Steam Stuck on 'Installing update'

[DJYoull]

As the title says, Steam gets stuck on "Installing update" immediately after starting it up. It starts by "Extracting package" before it stays on Installing update forever. I have left it on for 2 days straight and it has not done anything other than continuously loop. I've uninstalled and reinstalled (several times), fully wiped it from my system with CCcleaner, changing Firewall/antivirus settings and more to no avail. Honestly at this point I don't know what to do, I simply cannot access Steam on my computer, however others in my house can. Here is a screenshot of what I mean:
https://gyazo.com/ddde64b7222d270b4fc7cac07ba77cdc
This shows up every time I open Steam, but usually it actually, well, you know, updates? It seems now it just never finishes and I don't know how to fix it. If anybody else has this problem or knows how to fix it please help or tell us what you've tried.

RIP playing games.

[Satoru]

Run steam as an admind

[The Giving One]

Try this quick test that can possibly narrow this down.

Boot your PC into safe mode WITH NETWORKING, log in on your Steam account in that boot mode and see if you have imporvement.

More info on your system would maybe help ? Ethernet or wireless ? Laptop or Desktop ?

What is the operating system and tell us if you upgraded recently to Windows 10.

[DJYoull]

Tried running as admin, no change.
As for my system: wireless laptop running the latest Windoes 10 update, however I did not perform any updates leading up to/prior to the issue occuring. Last update was over a week ago at least. All other devices in my house can connect to steam fine as usual.

[The Giving One]

Publicado originalmente por » {ℭℭ} DJYoull:

Tried running as admin, no change.
As for my system: wireless laptop running the latest Windoes 10 update, however I did not perform any updates leading up to/prior to the issue occuring. Last update was over a week ago at least. All other devices in my house can connect to steam fine as usual.

What about my other suggestion ?

Post the exact model and manufacturer and model number of that laptop and did you actually upgrade to W10 or did it come with W10 ? I touched on that above already, thanks.

[DJYoull]

I updated to windows 10, it orginally came with 8.1. I am currently updating it as it seems there is a big update that I missed. As soon as it is done I will see if the update itself doesnt fix the problem. If it doesnt then I will try to narrow it down using the method you mentioned above. As for exact model, I'm not 100% sure as it doesnt say on the laptop itself, however once the update is complete I will check and report back to you.

[DJYoull]

I can tell you that it is a HP pavillion laptop. I will check for full model number and name after the update

[The Giving One]

Publicado originalmente por » {ℭℭ} DJYoull:

I can tell you that it is a HP pavillion laptop. I will check for full model number and name after the update

So at this point, the usual problem is users upgrading to an OS that they are not totally sure is supported on their machines, and your case is sounding more and more like that now. I have seen several lately alone, even RAM issue and SATA controler issues, so if you don't know the model, then you almost surely have not been to the website of HP to see if drivers even exist for that laptop and W10 (64 bit or 32 bit)

[DJYoull]

So the most likely issue is me updating too early, before it is supported on my device? If that is the case then I don't know what else I can do other than wait for support on my device. Once the update has completed I'll try your above suggestion and I will check the exact model etc.

[The Giving One]

Publicado originalmente por » {ℭℭ} DJYoull:

So the most likely issue is me updating too early, before it is supported on my device? If that is the case then I don't know what else I can do other than wait for support on my device. Once the update has completed I'll try your above suggestion and I will check the exact model etc.

If that is indeed the problem, then you can roll back to your previous OS and possibly have to reinstall all the drivers for it, depending on what you have done there at this point. Letting Windows update drivers for Windows 10, for example, and then rolling back to previous OS is going to almost surely cause even more problems. I cannot know what you have done there thus far, with respect to this I just said.

I would only be able to format and reinstall my previous OS but I don't really know how to downgrade an OS otherwise. I don't use W10.

First , lets see if your device is supported. If it is that new, maybe it is. Hard to understand why you cannot find the info on that computer. It should be plainly shown on the bottom or front or other place for you to see it.

After that, hook an ethernet cable directly up to your modem and run that to your PC. DO NOT use a router or anything else. Also, stated here...

https://support.steampowered.com/kb_article.php?ref=1456-EUDN-2493

[DJYoull]

Still can't do anything as it is still updating (seems to be the update a few of my friends got recently however steam and everything is working as before for them), however once it is complete I will follow your advice. Quick question since I can't do anything yet, if I have updated too early and my device does not support it, is it even possible that steam would be the only program affected? I ask because everything else is perfectly fine, and only steam is running into the issue of getting stuck on installing update. As for hooking my device directly to the modem, I did try this earlier but steam stayed on installing update same as before. I will try your previous suggestion once I am able, and I will check the exact model for you as well.

[The Giving One]

Please do try the safe mode WITH networking and use ethernet only. Yes, even though it is only a problem that you are seeing with Steam, it still could be driver related. STAY in safe mode WITH networking, and work from there.

That way, you eliminate software being the issue, UNLESS it is NIC (network intergrated controller) otherwise known as "ethernet" OR wireless device in your PC. As those are the network device drivers that are indeed loaded in that boot mode. So if it is driver related, you would still see the same problem while in safe mode WITH networking.

AND, after you have tried everything so far, consider resetting your modem to factory default conditions. That works for some users here also.

Remember, never use a router when you are tying to troubleshoot connectivity. NEVER. No matter if you have been using that device forever and never had a problem before, that is not the proper mentality to use when going about troubleshooting something.

Software......hardware....wiring to you home from the street/other location......ISP.

That is the order to go in when troubleshooting this type of issue. You can eliminate NONE of those, because you don't know what the actual issue is here so far. I personally have seen things in this forum that would perhaps surprise you, when it comes to this kind of issue.

I have also seen some say to disable Cortana to fix this kind of issue.
BUT, in safe mode WITH networking, that should not run but I cannot know for sure as I don't use W10.
Can you not just post the model and model number in complete form here as of now ?

[DJYoull]

I don't know what it is, and it doesn't say it on the device itself as I've said. The update is almost complete and I will be able to check by then.

[The Giving One]

Publicado originalmente por » {ℭℭ} DJYoull:

I don't know what it is, and it doesn't say it on the device itself as I've said. The update is almost complete and I will be able to check by then.

If you don't know at that point, can you post a link to a website that sells the exact same PC ? It must be the exact same one though, as in model number and model. There are programs that can tell you this information, but I prefer the visual proof myself, if possible.

[DJYoull]

Product name:HP Pavilion 15 Notebook PC
Product number:G8E19PA#ABG
OS: Microsoft Windows 10 Home version - 10.0.10586
x64 bit

[The Giving One]

Publicado originalmente por » {ℭℭ} DJYoull:

HP Pavilion 15 Notebook PC G8E19PA#ABG
OS: Microsoft Windows 10 Home version - 10.0.10586
x64 bit

So this looks like the proper place to get the drivers you need.

http://support.hp.com/us-en/drivers/selfservice/hp-pavilion-15-p000-notebook-pc-series/6936226/model/7132445#Z7_3054ICK0K8UDA0AQC11TA930O2

The drop menu only show "Windows 10" and there does not seem to be a specific mention of 64 bit or 32 bit. So in that case, read the description for each and every driver when you download it or click on it. Check to see if that matters, as it may not.

You can try the auto update function if you wish,

http://support.hp.com/us-en/product/HP-Pavilion-15-p000-Notebook-PC-series/6936226/model/7132445/drivers

but I personally don't like those or use those, and that is totally up to you.