I am tired of being a punching bag for steam and Amazon games.

[NimiaVis]

I bought New World last night. I played 1.5 minutes. I got a suspicious software or corrupt install window and spent the remainder of my time trying to fix this issue. with the help of support. I have been banned for NO REASON, with NO EVIDENCE. I have 0 bans on my account and now I'm going to lose the money I paid for a game I could not play. Even with the help of the developer. Now I cannot object to this horrendous and slanderous treatment? What the hell have I been paying money these past 20 years to Steam for?

[crunchyfrog]

Publicado originalmente por NimiaVis:

Publicado originalmente por crunchyfrog:

Well you're still wrong because it's an AMAzon thing. THEY banned you. Valve CANNOT check into that.

So it remains on you to sort it out with Amazon which ever way you go. You NEED to do that whether you wish to continue with the game or whether you get a refund.

That's the point.

I strongly suggest you take a deep breath and calm down. I know this is frustating but you're lashing around and not thinking straight.

The fact is Valve is out of the picture at this stage. You NEED to sort it with Amazon. And you can contact them via support again and ask for escalation. But yet again DO THIS politely, because if you go in ANYTHING like you've done here, you won't do anything but annoyt them.

If that fails (and it likely will because frontline staff won't be able to check this stuff) then write to the CEO and get their head office addres from their website.

Truist me, written letters WORK. And to the CEO as I already explained is VERY effective. Just be respectful and thank them for their time.

LOL I cannot win eh? Throughout my discourse with support I -OF COURSE- have been quite calm and reasonable... I am here upset, and frustrated, at the outcome of my calm and reasonable emails. I feel this is my last resort. I am continually being told no dice.

I will be definitely following up with support- as you say- despite them in their emails telling me they wont respond to my emails anymore and that the issue is closed.

Although I do have a number of conflicting emails about escalation and permanence.

I genuinely appreciate you and your time, this evening.

I never said you WERE being rude. I only said to caution NOT doing what you've done here.

But I know you're going to need that written letter - let me lay something out with you for clarity.

For what it's worth I used to operate a legal charity here in Britain until a few years ago when I retired. It was a charity offering legal advice and assistance for disabled people, mostly in disability law and consumer law.

Many, many times we didn't need to go to court or do anything so draconian. Ofttimes a simple letter to the right person works wonders.

And that's the thing. From expaerience the best approach is thus. Talk to the RECOGNISED channels they suggest in their customer service bit. When that doesn't work, you can then write that letter to the CEO and explain why it didn't work and mention names and details. It shwos you did try.

Then you explain you situation step by step. You ask them to please look into it because you don't know what else you can do and you're out of options. Then thank them for their time.

This will mean that CEO willbe a bit pissed off most lilely they've been invovled and that you bothered to write a letter. They will go to someone under them and ask them to look into it. then they go down to their underling and so on. It will get through to the manager or whoever concnerde, and they will know that this cam efrom the CEO. So they WILL give you the best service they can.

This is by far the most effiecent way of doign thngs instead of either flailing around being passed from pillar to post in the company.

You literally take the effort to write the letter and then leave it to work it's magic.

I can honestly say in all the hundreds or more letters we had to do this way, by FAR the majority worked right from this one thing. Even in the cases where we'd completely stalemated.

So best of luck but that's assuredly going to be your best route I feel. It takes alittle longer - oh and you should put in the letter that you expect to hear from him in say, 28 days. That gives him or her a reasonable amount of time then.

[Chompman]

Publicado originalmente por NimiaVis:

I have no third party anything running. This is a workstation I use windows for gaming. I would have Discord up, a fan control program to make sure my workstation doesnt overheat, and steam.

If it was EAC that caused this then it may be an issue with something your workstation is using.

Try a free to play game with a new account and see if that's the case as just because your instance of windows was using only those things then EAC may had detected something else depending how it's set up that triggered the ban as is usually the case.

[Flavius Claudius Julianus]

17 years on Steam and all thisdrama over a 39 dollar game. Bro I’ll give you the 30 bucks, it’ll be ok.

[NimiaVis]

Publicado originalmente por Chompman:

Publicado originalmente por NimiaVis:

I have no third party anything running. This is a workstation I use windows for gaming. I would have Discord up, a fan control program to make sure my workstation doesnt overheat, and steam.

If it was EAC that caused this then it may be an issue with something your workstation is using.

Try a free to play game with a new account and see if that's the case as just because your instance of windows was using only those things then EAC may had detected something else depending how it's set up that triggered the ban as is usually the case.

I play DBFZ and its EAC is happy in my environment.

The free to play account is from their website?

I fully suspect EAC given the LOGs of the game. Yet it works elsewhere, but not with this game's instance.

[Mad Scientist]

EAC Bans are fairly accurate overall, and will take action after a random delay against a user for having installed known cheats or especially running known-cheats, which includes injecting into/hooking into the game itself.

EAC has a ban appeal page:
https://www.easy.ac/en-us/support/game/contact/appeal/

However, note that they often do not respond to such appeals if it is verified a user had anything running solely for cheating. It can even detect such on the system. So, it found something it did not like.

Publicado originalmente por NimiaVis:

I play DBFZ and its EAC is happy in my environment.

The free to play account is from their website?

I fully suspect EAC given the LOGs of the game. Yet it works elsewhere, but not with this game's instance.

If you believe it's an error, use the above link.

[NimiaVis]

Publicado originalmente por Flavius Claudius Julianus:

17 years on Steam and all thisdrama over a 39 dollar game. Bro I’ll give you the 30 bucks, it’ll be ok.

Wicked you want my paypal? Did not expect to find such a humane hero.

[NimiaVis]

Publicado originalmente por Mr. Gentlebot:

EAC Bans are fairly accurate overall, and will take action after a random delay against a user for having installed known cheats or especially running known-cheats, which includes injecting into/hooking into the game itself.

EAC has a ban appeal page:
https://www.easy.ac/en-us/support/game/contact/appeal/

However, note that they often do not respond to such appeals if it is verified a user had anything running solely for cheating. It can even detect such on the system. So, it found something it did not like.

Did not think to appeal to them... thanks. I have no such nonsense on my workstation. Also, I followed support's direction; nothing but system is running now (aside from Steam)... doesn't matter. All I had up was radeon software, fan control, discord, skype and Steam.

[tintingaroo]

Publicado originalmente por Flavius Claudius Julianus:

17 years on Steam and all thisdrama over a 39 dollar game. Bro I’ll give you the 30 bucks, it’ll be ok.

What about the remaining 9 tho? Go the whole hog brother!

[NimiaVis]

Publicado originalmente por NimiaVis:

Publicado originalmente por Mr. Gentlebot:

EAC Bans are fairly accurate overall, and will take action after a random delay against a user for having installed known cheats or especially running known-cheats, which includes injecting into/hooking into the game itself.

EAC has a ban appeal page:
https://www.easy.ac/en-us/support/game/contact/appeal/

However, note that they often do not respond to such appeals if it is verified a user had anything running solely for cheating. It can even detect such on the system. So, it found something it did not like.

Did not think to appeal to them... thanks. I have no such nonsense on my workstation. Also, I followed support's direction; nothing but system is running now (aside from Steam)... doesn't matter. All I had up was radeon software, fan control, discord, skype and Steam.

Apparently the EAC link to appeal sends me back to Amazon... which I have already/currently corresponded with.... Thanks though!

[Mad Scientist]

Publicado originalmente por NimiaVis:

Did not think to appeal to them... thanks. I have no such nonsense on my workstation. Also, I followed support's direction; nothing but system is running now (aside from Steam)... doesn't matter. All I had up was radeon software, fan control, discord, skype and Steam.

Given the... "reputation", of the game I wouldn't put it past a false positive of something. Though EAC is fairly accurate, New World doesn't exactly have a stellar record, which is the only reason why I linked it to you. (If this was about RUST thats basically a 99.99% accurate ban lol).

Gotta look at everything running, if anything tries to tie/hook into the game, that's usually a really big trigger for EAC. Scrutinize everything in the background, else the EAC Ban Appeal page can be used. If you don't hear anything in 2 weeks it usually means they found something it didn't like. Else, if it was an error you'll be unbanned in days or up to that 2 week point.

Publicado originalmente por NimiaVis:

Apparently the EAC link to appeal sends me back to Amazon... which I have already/currently corresponded with.... Thanks though!

Interesting... it should not be doing that, but this is definitely a different scenario. Maybe amazon wanted absolute control for this stuff.