Can't Connect to steam network (windows 10)

beepus Oct 20, 2015 @ 7:54pm

This needs some serious resolution. Just spent about 12 hours trying to get into my steam account getting the error Steam is having trouble connecting to the servers. I can connect to the website and forum and support (riight). I have read page after page of complaints along similar lines back to Win8. One was 60 odd pages long of comments and little help.

I don't think my gear and software right now matters. I did a totally clean (wiped some 7TB) installation of windows 7 ultimate to my new rig. Loaded my basic software up and then steam, downloaded, logged in and playing even. At glorious resolution!

I install windows 10 yesterday and now I cannot get into the client. I don't have a client.blob file or anything because it hasn't been used on this OS yet. Other software also will not connect with certain servers or perform certain actions (my music stuff e.g.).

I have tried the official help me from a support ticket but that was useless, I already did all that! I have tried various things others have used in the past but they probably apply to different issues. Issue for me here is clearly windows 10. Something on it, or in it or the way it connects to some servers is causing massive problems. Clearly my isp, router all the rest is fine, or I couldn't write this.

I went to the trouble of contacting M$ and the first thing the charming rep tried to do was flog me some remote repair service (Dell?!!). Then after about an hour of doing NOTHING (we were in remote session) he says "we solve your OS issues, I can't find any, I suggest you take this up with Valve"

What I am finding is an awful lot of data on connection problems that is out of date now and if my experience is anything to go by there's going to be an army of angry steampunks dragging their own optic cables to the holy place where steam keep their games!
Seriously, I am out of ideas, M$ had no idea in the first place, Valve has such an excellent reputation for doing anything at all in a normal geological epoch.

I don't want to bang on too much because as I say there are pages and pages of steam wont connect, please help and very little "try doing this, it may work". So, briefly:
Fresh installation of Windows 10, activated, updated, drivers all correct. java installed too.
Installed steam to my C: drive, default location (I set libraries elsewhere in my array).
It fetched and installed any data needed and took me to the log in screen then started with the connection problem (always the same message, identical, and different to the usual unable to contact server thing I sometimes get).

I tried using this installation with various compatibility options, Windows 7 being the main one, did not work.

Uninstalled the whole thing and re-did it. Same result but to be expected.

Normally I use kaspersky on win 7 and even peer block with an exemption with no issues.
I did not install (still haven't yet) KIS. I disabled windows firewall and defender. Activated all the location things I could find in case maybe Gabe thought I'd skipped town! To no avail, now I have a naked machine I can't play any games on!!

If I can help someone help me fix this issue then maybe we can collate relevant fixes and sticky them, if Windows 10 is the future (fear the future!).

If M$ have goosed server connections somehow with this nice new OS then they need to tell us and get fixing it, quickly, we aren't in preview mode anymore. If Valve (and other companies) are having server side issues with this then they need to tell us and get fixing it quickly. If it is something relatively simple on the local machine then we need to be told, quickly! All my games are on here, and I really don't trust Win 10 with a joystick and star citizen.

For the TL;DR among us:

Are you using Windows 10 (pro)
Are you unable to log in despite having net access
Are you getting this message
"Steam - warning
Steam is having trouble connecting to the Steam servers
Troubleshooting tips
retry connection/cancel

Anyone got a work around before I find myself a working copy of windows 7 and go back to what was working a few days ago?

Last edited by beepus; Oct 20, 2015 @ 8:17pm

#1

beepus Nov 24, 2015 @ 2:27pm

Mine turned out to be a problem with my virgin media router firewall, when I yanked the multisocket out of the wall it reset the router to a medium level of protection and blocked steam access. Not something that happened 4 years ago when I first had virgin put in, or 6 months when I moved house. I set my router to low and everything came back on.

#2

He4lthCliff Nov 24, 2015 @ 2:29pm

wertdas

#3

Johnny_V Apr 17, 2016 @ 11:24am

I have the same problem with build 14925.rs1_release.160318-1628. I will revert to original non insider windows 10 build and let you guys know if anything gets fixed that way. If you guys are participating in the insider program on Windows 10 I am curious what builds are containing the same errors. If some one gets their client to work or figures out the issue I am sure many will be happy to hear. I know I will!

#4

Johnny_V Apr 17, 2016 @ 11:27am

Originally posted by beepus:
Mine turned out to be a problem with my virgin media router firewall, when I yanked the multisocket out of the wall it reset the router to a medium level of protection and blocked steam access. Not something that happened 4 years ago when I first had virgin put in, or 6 months when I moved house. I set my router to low and everything came back on.

NICE JOB!!! I am about to try something of the same nature.. Already port forwarded but my ISP is different so we will see.

#5

Johnny_V Apr 17, 2016 @ 11:29am

Yup router firewall is already set to low and ports are forwarded and no go....

#6

The Giving One Apr 17, 2016 @ 11:35am

Originally posted by Johnny_V:
NICE JOB!!! I am about to try something of the same nature.. Already port forwarded but my ISP is different so we will see.

The first step in troubleshooting connectivity issues is to bypass the router and use ethernet only.

https://support.steampowered.com/kb_article.php?ref=1456-EUDN-2493

#7

YeHaw Jul 27, 2016 @ 7:47am

I have the same issue and it is not router specific nor is it a software firewall issue. All works through another PC with Win7 through the same network gear and I have duplicated the pc networking config. Bottomline, since finishing the win10 update this morning, my primary gaming PC for steam no longer connects.

#8

Klima Jul 27, 2016 @ 7:47am

xd

#9

The Giving One Jul 27, 2016 @ 11:56am

Originally posted by YeHaw:
I have the same issue and it is not router specific nor is it a software firewall issue. All works through another PC with Win7 through the same network gear and I have duplicated the pc networking config. Bottomline, since finishing the win10 update this morning, my primary gaming PC for steam no longer connects.

Just because the configurations and/or hardware is the same, you should not make assumptions as to what it is or isn't, when you are troubleshooting a problem.

You posted in a thread from April and gave no information about your system and hardware. Not sure how anyone is supposed to help you without more info please, so if you would like to, post your computer model and model number exactly.

Also, is that Windows 10 64 bit or 32 bit ? Not just any computer can run just any OS so we need to be sure you hardware supports Windows 10 and the BIOS has no issues since you changed the OS (you said update, but I can only assume that you meant "upgrade"), unless you are actually talking about an operating system update. Some people say "update" when they mean "upgrade" so we don't know unless you specify, please.

You mentioned a router. Don't use a router while troubleshooting a connectivity issue. Bypass that router and use ethernet only. I said that exact same thing and gave the link in the post right above your's. Eliminate the router from the possibilities by eliminating the router period.

#10

kramer99 Nov 17, 2016 @ 6:49pm

I installed Windows 10 two days ago and can't login to the steam client. Tried all the suggestions in their guide, no luck. Worked fine for years for me under Windows 8. I sent a support request yesterday but have heard nothing. Obviously I will not be buying any more games if I can't fricking log into the damn client.

#11

The Giving One Nov 17, 2016 @ 6:51pm

Originally posted by kramer99:
I installed Windows 10 two days ago

Post the model number and model of that computer, exactly please.

If custom built, post the exact motherboard instead, including any revision number if that applies.

#12

kramer99 Nov 17, 2016 @ 7:15pm

Originally posted by The Giving One:
Originally posted by kramer99:
I installed Windows 10 two days ago
Post the model number and model of that computer, exactly please.

If custom built, post the exact motherboard instead, including any revision number if that applies.

It is a custom build. Motherboard is an ASRock Z77 Extreme4. Three or four years old, but it worked fine on Windows 8 for years. Thanks for your response.

#13

The Giving One Nov 17, 2016 @ 7:18pm

Always post if your OS is 32 or 64 bit. Otherwise, it is an incomplete answer, please. The below is for Windows 10 64 bit device drivers.

Is this the exact board ?

http://www.asrock.com/mb/Intel/Z77%20Extreme4/?cat=Download&os=Win1064

And you have all the device drivers for it from there only and not by using Windows update, right ?
http://www.asrock.com/mb/Intel/Z77%20Extreme4/?cat=Download&os=BIOS
"Please update to the latest BIOS with Instant Flash or Internet Flash in the UEFI setup if you are using Windows 10."

Last edited by The Giving One; Nov 17, 2016 @ 7:32pm

#14

kramer99 Nov 17, 2016 @ 7:24pm

Yep, 64 bit OS.

That is the very same board. In fact I was just on that page yesterday downloading drivers to attempt to sort out a HDMI audio problem I was having (gave up and just reverted to RCA audio out for now). I installed the Intel and Realtek drivers from that page yesterday. I have a AMD R9 Nano for GPU and installed the latest Crimson drivers two days ago.

Even tried disabling Windows Defender, but that didn't help.

#15

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