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76561197999004098 Jul 17, 2015 @ 8:28pm
Ticket Response Time
Is it normal for steam to take 5 days to respond to a support ticket on a hijacked account? Im really getting worried here. I had my account hacked by some dude in russia and ive given them everything they need in a support ticket with not even a "well look into it" response....
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Showing 1-15 of 25 comments
[] Jul 17, 2015 @ 8:34pm 
It takes time. It usually takes up to a week for a response, it can take longer. Roughly about 2-3 or 4 weeks. Leave yout ticket open and they will respond.
#1
Lycairin Jul 17, 2015 @ 8:35pm 
Imagine this.

You are a frontdesk employee. In front of you, are the billions of SteamUsers falling in line at the information desk.
#2
76561197999004098 Jul 17, 2015 @ 8:35pm 
This dude has already cleared my account of all friends and groups... What happens if i get vac banned etc....
#3
[] Jul 17, 2015 @ 8:36pm 
@Got Em!, there are 50,000 red jelly beans. All the red jelly beans are other users tickets. There is only 1 blue jelly bean, which is your ticket. What's the chance of you dipping your hand and grabbing the blue jelly bean?
#4
Hextravert Jul 17, 2015 @ 8:37pm 
Evidently, they simply haven't gotten to your ticket yet.

5 days isn't that long ago.

Rest assured that once they see your ticket, they will do something.

Originally posted by Got Em!:
Is it normal for steam to take 5 days to respond to a support ticket on a hijacked account? Im really getting worried here. I had my account hacked by some dude in russia and ive given them everything they need in a support ticket with not even a "well look into it" response....
#5
76561197999004098 Jul 17, 2015 @ 8:37pm 
I understand there are a lot of tickets to be looked into but shouldnt some have some sort of priority? Even a "hey, well look into it, give us a week" would make me feel a little better lol
#6
Lycairin Jul 17, 2015 @ 8:38pm 
Originally posted by Got Em!:
This dude has already cleared my account of all friends and groups... What happens if i get vac banned etc....
You are in their steam caring hands. No use worrying over spilt milk. it will make you grow older. Have a huge patience :)
#7
Matt Jul 17, 2015 @ 8:38pm 
Every question is important and high priority to the person who submitted it. It would be unfair to answer newer questions before older questions.
#8
Lycairin Jul 17, 2015 @ 8:39pm 
Originally posted by Got Em!:
I understand there are a lot of tickets to be looked into but shouldnt some have some sort of priority? Even a "hey, well look into it, give us a week" would make me feel a little better lol
All CRM systems follow the thumb rule. " First Come, FIrst Serve"
#9
kdodds Jul 17, 2015 @ 8:39pm 
Pretty sure they're, more or less, first in, first out. In other words, handled by timestamp with skipovers of those tickets that are difficult to decipher or require a good deal of leg work, as most mass support is handled.
#10
Hextravert Jul 17, 2015 @ 8:40pm 
If they were to prioritize hijack-related tickets, everything else would go unanswered forever. :dealwithit:
#11
kdodds Jul 17, 2015 @ 8:41pm 
Originally posted by Hextravert:
If they were to prioritize hijack-related tickets, everything else would go unanswered forever. :dealwithit:
Pretty much, yeah.
#12
76561197999004098 Jul 17, 2015 @ 8:43pm 
Thanks for the reponses everyone. Im just stressing over an account ive had for 12+ years with over 3k worth of games on it :(
#13
kdodds Jul 17, 2015 @ 8:49pm 
How the heck did you manage to stay around for 12 years and still get phish scammed?
#14
Matt Jul 17, 2015 @ 8:51pm 
When you get your account back I would setup 2 factor authentication using the iPhone app.
#15
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All Discussions > Steam Forums > Help and Tips > Topic Details
Date Posted: Jul 17, 2015 @ 8:28pm
Posts: 25
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