Youtube video's cause freeze in steam client

[Wobb the Great and Terrible!!!!!]

Whenever I try to view a youtube video in steam, like in community hub for a game or something, steam freezes. I can access my library, but nothing internet related, like community, store or profile.
All I see is the page with a youtube window, all black and a loading icon in top right.
This started a few days ago, and while it doesn't do it every time, it is most times. And when it happens I have to restart steam to get it working again


Edit:

Things such as Deleting cookies in client browser options, using task manager to close steamwebhelper.exe and of course the old standard "use a web browser not the client" have all been put forward throughout this thread, to limited success.

Deleting cookies will work until steam is restarted.

Stopping the steamwebhelper process will close the frozen window and so is a good workaround that stops you from having to restart steam each time it happens.

Using a web browser instead of steam client is of course a way of playing youtube video's, but that's not really the point. The point is that it should work in the client, and it DID work in the client.

People have mentioned deleting and/or reinstalling adobe flash, switching to/from NPAPI/PPAPI, but I haven't had any success with that, and don't know anyone else who has either.

[Lhetre]

Escrito originalmente por pastuh:

Fix:
Open STEAM ->
Choose: Settings

Menu Browser ->
Choose: Delete All Browser Cookies
Choose: Delete All Browser Cache

Kid, you are not even trying. We stoppend laughing at this joke a long while ago.

[Dr. Guildo]

I don't know if somebody has already mentioned this but I think this problem might be more general than just YouTube.

Sometimes I'll be viewing a webpage in the Steam client and will click on a link and the built-in web browser will just keep trying to load the page seemingly forever (or until I kill steamwebhelper.exe).

It's almost like it doesn't have a timeout value after which it gives up trying to load something. Although you'd have thought that navigating away from the page would still work if that were the case, but it doesn't and that's the problem.

[strigvir]

"Clicking" as in "opening in the same window" or are you trying to open in another window?

[Dr. Guildo]

Escrito originalmente por strigvir:

"Clicking" as in "opening in the same window" or are you trying to open in another window?

Same window.

[Lhetre]

Oh ! I received an answer from Steam support :

Thank you for taking the time to report this issue. I am sorry, but I do not have a fix for you at this time.

Along with reports submitted directly to Support, The Steam team uses a number of community sources to help investigate the frequency and severity of issues like this. These issues are continually being addressed through Steam Updates. Support does not provide any information on upcoming or planned fixes.

I would encourage you to search for the issue and post about it in one of the more active Steam community hubs, as other users may be experiencing the same thing.

Official Steam Feedback
Official Steam Help
Steam Subreddit

Again, I am sorry that we do not have a fix for you at this time.

Steam Support
Chloé

Maybe we should all open a ticket about StemaWebHelp crash. We should really do.

[haiabachii]

Wait, wait, wait. They know about the error but will not fix it and you should wrote in your "Direbook" ehh I mean forum, to receive what? They will ignore it much more than now? Or I have something miss?

[Dr. Guildo]

Escrito originalmente por Lhetre:

Oh ! I received an answer from Steam support :

Thank you for taking the time to report this issue. I am sorry, but I do not have a fix for you at this time.

Along with reports submitted directly to Support, The Steam team uses a number of community sources to help investigate the frequency and severity of issues like this. These issues are continually being addressed through Steam Updates. Support does not provide any information on upcoming or planned fixes.

I would encourage you to search for the issue and post about it in one of the more active Steam community hubs, as other users may be experiencing the same thing.

Official Steam Feedback
Official Steam Help
Steam Subreddit

Again, I am sorry that we do not have a fix for you at this time.

Steam Support
Chloé

Maybe we should all open a ticket about StemaWebHelp crash. We should really do.

Translation: We don't care and expect the "community" to do our jobs for us.

[†<CC>< AyyJman14]

Escrito originalmente por vb:

Escrito originalmente por Lhetre:

Oh ! I received an answer from Steam support :
-----
Thank you for taking the time to report this issue. I am sorry, but I do not have a fix for you at this time.

Along with reports submitted directly to Support, The Steam team uses a number of community sources to help investigate the frequency and severity of issues like this. These issues are continually being addressed through Steam Updates. Support does not provide any information on upcoming or planned fixes.

I would encourage you to search for the issue and post about it in one of the more active Steam community hubs, as other users may be experiencing the same thing.

Official Steam Feedback
Official Steam Help
Steam Subreddit

Again, I am sorry that we do not have a fix for you at this time.

Steam Support
Chloé
-----
Maybe we should all open a ticket about StemaWebHelp crash. We should really do.

Translation: We don't care and expect the "community" to do our jobs for us.

Tipical Vlovlo reply: "Nope! Not happening! We won't fix it!"

[haiabachii]

Translation: We don't care and expect the "community" to do our jobs for us.

Tipical Vlovlo reply: "Nope! Not happening! We won't fix it!":eaglegag:

Another interpretation "Sorry, they is no sht storm, so there is no problem." :D

[JustRed]

Yeah this issue sucks

[Coco]

The better translation would be: "We have many issues to work on and order them by the number of reports per issue."

In other words: Since just a few hundred people suffer from it, it's not important enough (yet) to have Valve work on it. Apparently, there are more serious issues with higher priority.

[Lhetre]

What priority? Adding a button to watch YouTube videos in your default browser could be done by any of their developers.

[Student'-Jrm]

Yep. I got this issue as well.

[Dr. Guildo]

Escrito originalmente por Coco:

The better translation would be: "We have many issues to work on and order them by the number of reports per issue."

I would say an issue with 48 pages of discussion that's been around for going on 2 years is deserving of a little bit more time and attention from Valve. How do you know only a few hundred people suffer from it? I'm guessing you're going on an estimate of the number of people who've talked about the problem but that's just a fraction of the people experiencing it.

Valve have a increasing reputation for being lazy, greedy and cut-off from their customers so it's naive to think the lack of attention is due to the problem being insignificant.

[Coco]

We all wish it would be worth some more attention from Valve. Nevertheless, 715 posts in 2 years aren't even 1 post per day. If you substract the endless discussions and useless suggestions regularly posted by some smart ass ("must be your computer", "works for me", "reinstall flash", "clean your cache", "watch it in the browser", etc.), there are just a few valid problem reports left.

On the other hand, Steam for sure has some hundred or even thousand known problems (with new ones arising every now and then), so they need to priorize the client developer resources accodring to the severity or impact of the known problems. And in both categories, "our" problem is rather unimportant. Moreover, it's not easy to reproduce (check post #189, for example). In conclusion, Valve would need to put a significant amount of time and effort into the problem analysis for just a little gain: some users will be able to watch YouTube videos in the the Steam client again, yay!

So Valve has that reputation? Do you have a source or proof? They manage to answer the majority of over 70000 support requests every day. They constantly improve or refine features, fix security issues, work on the games suggestion mechanisms, offer a forum to post and dicuss almost every aspect of their games, offer screenshot hosting and broadcasting services for free, organise daily offers and regular sales... and much, much more. You think they're greedy? Ever checked Origin or Uplay? In fact, do you know any better gaming platform at all?

My impression is that those constantly moaning, merely are a bunch of indulged kids complaining about everything they want and can't have.