iDEAL payment option not working

[[BDR]nachtkip]

Recently whenever I try to use iDEAL and select my bank, and proceed to the cash register, the bank page is blank and has no options to finalize the payment. Is it on my banks side or steams side?

P.s. I do not have optionial ways to pay. (I deleted my PayPal after they tried to get me to use a CC) Neither do I own a CC (way too expensive and rare over where I am.

[Crazy Tiger]

Try largening the screen to see if the QR code pops up.

Can't say Paypal ever tried to get me to use a CC.

[Cathulhu]

https://steamcommunity.com/discussions/forum/1/4932019136250103924/
Not the first report that iDEAL has once again kicked the bucket.
And that before the sale started.

edit:
Have to agree PayPal never asked me to add a credit card either for any purchase i've made through them, Steam and other platforms, many of them.

[[BDR]nachtkip]

Haha, there was no QR code, however I used the webpage adress it loads and copied it to my interbrowser, It worked that way.

[Jarek has quit gaming]

Originally posted by Cathulhu:

https://steamcommunity.com/discussions/forum/1/4932019136250103924/
Not the first report that iDEAL has once again kicked the bucket.
And that before the sale started.

Ouch, again? That's like the 5th time this year. After the huge problems last sale and people having to wait around 5/6 days for iDEAL to complete the transaction I'll just pay with a different method when it starts.

[Cathulhu]

I say it time and time again over several years now, iDEAL is simply unreliable and malfunctions all the time.
People won't listen and just keep complaining and blame Steam when other payment processors still work fine.

[Crazy Tiger]

Originally posted by Cathulhu:

I say it time and time again over several years now, iDEAL is simply unreliable and malfunctions all the time.
People won't listen and just keep complaining and blame Steam when other payment processors still work fine.

And I say it times and times again that it's bollocks what you're saying. Steam is the only service where iDeal occassionally has hiccups like this, the payments not working correctly in the client is a result of Steams outdated CEF. Just as other payment methods, Paysafe, mainly have issues with only Steam. Heck, Paypal and other payment processors have had issues with Steam in the past year.

Steams payment processors occassionally are wonky.

[Elucidator]

iDeal is handled by Worldline's subdiary Ingenico ePayments (formerly GlobalCollect B.V.)

iDeal is a service that is handled by the banks themselves, and is 'direct bank transfer' made easy.
In other words, its as if you just send money to another account from within your bank's website.

Every iDeal transaction has a code, associated with it that indicates if the transaction was succesful:
start there--

If its succesful
Check the code then at ingenico epayments to see what happened on their end. (since they handle the transaction)

You can read the status of the transaction there as well..


If it is succesful, send Steam the ideal transaction code with the timestamp over a support ticket about the transaction to let them manually complete it. (since then Steam already has your funds and the system didn't automatically detect this.)

Edit: https://epayments.developer-ingenico.com/payment-product/ideal/overview/

Edit 2: https://support.worldline.com/en/home/online-payments/online-shopper-consumer.html
That's the link you will need to check your transaction at.

[Washell]

Originally posted by Cathulhu:

I say it time and time again over several years now, iDEAL is simply unreliable and malfunctions all the time.
People won't listen and just keep complaining and blame Steam when other payment processors still work fine.

iDeal is not unreliable and has an uptime of 99.5%, which means in total it's 1.8 day out of commission. It's the primary methods to pay bills and order stuff online in the Netherlands. they handled 890 million payments a year in 2020. You don't get to those numbers if your assessment would be correct.

The first issue here is that Valve uses WorldPay to handle a lot of payments, and WorldPay then hooks into iDeal. Valve hasn't really been paying attention to things like window sizes (obscuring the QR codes) and WorldPay has been known to have (rare) troubles.

The second issue is that because it ties into the online environment of your own bank, any issue with your bank can make it seem like iDeal is having issues, while it's working just fine for people using any of the other eleven banks in the system.

In 17 years, the only problems I've had, was when WorldPay was in the middle and even then it needed nothing more than patience to sort itself out. I've never had problems (other than the QR code thing) using iDeal on Steam, in spite of WorldPay.

All that said, if you really want to avoid all problems during a sale, load up your steam wallet during a quiet moment before it starts. Just don't give away your password to someone claiming to be support on Discord.

https://dutchreview.com/expat/financial/what-is-ideal/
https://developer.worldpay.com/docs/access-worldpay/apms/actiontopay/ideal
https://www.ideal.nl/en/latest-news/keyfigures/ideal-payments/

[Washell]

Originally posted by Elucidator:

iDeal is handled by Worldline's subdiary Ingenico ePayments (formerly GlobalCollect B.V.)

Originally posted by Washell:

The first issue here is that Valve uses WorldPay

Did they switch? Last time (that I paid attention to it) they used WorldPay.

[Elucidator]

maybe they did? If I use ideal, in my case it has always been going through globalcollect / ingenico.
worldpay must be new


Well anyway the process is likely the same. If you have a problem, make sure the bank succesfully transfered to the payment processor (worldpay in your case)
then check with worldpay what happened there, etc.

Is like... always online and works always, except when they have maintenance, which they do sometimes. xD
but the problems usually occur due to the payment processors for some reason being slower than usual.
or when Google decides to update what they let browsers read on the internet and what not. (causing websites to break)

[Darzai]

There is something wrong with the integrated browser of the Steam Client. The iDeal portal for my bank (ABN AMRO) is not working in it. This has been the case during the whole Summer sale. During this time I had no issues using iDeal for all other online shopping.

[macoud12]

Originally posted by Darzai:

There is something wrong with the integrated browser of the Steam Client. The iDeal portal for my bank (ABN AMRO) is not working in it. This has been the case during the whole Summer sale. During this time I had no issues using iDeal for all other online shopping.

First off, apologies for reviving this thread.
Darzai's problem appears here as well. The main decoration of the ABN Amro payment portal does appear on both the Steam Desktop and Steam Deck clients, just the payment processing part fails to load.

[Darzai]

Originally posted by macoud12:

Originally posted by Darzai:

There is something wrong with the integrated browser of the Steam Client. The iDeal portal for my bank (ABN AMRO) is not working in it. This has been the case during the whole Summer sale. During this time I had no issues using iDeal for all other online shopping.

First off, apologies for reviving this thread.
Darzai's problem appears here as well. The main decoration of the ABN Amro payment portal does appear on both the Steam Desktop and Steam Deck clients, just the payment processing part fails to load.

I contacted support about this to give them a heads up. After a few attempts where they kept sending me blanket answers to the wrong problem (arghhh!), I finally got them to look into what was really happening.
Turns out an update to the iDeal system created a problem with several browsers (Edge, Internet Explorer and the integrated browser for the Steam Client). So they suggested to purchase games outside of the Steam Client. Which I already knew I could do, but thats not why I contacted them.

I asked them if they are going to do something about it, (either through contacting iDeal or updating Steam Client) because I prefer to use the Steam Client. Never got an answer to this, they just closed the help request :/

So they know now. But no idea how long this will take. It'll probably get fixed at some point.