Linked accounts hacked, can`t play Ubisoft games anymore

[icklestu]

So my email address associated with Ubisoft was hacked and taken over, can`t get access to old email address and ubisoft refuses to help because of that so all the Ubisoft games i purchased using Steam are unplayable. Is there anything I can do through Steam to gain access to my games?

[Wolf Knight]

nothing you can do thru steam. you need to recover the email account.

[icklestu]

It`s not possible to recover the microsoft email as the hacker has changed everything and the recovery proccess is100% automated.

[nullable]

Regardless, Valve has no control over the ubisoft account there's nothing they can do.

I've lived through your pain with free email accounts. It's one reason to keep everything secure and not get lazy or sloppy. The consequences can be harsh and sometimes difficult to recover from.

All you can do is work with ubisoft support, and/or work on email account recovery. It's possible you haven't exhausted all your options yet.

[icklestu]

Nightmare! Back to the grind I go thanks.

[RPG Gamer Man]

Technically this is on UBISOFT's end. Only thing you can do is contact ubisoft support. This has nothing to do with steam. Complaining about it on here will do nothing. Go email ubisoft support to get help. Here, you can start here:



https://www.ubisoft.com/en-gb/help/connectivity-and-performance/article/troubleshooting-email-issues-on-your-ubisoft-account/000063351

This is like someone assuming you can recover you account on here from rockstar. It does not make sense in a logical term. You need to contact the company that has the linked account.

[Muppet among Puppets]

For email you should use 2 factor.