Windows 10 download issue

[Clancker1223]

Hi, I never had this issue when I had my PC with windows 8.1. My normal download rate was 3Mb/s.

However, I just recently purchased a new PC that Windows 10 and now my download rate plummeted down to only ~150Kb/s!

I've tried restarting the router and changing the download region and still no change!

[Clancker1223]

Diposting pertama kali oleh The Giving One:

http://us.acer.com/ac/en/US/content/drivers

The actual page will not link here. I have it up on my PC here now. The download for that specific driver for that wireless device and W10 64bit. Use the search features and manually navagate to your PC.

You need to make sure of what specific model of device you have. There seems to be two for Atheros, the NFA435 and the NFA335.The newest one is only a few days old also, interestingly enough. (November 24, 2015)

Wireless LAN Acer Wireless LAN Driver 12.0.0.116 73.5 MB 2015/11/27 Download
Wireless LAN Atheros Wireless LAN Driver (NFA335) 10.0.0.324 49.3 MB 2015/11/24 Download
Wireless LAN Atheros Wireless LAN Driver (NFA435) 12.0.0.116 69.1 MB 2015/11/24 Download
Wireless LAN Atheros Wireless LAN Driver 10.0.0.318 59.2 MB 2015/07/28 Download
Wireless LAN Broadcom Wireless LAN Driver 7.35.303.0 149.5 MB 2015/11/24 Download
Wireless LAN Intel Wireless LAN Driver 18.12.0.3 184.6 MB 2015/11/24 Download

Keep in mind that this specific issue could still be because of your router and not your wireless device. Still, I would be concerned about having that driver from a third party site and not from Acer, you see.

Ok the driver should be updated. I see the driver on the device manager has a warning symbol though

[The Giving One]

Diposting pertama kali oleh Clancker1223:

Ok the driver should be updated. I see the driver on the device manager has a warning symbol though

What does this mean ? Did you in fact uninstall the other driver before installing this driver ? You would maybe need to boot into safe mode and NOT safe mode WITH networking to do that.

If you could please be more descriptive in what exactly you are doing there, it could save quite a bit of time here in trying to help you and time for you better spent there playing games also.

So if you have cleanly installed the correct driver now, since you did not answer anything that I mentioned about what model you have of Atheros device (there are two for that PC and I don't know which one you have), then can you not manually start the device while in safe mode WITH networking ?

The symbol says that the device is not working. So why not ? Use device manager and fix it by starting the device or reading what Windows says the problem is as to why it cannot start.

Missing driver, for example ? You may have to reboot your PC. Reboot into safe mode WITH networking.

To be quite honest, this is getting out of scope for this forum. The hardware and OS forum is getting more and more suited for your issues.

http://steamcommunity.com/discussions/forum/11/

EDIT..Please understand I am not trying to be rude here. You have basically found the cause of your problems and it is not Steam related. We have shown you that something is affecting your downloads in normal boot (Avast and/or device driver or router) and now you seem to just need help with getting your hardware configured properly in that PC, either by updating and installing the correct drivers from the ♥♥♥♥♥♥♥♥ source, or eliminating your router as a possible cause.

[Clancker1223]

Diposting pertama kali oleh The Giving One:

Diposting pertama kali oleh Clancker1223:

Ok the driver should be updated. I see the driver on the device manager has a warning symbol though

What does this mean ? Did you in fact uninstall the other driver before installing this driver ? You would maybe need to boot into safe mode and NOT safe mode WITH networking to do that.

If you could please be more descriptive in what exactly you are doing there, it could save quite a bit of time here in trying to help you and time for you better spent there playing games also.

So if you have cleanly installed the correct driver now, since you did not answer anything that I mentioned about what model you have of Atheros device (there are two for that PC and I don't know which one you have), then can you not manually start the device while in safe mode WITH networking ?

The symbol says that the device is not working. So why not ? Use device manager and fix it by starting the device or reading what Windows says the problem is as to why it cannot start.

Missing driver, for example ? You may have to reboot your PC. Reboot into safe mode WITH networking.

To be quite honest, this is getting out of scope for this forum. The hardware and OS forum is getting more and more suited for your issues.

http://steamcommunity.com/discussions/forum/11/

EDIT..Please understand I am not trying to be rude here. You have basically found the cause of your problems and it is not Steam related. We have shown you that something is affecting your downloads in normal boot (Avast) and now you seem to just need help with getting your hardware configured properly in that PC, either by updating and installing the correct drivers from the ♥♥♥♥♥♥♥♥ source, or eliminating your router as a possible cause.

Ok my apologies. I'll try to clarify everything I say from now on. I checked the driver in Device Manager. It said "Windows cannot initialize the device driver for this hardware. (Code 37)" I researched the code via Microsoft and Acer. Acer, I couldn't find anything but in Microsoft, it said "Uninstall and reinstall the driver." https://support.microsoft.com/en-us/kb/310123 My best bet would be to do that. Although I am a bit worried. I am still in safe mode WITH networking connected via Ethernet.

EDIT: I am debating on what I should do first, Uninstall Avast or uninstall and reinstall the driver. As for the model for Atheros, I am still looking for it

[The Giving One]

Diposting pertama kali oleh Clancker1223:

but in Microsoft, it said "Uninstall and reinstall the driver." https://support.microsoft.com/en-us/kb/310123 My best bet would be to do that. Although I am a bit worried. I am still in safe mode WITH networking connected via Ethernet.

That is exactly what I already said, uninstall the driver you installed from the questionable source and install the correct driver from Acer. You have to not be using the device to do that, which means being in safe mode and NOT safe mode with networking, as I also already said. You may be able to uninstall it now since it is not in use in the first place, but I have no idea what you have done there at this point.

Yes, you need to be absolutely sure of what model you have, concerning Atheros in that computer.

As I also said, with all due respect, this is now totaly out of scope for this forum. There is a hardware and OS forum that I have linked for you if you need further help on this. I am sorry about that, but I feel the need to be proper here in the forums and post properly on topic with the subject matter of the forum. This is help and tips for Steam, you see. You now need help and tips for your hardware and OS.

You seem to be on the right track here. Please read back over the thread. You have not commented on quite a bit of information that I have posted, and I have no idea if you have seen it or not.

Also, as friendly note, you don't have to quote my entire post when you reply, as it makes the thread quite long and more painful to read, quite frankly. Thanks.

[Clancker1223]

Well I found the solution. As it turns out, it wasn't windows or the drivers causing the problem. It was my router settings. I logged into the router and disabled the WMM support. The instant I did that, my download speed jumped back to normal!

[The Giving One]

Diposting pertama kali oleh Clancker1223:

Well I found the solution. As it turns out, it wasn't windows or the drivers causing the problem. It was my router settings. I logged into the router and disabled the WMM support. The instant I did that, my download speed jumped back to normal!

I mentioned a few times that it could be your router. I am glad you got this figured out and wish you the best always. It is still always important to get drivers from the proper place, as I am sure you understand.

Diposting pertama kali oleh Clancker1223:

Finally, consider your router as the problem with a wireless connection. Yes you had no problem before, but you have W10 now and a totally different PC also.

http://steamcommunity.com/discussions/forum/1/492379439669069832/?tscn=1449165073#c492379439669925695