Kinguin Duplicate

[MikiMiczi]

hello I need help, I bought a kinguin code and immediately tried to enter it and unfortunately, but the stem says that this code has already been assigned to another account, now to get my money back or get a new code Kinguin sent me this message "Dear Buyer,
thank you for contacting us.
Please contact and provide a screenshot from support, stating the exact time and date the key was used - with the key visible in the communication. "
my question and request for help is where can I find such information on my account if I haven't been able to use the code from the beginning?

[Muppet among Puppets]

Maybe steam support would tell you,
but actually you have no obligation to solve it.

Tell the shop you got it from, they can do it themself, you want the refund for a bad product, or you have to do a chargeback. Its their choice.

[MikiMiczi]

I will try, initially, I started a conversation with the seller of the key, and now I reported it to the website where he issued the key

[MikiMiczi]

I also wrote to steam support, I will see if they have such information (and they should have), a log about an attempt to use the code on my account

[tintingaroo]

Don't worry, Steam Support does provide the info.

[MikiMiczi]

Publicado originalmente por Jerry:

Publicado originalmente por MikiMiczi:

Please contact and provide a screenshot from support, stating the exact time and date the key was used

Steam does not provide this information, and the owners of this website know that very well. They are stalling and hope, that you will stop asking for a refund or end up blaming Valve for their failure.

They failed to deliver a working product. If you paid with a method, that allows for a chargeback, do that.
Do not buy there again.

well, beautiful ... for the first and last time I buy on this website ... I pay with the BLIK method.

[MikiMiczi]

Publicado originalmente por tintingaroo:

Don't worry, Steam Support does provide the info.

I wrote to the support steam and I hope that they will help me in such a situation.

[tintingaroo]

Others in same situation (the OP of the thread and the links in the post marked as the answer):
https://steamcommunity.com/discussions/forum/1/3183485686838528885/

[MikiMiczi]

Publicado originalmente por tintingaroo:

Others in same situation (the OP of the thread and the links in the post marked as the answer):
https://steamcommunity.com/discussions/forum/1/3183485686838528885/

ooo great, thank you for this hope for a possible win-win dispute with a dishonest seller