Youtube video's cause freeze in steam client

[Wobb the Great and Terrible!!!!!]

Whenever I try to view a youtube video in steam, like in community hub for a game or something, steam freezes. I can access my library, but nothing internet related, like community, store or profile.
All I see is the page with a youtube window, all black and a loading icon in top right.
This started a few days ago, and while it doesn't do it every time, it is most times. And when it happens I have to restart steam to get it working again


Edit:

Things such as Deleting cookies in client browser options, using task manager to close steamwebhelper.exe and of course the old standard "use a web browser not the client" have all been put forward throughout this thread, to limited success.

Deleting cookies will work until steam is restarted.

Stopping the steamwebhelper process will close the frozen window and so is a good workaround that stops you from having to restart steam each time it happens.

Using a web browser instead of steam client is of course a way of playing youtube video's, but that's not really the point. The point is that it should work in the client, and it DID work in the client.

People have mentioned deleting and/or reinstalling adobe flash, switching to/from NPAPI/PPAPI, but I haven't had any success with that, and don't know anyone else who has either.

[Sparky862]

Coco původně napsal:

Sparky862 původně napsal:

You do not deactivate anything?? Who said that?? The fix is allowing SteamWebhelper through your firewall, just like you allow any other game you install through your firewall otherwise you can not play the game??

That doesn't even make sense. Almost every firewall allows arbitrary outgoing traffic and makes use of SPI (stateful packet inspection). This means that when you send a request to a website (like opening a video on YouTube), the firewall automatically opens the port you've sent the request from for incoming traffic back from the receiver. Otherwise you wouldn't be able to open a website or watch a video at all.

Adding a firewall rule only makes sense for incoming connections to the configured port or application. I can't think of any scenario where YouTube would try to open a connection to your steamwebhelper process.

No it does not. Steamwebhelper.exe does not get added to your list of exeptions in your firewall. Viewing my Firewall event log shows Steamwebhelper.exe being blocked by my firewall. By adding it to my exeptions, it does not show up in my computers event log anymore, and my connections are now allowd through steam integrated web browser via steamwebhelper.exe and HTML5 Player.

[Wobb the Great and Terrible!!!!!]

Sparky862 původně napsal:

wobbler původně napsal:

"Steam client webhelper is already in the list of exceptions".
Nice try, and I'm glad it solved your problem, but not of any use here I'm sorry to say

Steamwebhelper can not already be in your list of exeptions because it is not a .exe file being read by Steam on launch.

Steamwebhelper is Steams integrated HTML player. Hence why you should add webhelper AND the HTML5 Player located in the same folder to firewall

Really? Then how did I get that message when I tried to add it?
Believe me, that is exactly what it said, which is why I put it in quotes.
It's already there. Why would I lie? After years now of trying to cure this problem, why would I lie if there was a fix?
Jeez, I was trying to give you the benefit of the doubt, but I'm starting to think you are just trolling for laughs or something.

[Library UI sucks ASS]

@Sporky862
If you're not trolling or looking haughtily at those "ignorant" users trying to find a solution for the age-old issue with freezing embedded YT videos in the DRM client, it may be useful to know your OS version/what kind of firewall do you use - default or 3rd party.

I won't pretend here (like some others) I'm someone with deep knowledge of coding/network functionality etc. so correct me if I'm wrong but if steamwebhelper.exe were blocked by the (windows) firewall, it basically wouldn't receive any data at all.

[Sparky862]

It Is You původně napsal:

@Sporky862
If you're not trolling or looking haughtily at those "ignorant" users trying to find a solution for the age-old issue with freezing embedded YT videos in the DRM client, it may be useful to know your OS version/what kind of firewall do you use - default or 3rd party.

I won't pretend here (like some others) I'm someone with deep knowledge of coding/network functionality etc. so correct me if I'm wrong but if steamwebhelper.exe were blocked by the (windows) firewall, it basically wouldn't receive any data at all.

Windows 7 64BIT
Deafualt Firewall

And yes, steamwebhelper did and did not recieve data. According to my Event Log

[Library UI sucks ASS]

Did and did not receive data? I'm still confused as to what are you trying to convey here...

So it did receive from one source and not from another for example?
I've thought firewall has blocked all incoming/outgoing traffic of an application unless you've added an exception.

Anyway, I've got several exceptions for steamwebhelper.exe in my default win7 64 firewall so thanks for trying to help but your suggestion most likely won't work for most people.

[Sparky862]

Just coming back reporting that I still have no freezes after the procedure

[Wobb the Great and Terrible!!!!!]

Sparky862 původně napsal:

Just coming back reporting that I still have no freezes after the procedure

That's it, rub it in why don't you

:)

[Sparky862]

wobbler původně napsal:

Sparky862 původně napsal:

Just coming back reporting that I still have no freezes after the procedure

That's it, rub it in why don't you

:)

I should say that another thing I did was copy the webhelper.exe inside the bin folder.

Usally it is located at YOUR STEAM DIRECTORY / bin / cef / cef.win7 / steamwebhelper.exe

I copied steamwebhelper.exe from there, and just pasted it in the bin file directory also where other steam.exe programs are located ... that could also be the fix

[Mr Concept]

Has everyone got sound effects disabled under (right click volume button bottom right of windows) - playback devices - speakers - properties - enhamcements ?

[haiabachii]

Sparky862 původně napsal:

wobbler původně napsal:

That's it, rub it in why don't you

:)

I should say that another thing I did was copy the webhelper.exe inside the bin folder.

Usally it is located at YOUR STEAM DIRECTORY / bin / cef / cef.win7 / steamwebhelper.exe

I copied steamwebhelper.exe from there, and just pasted it in the bin file directory also where other steam.exe programs are located ... that could also be the fix

I am pretty sure you are only in an temporary "it works" phase and it dosn't any thing to do with you firewall settings. It is a time period of "hi I am steam and now I will play YT for some time, but someday it is raining or sunny and it is thusday or friday I will freez again, cya"

I have checked my Firewall and both path of helper exe are allready included from steam install or update itself.
C:\Steam\bin\steamwebhelper.exe
C:\Steam\bin\cef\cef.win7\steamwebhelper.exe

And yes the steamwebhelper.exe is missing in C:\Steam\bin\, I give them a try.

EDIT: AND
no, it dosn't working. copy steamwebhelper.exe to the bin folder will freez steam too,

-- Windows Firewall Win7 64bit Pro

[Wobb the Great and Terrible!!!!!]

haiabachii původně napsal:

Sparky862 původně napsal:

I should say that another thing I did was copy the webhelper.exe inside the bin folder.

Usally it is located at YOUR STEAM DIRECTORY / bin / cef / cef.win7 / steamwebhelper.exe

I copied steamwebhelper.exe from there, and just pasted it in the bin file directory also where other steam.exe programs are located ... that could also be the fix

I am pretty sure you are only in an temporary "it works" phase and it dosn't any thing to do with you firewall settings. It is a time period of "hi I am steam and now I will play YT for some time, but someday it is raining or sunny and it is thusday or friday I will freez again, cya"

I have checked my Firewall and both path of helper exe are allready included from steam install or update itself.
C:\Steam\bin\steamwebhelper.exe
C:\Steam\bin\cef\cef.win7\steamwebhelper.exe

And yes the steamwebhelper.exe is missing in C:\Steam\bin\, I give them a try.

EDIT: AND
no, it dosn't working. copy steamwebhelper.exe to the bin folder will freez steam too,

-- Windows Firewall Win7 64bit Pro

I have to say, sometimes these video links will work fine for me, even for a few days, and then suddenly, they won't work at all again for weeks.
Then they might work once or twice here and there.
It's pretty random.

The only thing I found that will guarantee they will work for a short time (usually until a restart of steam/PC) is to delete cookies in steam client. Then they will work. For a bit.

[Sparky862]

wobbler původně napsal:

haiabachii původně napsal:

I am pretty sure you are only in an temporary "it works" phase and it dosn't any thing to do with you firewall settings. It is a time period of "hi I am steam and now I will play YT for some time, but someday it is raining or sunny and it is thusday or friday I will freez again, cya"

I have checked my Firewall and both path of helper exe are allready included from steam install or update itself.
C:\Steam\bin\steamwebhelper.exe
C:\Steam\bin\cef\cef.win7\steamwebhelper.exe

And yes the steamwebhelper.exe is missing in C:\Steam\bin\, I give them a try.

EDIT: AND
no, it dosn't working. copy steamwebhelper.exe to the bin folder will freez steam too,

-- Windows Firewall Win7 64bit Pro

I have to say, sometimes these video links will work fine for me, even for a few days, and then suddenly, they won't work at all again for weeks.
Then they might work once or twice here and there.
It's pretty random.

The only thing I found that will guarantee they will work for a short time (usually until a restart of steam/PC) is to delete cookies in steam client. Then they will work. For a bit.

When the client freezes again, just go in your task manager and delete the steamwebhelper proces. Because its the steamwebhelper proces that freezes or hangs

[Fuerst Fux]

haiabachii původně napsal:

And yes the steamwebhelper.exe is missing in C:\Steam\bin\, I give them a try.

EDIT: AND
no, it dosn't working. copy steamwebhelper.exe to the bin folder will freez steam too,

-- Windows Firewall Win7 64bit Pro

I don't see how putting the exe in the bin folder would solve anything anyway. Either Steam tries to find it there in which case it would probably crash, freeze or pop up an error if it isn't there, or it doesn't look for it there in which case it would be pointless to put it there.

[Sparky862]

Fuerst Fux původně napsal:

haiabachii původně napsal:

And yes the steamwebhelper.exe is missing in C:\Steam\bin\, I give them a try.

EDIT: AND
no, it dosn't working. copy steamwebhelper.exe to the bin folder will freez steam too,

-- Windows Firewall Win7 64bit Pro

I don't see how putting the exe in the bin folder would solve anything anyway. Either Steam tries to find it there in which case it would probably crash, freeze or pop up an error if it isn't there, or it doesn't look for it there in which case it would be pointless to put it there.

This might proove you wrong

https://steamcommunity.com/discussions/forum/1/348293122110863080/

I had the same issue in my event viewer, because steamwebhelper.exe was not in the bin folder where it should be also.

Look at comment no.3 .... that solved my problem together with adding it to a firewall .. not sure wich one helped me out

[Wobb the Great and Terrible!!!!!]

Sparky862 původně napsal:

Fuerst Fux původně napsal:

I don't see how putting the exe in the bin folder would solve anything anyway. Either Steam tries to find it there in which case it would probably crash, freeze or pop up an error if it isn't there, or it doesn't look for it there in which case it would be pointless to put it there.

This might proove you wrong

https://steamcommunity.com/discussions/forum/1/348293122110863080/

I had the same issue in my event viewer, because steamwebhelper.exe was not in the bin folder where it should be also.

Look at comment no.3 .... that solved my problem together with adding it to a firewall .. not sure wich one helped me out

I have never ever had webhelper in my main steam folder, and never had any issues until this one.
I have tried your suggestions and nothing has changed at all. So you are proving nobody wrong at all.

If it worked for you then great. But that just means you don't have the exact same issue the rest of us are having, or you just got lucky somehow. I doubt very much that firewall and moving webhelper had anything to do with it. Especially not moving webhelper, because that makes no sense. Steam knows where it needs to put files, and if they aren't in the right place it will change them around at the next update, which come pretty regularly.