How does a Steam "courtsey" refund work??.....

[Q]

Hey guys, so i just got done trying to refund Borderlands 2 for the past 5 days (its a great game but the CO-OP is filled with speed runners with little teamwork)

I have 3 hours on the game, 1 hour over the limit, however i explained to them i accidently left the game idle in the main menu screen for 1 hour. I am also a 10+ year Steam veteran and ive been on Steam since the very very beginning..i also told them it was geniuenly an accident that i went over 2 hours....also this would be my first refund.

My question is, in the refund policy it says they will review every case even if it falls out of the refund policy....how do they decide who they give the courtsey to? Whats there practices when it comes to courtsey?

I am just curious because if the representative wants to be an a$$ and maybe decide he doesnt like a person based on their first and last name he could. I feel i had a valid reason and ontop of that ive been a very long time Steam customer...

anyone know how they handle situations like this?

[Rowan]

They will not refund it. You can't own it longer than two weeks or play it longer than 2 hours.

[Pulică Frânaru']

salam ja ja

[Tev]

Depends on the game. 3 hours with a game as long as Borderlands might still get refunded.

Although, after the 2 hours has passed, as you say, they have the right to say no.

[Rowan]

Цитата допису Teutep:

Depends on the game. 3 hours with a game as long as Borderlands might still get refunded.

Although, after the 2 hours has passed, as you say, they have the right to say no.

Maybe, but they're pretty strict about it. If you cross over the 2 hour line that's pretty much it.

[Tev]

Doesn't mean it's a 100% no should it be over 2 hours.

I remember a thread with one guy getting a refund with 5 hours playtime, which took us all by surprise.

As the FAQ itself says,

 --  but even if you fall outside of the refund rules we’ve described, you can ask for a refund anyway and we’ll take a look.

[Q]

Цитата допису Teutep:

Doesn't mean it's a 100% no should it be over 2 hours.

I remember a thread with one guy getting a refund with 5 hours playtime, which took us all by surprise.

As the FAQ itself says,

 --  but even if you fall outside of the refund rules we’ve described, you can ask for a refund anyway and we’ll take a look.

Exactly...now i am owning up to the fact that i am over 2 hours and technically should NOT get a refund, but why would other people get refunded who fall wayyyy out the refund policy, but not me, or others like me?

I feel jaded, disrespected as a customer. Go on Steam, refund that mans game who has 5+ hours of playtime, but not me.

I am not mad at Steam however, next time ill just be more respondsible and keep it within that 2 hour mark. Besides BL2 is a great game, ill give it another shot.

[Spawn of Totoro]

Цитата допису ButtBlaster2000:

Exactly...now i am owning up to the fact that i am over 2 hours and technically should NOT get a refund, but why would other people get refunded who fall wayyyy out the refund policy, but not me, or others like me?

I feel jaded, disrespected as a customer. Go on Steam, refund that mans game who has 5+ hours of playtime, but not me.

I am not mad at Steam however, next time ill just be more respondsible and keep it within that 2 hour mark. Besides BL2 is a great game, ill give it another shot.

It is on a case by case basis. The other user may have had assistance from the developer with a technical issue, and forworded the messages from the developer as proof.

There is a lot we don't know as to why one is allowed and one isn't, just as we don't know all the circumstances around each refund.

[Q]

Цитата допису Spawn of Totoro:

Цитата допису ButtBlaster2000:

Exactly...now i am owning up to the fact that i am over 2 hours and technically should NOT get a refund, but why would other people get refunded who fall wayyyy out the refund policy, but not me, or others like me?

I feel jaded, disrespected as a customer. Go on Steam, refund that mans game who has 5+ hours of playtime, but not me.

I am not mad at Steam however, next time ill just be more respondsible and keep it within that 2 hour mark. Besides BL2 is a great game, ill give it another shot.

It is on a case by case basis. The other user may have had assistance from the developer with a technical issue, and forworded the messages from the developer as proof.

There is a lot we don't know as to why one is allowed and one isn't, just as we don't know all the circumstances around each refund.

True, your absolutely correct.