Refund request denied...

[Crumb]

I bought a game maybe 2 or 3 days ago and I've decided I really don't like it, it cost me $30 and I would really like a refund. It says I've played it for nearly 4 hours but that's only because I left the game open and running while I was eating dinner. I've only actually played it for about an hour and a half. Also the first part of the game ran smoothly for me but when I progressed onto the next part the graphics got all weird. I tried to get a refund and they denied it, should I just give up or is there another way where I can explain properly what's happening, I just feel it's a bit unfair because I'm only 2 hours over the criteria.

[76561198218426745]

Steam doesn't know if you were playing, if you were troubleshooting, or if the game was left running while you were away. All they know is you played for double the allowed 2 hours. If they have already denied your request, you're out of luck. I'm sorry. In future, be sure to not run the game for more than 2 hours if you plan to refund.

[Satoru]

3.9 hrs on record

Its 2 hours AND 2 weeks.

Not OR

[DickTater]

Good Lord --give the boy a refund . .

[Crumb]

Originally posted by habitualaction:

Steam doesn't know if you were playing, if you were troubleshooting, or if the game was left running while you were away. All they know is you played for double the allowed 2 hours. If they have already denied your request, you're out of luck. I'm sorry. In future, be sure to not run the game for more than 2 hours if you plan to refund.

Okay thanks, I suppose I'll just leave it then

[Crumb]

Originally posted by Satoru:

3.9 hrs on record

Its 2 hours AND 2 weeks.

Not OR

Haha I realise that, that's why I was focusing on the fact that I'm 2 hours over, not that I'm in the two weeks

[Crumb]

Originally posted by gdstew:

Good Lord --give the boy a refund . .

Girl actually ;) but yes I agree (unless you were being sarcastic because that would be awkward)

[76561197984735021]

Originally posted by Crumb:

Originally posted by gdstew:

Good Lord --give the boy a refund . .

Girl actually ;) but yes I agree (unless you were being sarcastic because that would be awkward)

Your gender doesn't need to be known that won't help you get a refund. (The game is $20 not $30)
You went over the restricted amount of time allowed which is 2 hours. Read the Steam Policies before trying to refund.
Posting wont help you get a refund, steam support already made their decision to let you keep Spore, sorry.

-- Sincerely Qqsz

[AmonX69]

Steam decided it, steam do not give a refund, steam decision aren't debatable, steam policy are written for everyone to read, steam here...steam there...

STEAM is not the GOD. They have to undertand that most game do not want run fine, especially early access, and or many other "unfinished game", like Batman Arkam Knight and many others...
So many users will try first to get the game running properly, changing graphics setting, commands, etc... and this can make 2 or more hours of testing (testing... this word would be reserved for developers) so passing the 2 hours maximum, and you call this HOURS OF GAMEPLAY???
Steam can't know if the executable was launched for more than 2 hours only to try running the game fine? uhmm.. I think instead they can know this, as they know well when we'll get some award/medals into the game... this makes understandable whether and how much the user has played, because some of them are given to player only in certain situation/advancement of the game.

Steam policy are only unjust and immoral, so is useless someone defend Steam, they are doing just what they want, whether we like it or not.
But in my case they are not so happy, because I'm requesting my refund directly to Mastercard, since anyone may require the reversal of the transaction for a valid reason, and I have many ...

Just to let you know, I TRIED to play X-rebirth (that I bought 3 days ago) on my RIG (i7 3820, 16GB and EVGA GTX 980 TI) and I spent 3 hours only to try running the game fine, of course uselessly, then I've quit the game and asked the refund, but denied from Steam for the 4 hours of "GAMEPLAY" > If trying running the game fine (which would not even had to be from me) for 3 hours and for getting nothing good, you call this "GAMEPLAY", well guys, what I can say...

Anyway, once I get my money back, I'll delete my account here, and if I'll need to play some others games that need steam to play, I'll use another steam account of my friends, but from now on I'll buy games only to retailers store. I know that they will not refund any game, regardless hours of gameplay, but is better for me give my money to those that aren't take customers for the piss out.

- Kind Regards

[Snapjak]

Just so you know, if you want to spout on about how they should refund games and you use Arkham Knight as an example, WB gave unconditional refunds until the end of 2015. So find another game to use as an example.

[A no-brainer]

Originally posted by AmonX69:

Anyway, once I get my money back, I'll delete my account here, and if I'll need to play some others games that need steam to play, I'll use another steam account of my friends, but from now on I'll buy games only to retailers store. I know that they will not refund any game, regardless hours of gameplay, but is better for me give my money to those that aren't take customers for the piss out.

- Kind Regards

So you prefer no refund at all over a refund no matter for what reason if you played less than 2 hours and before 2 weeks are over?

I think Steam isn't perfect and could do much better in many regards, but at least there is a refund system now and for me it is easy: if a game doesn't work after I tried 1 hour and 30 minutes, I give up and ask for a refund, done.

[AmonX69]

Originally posted by Snapjak:

Just so you know, if you want to spout on about how they should refund games and you use Arkham Knight as an example, WB gave unconditional refunds until the end of 2015. So find another game to use as an example.

LoL, Arkam Knight was only to tell one example of bad and unfinished games, nothing more, I know well what WB have done, do not worry. I'm not here to blame WB but Steam for what I written above,.
And please, next time, first to reply, read better what others write.

[76561198218426745]

Originally posted by AmonX69:

They have to undertand that most game do not want run fine, especially early access, and or many other "unfinished game", like Batman Arkam Knight and many others...

Early access is an unfinished, unpolished game. You shouldn't be buying early access if you aren't willing to deal with technical issues.

So many users will try first to get the game running properly, changing graphics setting, commands, etc... and this can make 2 or more hours of testing (testing... this word would be reserved for developers) so passing the 2 hours maximum, and you call this HOURS OF GAMEPLAY???

If after 2 hours you can't get the game working, refund it. If you choose to keep troubleshooting after that point, you lose your right to refund the game.

Steam policy are only unjust and immoral, so is useless someone defend Steam, they are doing just what they want, whether we like it or not.
But in my case they are not so happy, because I'm requesting my refund directly to Mastercard, since anyone may require the reversal of the transaction for a valid reason, and I have many ...

To be clear, your account will be locked until the charge back is reversed. Further, though I doubt they will bother, Steam can dispute the charge back, at which point your Mastercard will not only be charged the purchase price again, but the fees Steam would have had to pay owing to your charge back, which can greatly exceed the cost of the game.

[AmonX69]

Originally posted by Nele:

Originally posted by AmonX69:

Anyway, once I get my money back, I'll delete my account here, and if I'll need to play some others games that need steam to play, I'll use another steam account of my friends, but from now on I'll buy games only to retailers store. I know that they will not refund any game, regardless hours of gameplay, but is better for me give my money to those that aren't take customers for the piss out.

- Kind Regards

So you prefer no refund at all over a refund no matter for what reason if you played less than 2 hours and before 2 weeks are over? :recranky:

I think Steam isn't perfect and could do much better in many regards, but at least there is a refund system now and for me it is easy: if a game doesn't work after I tried 1 hour and 30 minutes, I give up and ask for a refund, done. :reimpressed:

1 hour and 30 minutes, sometime are not enough to undertand if the game can run properly.
Someone can think of having bad/old drivers, someone try to change some INI settings, someone try anything to see if the game can run better, perhaps because that particular game he likes and then try everything before ask for a refund.
This is what happened to me with X-Rebirth, that now I can also put it in the trash...

And yes, I prefer a not refund at all over one "always automated" reaply from them that say NO, also in case the refund should be given, this is only a stupid mockery and I hate this type of approach to customers.

[The Giving One]

Originally posted by AmonX69:

And yes, I prefer a not refund at all over one "always automated" reaply from them that say NO, also in case the refund should be given, this is only a stupid mockery and I hate this type of approach to customers.

But if you are within the time requirements, there should not be a "no" reply, unless there is an error, and that is covered in the FAQ if there is an error.

https://support.steampowered.com/kb_article.php?ref=4873-QOSK-5126

[AmonX69]

To be clear, your account will be locked until the charge back is reversed. Further, though I doubt they will bother, Steam can dispute the charge back, at which point your Mastercard will not only be charged the purchase price again, but the fees Steam would have had to pay owing to your charge back, which can greatly exceed the cost of the game.

You are wrong.
I have a prepaid card, so if after I get my money back I'll leave it empty, then simply they don't can charge nothing.
Done.