GUIDE: Whoever has issues getting the driver for new Xbox One Wireless Controller Adapter for Windows 10

[Poly]

This guide is for people that can't get Win10 to automatically find the correct driver for their Wireless Adapter. Also, this guide uses certified and 100% trusted Microsoft sources so there is zero chance you'll get a virus or something else when using the download link from someone using shareonline or uploaded or whatever.

If you already followed this tutorial earlier and got the old driver installed. Just follow steps 1 to 5. Skip steps 6 and 7. Continue with step number 8.

1. Go to: catalog.update.microsoft.com (it has to be opened with Microsoft Internet Explorer)
2. Search for "Xbox Wireless" which should give you 13 results
3. a) For x64 bit systems: Download driver "Microsoft-Other hardware-Xbox Wireless Adapter for Windows", Driver (Networking), Version number 20.24.34.491, file size 213 KB
b) For x86 systems: Download driver "Microsoft-Other hardware-Xbox Wireless Adapter for Windows", Driver (Networking), Version number 19.53.40.791, file size 189 KB
4. Open that shopping cart thing in the top right
5. Download the driver to any folder and go there and unpack it using winzip/winrar
6. Plug in the wireless receiver and open the device manager
7. It should show the troublesome receiver as an unknown device called "XBOX ACC"
8. Right click the device, select update driver, select choose manually
9. Navigate to the folder where you unpacked the downloaded thingy
10. Install -> PROFIT
11. Controller and Wireless dongle should pair and work just fine! Audio and Vibrations included!

DISCLAIMER:
It seems like with the upcoming Windows 10 build in early November EVERY version of Win10 should be able to detect the correct driver on its own and no longer install it as an unknown device.

If I helped someone and that nice person feels sort of generous I'd be happy about a Steam gift :P

[FlareForge]

♥♥♥♥♥♥♥♥♥! YOU SIR are my hero for today!

it worked perfectly for me. thx for the guide and your effort writing this guide down.

[Poly]

Originally posted by MrFunyBunny:

♥♥♥♥♥♥♥♥♥! YOU SIR are my hero for today!

it worked perfectly for me. thx for the guide and your effort writing this guide down.

Thank you. Glad I could help. You won't believe how many hours i've wasted talking to Microsoft about this issue and they always kept telling me I had to get a replacement for the receiver and/or something is wrong with my machine!

[SIM0N2]

THANK YOU! Thanks to you everyone can play until Microsoft release the ♥♥♥♥♥♥♥♥ official driver!!!

[Poly]

Originally posted by SIM0N2:

THANK YOU! Thanks to you everyone can play until Microsoft release the ♥♥♥♥♥♥♥♥ official driver!!!

To be honest...this is the official driver^^ The way to download & install it is official,too. It just seems like Microsoft's internal communication ♥♥♥♥♥♥ up and with a bit of luck, IT know how, trial and error and driver 101 I was able to figure this way out.

[OXO110100]

Thanks alot. I searched the internet for days now...

[crunchyfrog]

Very much a side point, but I've had many issues (both myself and on behalf of other people) with MS over the years. Sadly, they're one of those companies where their size means that some departments just aren't as good as others (a bit like Sony compared to their old Sony Online Entertainment - anyone who has had to deal with them will know precisely what I mean).

Of course your mileage may vary here, but I'm in Britain. The way I've got round such issues is to IGNORE the general - often overseas - call centres, and speak to MS UK direct. You might have to ask to be transferred a few times, but there are a number of people who will say although it isn't their department, they'll get to the bottom of the issue with you.

Hope this helps for the future.

[enchanterwu]

Originally posted by Poly:

Originally posted by MrFunyBunny:

♥♥♥♥♥♥♥♥♥! YOU SIR are my hero for today!

it worked perfectly for me. thx for the guide and your effort writing this guide down.

Thank you. Glad I could help. You won't believe how many hours i've wasted talking to Microsoft about this issue and they always kept telling me I had to get a replacement for the receiver and/or something is wrong with my machine!

I've been through that, the MS guy couldn't help with anything.Thank you very much for post this, it works, but I got one more problem: the controller doesn't vibrate when I use it wirelessly and I'm pretty sure it vibrates well when it wired, I tried some games like COD10, BF4 and Crysis 3, the controller just didn't vibrate, and like always, the MS guys couldn't help, any one also got the same problem?

[Poly]

Originally posted by enchanterwu:

Originally posted by Poly:

Thank you. Glad I could help. You won't believe how many hours i've wasted talking to Microsoft about this issue and they always kept telling me I had to get a replacement for the receiver and/or something is wrong with my machine!

I've been through that, the MS guy couldn't help with anything.Thank you very much for post this, it works, but I got one more problem: the controller doesn't vibrate when I use it wirelessly and I'm pretty sure it vibrates well when it wired, I tried some games like COD10, BF4 and Crysis 3, the controller just didn't vibrate, and like always, the MS guys couldn't help, any one also got the same problem?

As I stated in my opening post, it SEEMS like everyone has that issue, even those folks who got the receiver to work out of the box. Microsoft will release the Accessories App (and supposedly a patch) on tuesday 27th. With the app you can update the firmware of the XBO controller to make it fully compatible with the wireless receiver. We can only hope that after this has happened the vibration and audio functions are working as intended.

I assume you also do not receive audio signal with the wireless dongle?

[enchanterwu]

Originally posted by Poly:

Originally posted by enchanterwu:

I've been through that, the MS guy couldn't help with anything.Thank you very much for post this, it works, but I got one more problem: the controller doesn't vibrate when I use it wirelessly and I'm pretty sure it vibrates well when it wired, I tried some games like COD10, BF4 and Crysis 3, the controller just didn't vibrate, and like always, the MS guys couldn't help, any one also got the same problem?

As I stated in my opening post, it SEEMS like everyone has that issue, even those folks who got the receiver to work out of the box. Microsoft will release the Accessories App (and supposedly a patch) on tuesday 27th. With the app you can update the firmware of the XBO controller to make it fully compatible with the wireless receiver. We can only hope that after this has happened the vibration and audio functions are working as intended.

I assume you also do not receive audio signal with the wireless dongle?

No audio,you know, controller without audio and vibration is worse than mouse&keyboard.
How did you get that info? I guess that's why Amazon and others say the release date is 27th

[Poly]

Originally posted by enchanterwu:

Originally posted by Poly:

As I stated in my opening post, it SEEMS like everyone has that issue, even those folks who got the receiver to work out of the box. Microsoft will release the Accessories App (and supposedly a patch) on tuesday 27th. With the app you can update the firmware of the XBO controller to make it fully compatible with the wireless receiver. We can only hope that after this has happened the vibration and audio functions are working as intended.

I assume you also do not receive audio signal with the wireless dongle?

No audio,you know, controller without audio and vibration is worse than mouse&keyboard.
How did you get that info? I guess that's why Amazon and others say the release date is 27th

Microsoft support staff on the official forums told me/everyone there.
http://www.xbox.com/en-US/xbox-one/accessories/controllers/windows-10-wireless-adapter/ Official release is the 20th!

[76561198256187562]

This worked for me plug and play - however vibration NEVER worked!! NOT happy about this - at all!!!!

This better be patched or this is going BACK and I'll be writing negative reviews.

[enchanterwu]

Originally posted by Poly:

Originally posted by enchanterwu:

No audio,you know, controller without audio and vibration is worse than mouse&keyboard.
How did you get that info? I guess that's why Amazon and others say the release date is 27th

Microsoft support staff on the official forums told me/everyone there.
http://www.xbox.com/en-US/xbox-one/accessories/controllers/windows-10-wireless-adapter/ Official release is the 20th!

Did you get that path ?

[AbstractPlain]

The Xbox Accessories App is up but seems it is only for the Elite controller :p

Amazing how MS can screw up such a simple thing. I feel like I wasted my money buying the adapter as MS doesn't seem to want to support it at all.

[Djdel002]

Yeah this is very annoying. I found the App but just shows a pic of my controller. I guess they are directing all their attention to the Elite controller. I was on the Help Chat with MS yesterday trying to ask if there would be a patch or anything related to the rumble working wirelessly.

One of the stupidest conversations I've ever had. The reps don't listen. Absolutely useless talking to them. I said the controller doesn't rumble/vibrate as it should wirelessly although works fine with USB cable. He said he wasn't sure what I meant.

[crunchyfrog]

Originally posted by Djdel002:

Yeah this is very annoying. I found the App but just shows a pic of my controller. I guess they are directing all their attention to the Elite controller. I was on the Help Chat with MS yesterday trying to ask if there would be a patch or anything related to the rumble working wirelessly.

One of the stupidest conversations I've ever had. The reps don't listen. Absolutely useless talking to them. I said the controller doesn't rumble/vibrate as it should wirelessly although works fine with USB cable. He said he wasn't sure what I meant.

This is precisely why I posted my little bit earlier on in the thread. Frontline support are just an outsourced call centre and hopeless, to be frank, especially with anything technical.

For the future, I cannot recommend enough tracking down your country's MS HQ and ringing them. I've always had far more success with them. Sure, you might get someone who tries to push you back to the main helpline, but be persistent (but not rude).