Refund

[Orca MS15LF]

I had a refund allowed to my bank account on the 10th and the money still never reached my bank account. I asked Steam about this the other day and they told me my bank could be holding on to the money as a pending thing and I should peak to them. I spoke to my bank and they told me they don't do that and they release funds into a bank account straight away with refunds. Then they told me I should speak to Steam again and I did and I'm waiting longer than usual for a reply and an explanation. What is going on? £64.99 of my money is in limbo somewhere.

It's no good Steam saying the money never left my bank account when it did. I know because I checked seconds after a purchase and my bank balance dropped £64.99 and now the refund was allowed that £64.99 never came back.

[cSg|mc-Hotsauce]

Oprindeligt skrevet af Orca MS15LF:

I had a refund allowed to my bank account on the 10th and the money still never reached my bank account. I asked Steam about this the other day and they told me my bank could be holding on to the money as a pending thing and I should peak to them. I spoke to my bank and they told me they don't do that and they release funds into a bank account straight away with refunds. Then they told me I should speak to Steam again and I did and I'm waiting longer than usual for a reply and an explanation. What is going on? £64.99 of my money is in limbo somewhere.

It's no good Steam saying the money never left my bank account when it did. I know because I checked seconds after a purchase and my bank balance dropped £64.99 and now the refund was allowed that £64.99 never came back.

Where is my refund? My refund was approved, but it’s been more than 7 days.

Approved refunds can take up to 7 days to appear in your account – however, refunds to international payment methods may take longer. If your refund hasn’t appeared after 7 days, please contact your bank directly and ask about pending refunds on your account.

When a refund request is approved within 24 hours of the purchase, the original transaction is cancelled and the charge drops off your bank statement. In this case, you will not see a credit on your account. This process can take up to 10 days – wait time for international payment methods may vary.

https://help.steampowered.com/en/faqs/view/5FDE-BA65-ACCE-A411

[Orca MS15LF]

Oprindeligt skrevet af cSg|mc-Hotsauce:

Oprindeligt skrevet af Orca MS15LF:

I had a refund allowed to my bank account on the 10th and the money still never reached my bank account. I asked Steam about this the other day and they told me my bank could be holding on to the money as a pending thing and I should peak to them. I spoke to my bank and they told me they don't do that and they release funds into a bank account straight away with refunds. Then they told me I should speak to Steam again and I did and I'm waiting longer than usual for a reply and an explanation. What is going on? £64.99 of my money is in limbo somewhere.

It's no good Steam saying the money never left my bank account when it did. I know because I checked seconds after a purchase and my bank balance dropped £64.99 and now the refund was allowed that £64.99 never came back.

Where is my refund? My refund was approved, but it’s been more than 7 days.

Approved refunds can take up to 7 days to appear in your account – however, refunds to international payment methods may take longer. If your refund hasn’t appeared after 7 days, please contact your bank directly and ask about pending refunds on your account.

https://help.steampowered.com/en/faqs/view/5FDE-BA65-ACCE-A411

:summercat2023:

It's been ten days now. I hope it's not going to take too much longer. My money was quick enough to leave my bank account and it's not quick enough to go back in.

[cSg|mc-Hotsauce]

Oprindeligt skrevet af Orca MS15LF:

Oprindeligt skrevet af cSg|mc-Hotsauce:

https://help.steampowered.com/en/faqs/view/5FDE-BA65-ACCE-A411

It's been ten days now. I hope it's not going to take too much longer. My money was quick enough to leave my bank account and it's not quick enough to go back in.

Banking systems cancelling out of a charge have varying results in how long it takes to re-appear back in your account. Normally, it is 3 days for most but can take up to a month in other cases or months in very extreme cases like one guy in Pakistan that waited 4 months for his bank to release the funds back to him.

[Teksura]

Oprindeligt skrevet af Orca MS15LF:

It's no good Steam saying the money never left my bank account when it did. I know because I checked seconds after a purchase and my bank balance dropped £64.99 and now the refund was allowed that £64.99 never came back.

It's worth checking again to see if the charge was still there. "Seconds after a purchase" the money hasn't left your account, you are just looking at a hole. It usually takes a day or so before the money actually goes anywhere. You'd be surprised how slow money moves through the banking system. They go to great lengths to try and make it look like the money is gone from your account ASAP to prevent people from overdrafting.

[Orca MS15LF]

Oprindeligt skrevet af Teksura:

Oprindeligt skrevet af Orca MS15LF:

It's no good Steam saying the money never left my bank account when it did. I know because I checked seconds after a purchase and my bank balance dropped £64.99 and now the refund was allowed that £64.99 never came back.

It's worth checking again to see if the charge was still there. "Seconds after a purchase" the money hasn't left your account, you are just looking at a hole. It usually takes a day or so before the money actually goes anywhere. You'd be surprised how slow money moves through the banking system. They go to great lengths to try and make it look like the money is gone from your account ASAP to prevent people from overdrafting.

Steam replied to me and they told me my refund was cancelled. Now I have to find out why. Also, they claim they never got a payment when I purchased my game and I know they did because at the time I had £39.99 pending in my Steam Wallet and I never noticed it was pending. I bought Sniper Elite 4: The Deluxe Edition for £64.99 thinking £39.99 was going to be taken from my Steam Wallet. When I noticed my Steam Wallet balance was pending from a refund, I checked my bank account and I noticed £64.99 was withdrawn so Steam did get the payment. That was when I requested a refund of the £64.99 to my bank account that was approved and when my Steam Wallet funds past pending as in available to spend, I'd buy that game again where £39.99 would come out of my Steam Wallet and the other £25.00 is taken from my bank account while expecting that other £64.99 to return to my bank account that never came because Steam cancelled it behind my back and flogged me off with advice about contacting my bank when that person then should have told me then my refund was cancelled. Steam misled me, they wasted my time and now I have to wait longer for my refund. There's something very iffy going on with Steam.

[Teksura]

Oprindeligt skrevet af Orca MS15LF:

Oprindeligt skrevet af Teksura:

It's worth checking again to see if the charge was still there. "Seconds after a purchase" the money hasn't left your account, you are just looking at a hole. It usually takes a day or so before the money actually goes anywhere. You'd be surprised how slow money moves through the banking system. They go to great lengths to try and make it look like the money is gone from your account ASAP to prevent people from overdrafting.

Steam replied to me and they told me my refund was cancelled. Now I have to find out why.

So check to see if you gave backdoor access to your account to some shady site. Support tickets closing themselves is a common symptom of a compromised account.

What do you see here: https://steamcommunity.com/dev/apikey