My account has been hacked!!

[_miro]

I posted ticket after he hacked it on 19 july and still no reply. On that i comented 10 times. Yesterday i made new ticketwitch is very short and with all info of ownership. What do ypu think how long will i wait untill they reply? Hacker got me vac , will steam delete that aswell?

[76561198210583889]

Poor account security? so what do you guys use? I used McAfee complete (came free with comtrash). maybe too commercial. never been hacked before until this steam event.

[The Giving One]

Vernan89188님이 먼저 게시:

Poor account security? so what do you guys use? I used McAfee complete (came free with comtrash). maybe too commercial. never been hacked before until this steam event.

McAfee is on the list...

https://support.steampowered.com/kb_article.php?ref=9828-SFLZ-9289

[76561198210583889]

So what do you use?

[The Giving One]

Avira...always have. Just my opinion..And no "hacking" is taking place. So as far as that goes, antivirus is not relevant here, really.

[76561198210583889]

that's what im {링크가 삭제되었습니다}thinking..In my case i was not hacked or phished...They Just took advantage of a hole in a system...they didn't hack my email but just the steam account..I recived emails from steam guard till i got a message saying my validation email was changed an to lock out the account. Somehow they made a fake email took advantage of steam not having physical person to talk to and got access to my steam account, changed the password and validation email then somehow, added funds to my account. i dunno why or how..i just need to update my game to play it again and cant. :( still waiting on this crappy customer service to fix an easy problem.

[The Giving One]

I see. I am very sorry about what is going on with you here. Sadly, the forums here can only offer advice and information and post links to support articles and whatnot, you see. Steam support is really helpful and good, but they are really backed up with so many like you, most likely, just to be fair you know.

Good luck to you always in any event.

[76561198210583889]

Thanx for the kind words...but luck really has little to do with solving problems of this magnitude...specially when credit card info is involved. Lucky me i dont have anything any hacker of phisher would take. but for those that do what is any kind of customer service like this acceptable? i mean I like steam...everything they do from the sales...products and service they provide is awesome..but...How is this customer service so easily acceptable by any means???

[The Giving One]

Keep in mind that normally, their support system is able to handle the amount of tickets they get and in a timely manner. Now add thousands (only an estimate and probably tens of thousands or even more) tickets from users that are being scammed, many of them (most, actually) because of the user's own fault.

No system that normally handles X amount of tickets from customers is going to be able to handle X + YZABCDEFGHIJ..........all of a sudden.

See what I mean here ?

And they cannot just "hire more help" as that would just be perhaps another huge security risk. Not just anybody can get a job working with a company like Valve. You don't just check the classified adds for the average minimum wage earner for that kind of employment...it is just not a good idea.

[Astori Heichalot]

Vernan89188님이 먼저 게시:

Poor account security? so what do you guys use? I used McAfee complete (came free with comtrash). maybe too commercial. never been hacked before until this steam event.

what you need is google authenticator or steam guard authenticator

Vernan89188님이 먼저 게시:

.they didn't hack my email but just the steam account..I recived emails from steam guard till i got a message saying my validation email was changed an to lock out the account.

to disable/enable steamguard, you must have followed it via your registered email.
to change the registered email requires access on both new and previous email.

your story doesnt add up

[76561198210583889]

ok. what doesent add up...my email's fine...i got all kinda of notifications, from 2am-6am, came back from work an my steam password didn't work. tried to reset and reset email was changed. tried to start a ticket and checked forums on why i wasent getting an response..they said didnt work on certain email accounts so i made a gmail...did so, got the support account active after 3 days...been 5 days now. game i play offline from steam, needs an update through steam and cant do so.

[76561198210583889]

BTW first time ever been ...dunno hijacked, properly phished, keylogged..dunno the term but I wasent hacked...they couldent have taken anything...but second to last steamguard email i got told me guy's IP was 113.242.16.9 from yjyang Hunan china, and he added $200 to my account..then next email i got saying confirming verification email was changed...so i dunno what that about.

[Pcnuttie]

You need to do this first then change your password again for your own protection. VISIT VAC servers only. I am starting to think CSGO has a lot of hijackers looking at player's ISP or something. But you do need to carry your disinfecting out EXACTLY as I state here. It's not just a case of downloading Malwarebytes. If you don't carry these steps out precisely, you stand chance of getting nowhere fast, as your account will still be compromised.

(1) Run your antivirus suite's INTENSIVE scan, in Windows safe mode if you can. Let it run (it will take some time, maybe 40 minutes or more) and remove any rubbish. Reboot. Run it again and if it removes nothing further, proceed to step (2). If it does remove further stuff, reboot and do it again.
(2) Download and run Mallwarebytes' Antimalware. Let it run and remove any rubbish. Reboot when it's finished and run it again. If it removes nothing further, go to step (3). If not, reboot and do it again.
(3) ONLY NOW should you change your passwords to your associated email address and your Steam account.
(4) Tell everyone on your friends list that you've been infected and to look out for bogus links from you. If they've clicked on them, send them here. That is if you clicked a link but if you were scammed then it's a different story.

Lastly, to repeat, you MUST DO THESE STEPS PRECISELY IN ORDER or changing your passwords will serve no purpose. If there's mallware left, you'll just tell the scammer your new details.

[76561198210583889]

Still no response from steam....I just need my verification email rolled back...did all that no malware found. Just bought a new comp so still did everything no malware found.

[_miro]

For me aswell ... nothing! I deleted keyloger that he hacked me with . :(

[The Giving One]

Triton님이 먼저 게시:

For me aswell ... nothing! I deleted keyloger that he hacked me with . :(

You have not replied to this thread for some time, so I respectfully hope that you have read over what has been posted here since your last post.

No one hacked you. You installed malware on your system.