All Discussions > Steam Forums > Help and Tips > Topic Details
Dul Dough Aug 25, 2015 @ 4:53pm
No sound/audio on store trailers
I have the videos unmuted and the slider is right up. Drivers are up to date. Has been like this for a few days now but I have not changed anything in settings.
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Showing 1-8 of 8 comments
Dul Dough Aug 25, 2015 @ 5:55pm 
.
#1
The Giving One Aug 25, 2015 @ 5:57pm 
When did this problem present itself ? Please give us some details.
You only have this problem with Steam ?
Last edited by The Giving One; Aug 25, 2015 @ 5:57pm
#2
Aoshi Aug 25, 2015 @ 5:57pm 
wtf
#3
Dul Dough Aug 25, 2015 @ 7:00pm 
Started some time last week. Steam games work fine. Youtube and music works fine.
#4
The Giving One Aug 25, 2015 @ 7:02pm 
By details I meant can you remember anything you did/installed to perhaps affect this ?

Look at the list very carefully, please. Just because a problem never existed before does not mean anything concerning problematic programs that may affect Steam.

https://support.steampowered.com/kb_article.php?ref=9828-SFLZ-9289

Please read this entire page from top to bottom carefully. Compare it to any programs you may have.
Last edited by The Giving One; Aug 25, 2015 @ 7:03pm
#5
Dul Dough Aug 28, 2015 @ 8:35am 
Sorry for late reply.

From that list I have Avast anti virus but I have disabled it at this moment and still can't hear videos on steam.
#6
The Giving One Aug 28, 2015 @ 2:21pm 
I am not saying this will fix your problem, but the last part of this......

Anti-Virus Applications - Any Anti-Virus program could potentially block Steam and Steam game access, especially when not properly configured for use with Steam. Please make sure that Steam and all Steam games are listed as exceptions in these programs. If the issue persists, please try disabling or temporarily uninstalling the program to test the issue.

suggests to consider uninstalling the software to fully test the issue at hand. Reboot your PC after removing all traces of it if you do decide to go that route.

Until you approach a problem like this with a process-of-eliminatio-type mindset, how can you be sure, you see ?
#7
Tev Aug 28, 2015 @ 2:33pm 
You have also checked your Steam Store video's volume isn't at 0%; even after unmuting it, right?

EDIT: Never mind. Now check your Volume Mixer regarding the Steam -app.

http://i.imgur.com/E39Ilel.png

Right mouse click volume > [Open Volume Mixer]
Last edited by Tev; Aug 28, 2015 @ 2:35pm
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Date Posted: Aug 25, 2015 @ 4:53pm
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