it says that the game belongs to me and she cannot play and just takes her back to the "buy Rust" page everytime. Its on her account and her emails confirm that she has actually bought it. It's not even coming up in the library, Any help?

[UberFiend]

Did you unshare it first?

[JJ762]

Цитата допису UberFiend:

Did you unshare it first?

Yes I unshared it before she tried to play

[UberFiend]

Цитата допису TangoDelta1:

Цитата допису UberFiend:

Did you unshare it first?

Yes I unshared it before she tried to play

Before purchase?

[JJ762]

Цитата допису UberFiend:

Цитата допису TangoDelta1:

Yes I unshared it before she tried to play

Before purchase?

No but she purchased through the website not the steam portal, so it shouldn't make any difference..?

[UberFiend]

What was the payment method?

(note: ultimately you're probably going to have to make a new Steam Support account & contact Steam Support. I'm sure you appreciate we have no access to accounts.)

Probably all we can do is maybe help you understand why it fudged up, but probably not rectify.

[JJ762]

Цитата допису UberFiend:

What was the payment method?

(note: ultimately you're probably going to have to make a new Steam Support account & contact Steam Support. I'm sure you appreciate we have no access to accounts.)

It was via PayPal, the payment already cleared and we have a reciept of payment from both PP and Steam. And Yes I did that before posting here just incase someone may have found themselves in this situation previously. God this is stupid.

[UberFiend]

I've seen a few posts recently of people caught out with the ideosyncracies of Family Sharing, seems the instructions need to be clearer or more explanatory.

I keep my own line so don't use Family Sharing, but there may be others respond yet.

[JJ762]

Цитата допису UberFiend:

I've seen a few posts recently of people caught out with the ideosyncracies of Family Sharing, seems the instructions need to be clearer or more explanatory. :terraria:

I keep my own line so don't use Family Sharing, but there may be others respond yet.

We just did a side by side comparison and what is different is the "licence" on my own account it says Steam (Complimentary) and Rust, and Purchases show Rust but on my Girlfriends it says "Steam (Complimentary)" and under purchases it says Rust. Which is basically saying she has bought it but doesn't have the licence for it?

[UberFiend]

Has she logged out & shut down steam since purchase?

Have you right-clicked game in Library, Properties, Local Files, & Verified Cache?

Maybe try closing Steam going into Steam folder & send all files in AppCache folder to the trash, then restart Steam. If that fails Restore All from trash.

[JJ762]

it wasn't showing up at all until a minute ago when I logged in a redownloaded the game. Like I said in her account it says shes purchased it but the licence isn't even there.

Just tried both, now it says "TD1's games" and not her games -_-

[Legendary old man]

Цитата допису TangoDelta1:

it wasn't showing up at all until a minute ago when I logged in a redownloaded the game. Like I said in her account it says shes purchased it but the licence isn't even there.

Just tried both, now it says "TD1's games" and not her games -_-

Well ... try this first on the screwed up PC.

https://support.steampowered.com/kb_article.php?ref=3134-TIAL-4638

If the problem still exists then going to have to disable cloud in case it uses it, uninstall the game and then delete the install directory and anything it might have put in my docs. Not sure how this game is setup but you will likely have to manually delete the install folder and saved game location if it is local.

[JJ762]

Цитата допису facedown:

Цитата допису TangoDelta1:

it wasn't showing up at all until a minute ago when I logged in a redownloaded the game. Like I said in her account it says shes purchased it but the licence isn't even there.

Just tried both, now it says "TD1's games" and not her games -_-

Well ... try this first on the screwed up PC.

https://support.steampowered.com/kb_article.php?ref=3134-TIAL-4638

If the problem still exists then going to have to disable cloud in case it uses it, uninstall the game and then delete the install directory and anything it might have put in my docs. Not sure how this game is setup but you will likely have to manually delete the install folder and saved game location if it is local.

Thanks but thats not working either, Like I said I think its more Steams issue as it shows as shes bought on my side and her account but her licence and subscription does not display for her :/ I'm going to wait for Steam support to reply I think :/

[Holwens]

I have the same problem, you need write a ticket to support... and wait, i get my answer, but dont get much help, so i write more info for the problem.

[crunchyfrog]

For what it's worth there have been a number of threads today alone regarding this issue.

It seems the problem lies in buying a game, and sharing it. Then if you later go and buy it for the account that previously shared it, it messes up.

I can't say any more than to point you to Steam Support.

[TehVampire]

Well this is crap... So basicly since its out of beta this has been an issue and is occuring more and more. People are being send towards Steam Support (Which I understand) and they will have a growing number of tickets... The issue seems to be lying in the license with me too, whatever I try it keeps recognising the game (in my case Banished) as my friends purchase.

I do like the feature of family sharing, however since this issue I am actually recommending my Steam friends to not use it untill this is resolved. Basicly because whenever they play a game of me and they want to buy it, they could but it won't be theirs......