Youtube video's cause freeze in steam client

[Wobb the Great and Terrible!!!!!]

Whenever I try to view a youtube video in steam, like in community hub for a game or something, steam freezes. I can access my library, but nothing internet related, like community, store or profile.
All I see is the page with a youtube window, all black and a loading icon in top right.
This started a few days ago, and while it doesn't do it every time, it is most times. And when it happens I have to restart steam to get it working again


Edit:

Things such as Deleting cookies in client browser options, using task manager to close steamwebhelper.exe and of course the old standard "use a web browser not the client" have all been put forward throughout this thread, to limited success.

Deleting cookies will work until steam is restarted.

Stopping the steamwebhelper process will close the frozen window and so is a good workaround that stops you from having to restart steam each time it happens.

Using a web browser instead of steam client is of course a way of playing youtube video's, but that's not really the point. The point is that it should work in the client, and it DID work in the client.

People have mentioned deleting and/or reinstalling adobe flash, switching to/from NPAPI/PPAPI, but I haven't had any success with that, and don't know anyone else who has either.

[Coco]

Thanks, Wobbler.

[Sparky862]

Sorry to revive this old thread ... but have you fixed this issue yet?? Have the same issue on my side

[Coco]

There is no known fix yet.

[Sparky862]

Coco の投稿を引用：

There is no known fix yet.

Da Faq

[Sparky862]

Guys, might have found a fix ... because it is working for me so far.

You should add steamwebhelper.exe to your list in Windows Firewall

1. Click on your Start Orb
2. Type in the search field "allow a program through windows firewall" without quotes.
3. Hit enter
4. Click on "Allow another Program..."
5. Click "Browse"
6. Go to Your Steam Directory\bin\cef\cef.win7\steamwebhelper.exe
7. Click "Open"
8. Make sure that both check marks are checked for "steamwebhelper.exe" in your Firewall
9. Repeat steps 4-6 and also select "Steam HTML5 App" in the same directory
10. Make sure both check marks are checked for "Steam HTML5 App"

I also made an exeption for the WHOLE Steam folder in my Anti Virus, but I guess you can only make an expetion for the "bin" file in your Steam Directory if you have other games installed on the same drive as your Steam Client

[Lhetre]

So the fix is deactivating your firewall and anti-virus? I'm not doing that, but please update your message if you don't have crashes in a month.

[Sparky862]

Lhetre の投稿を引用：

So the fix is deactivating your firewall and anti-virus? I'm not doing that, but please update your message if you don't have crashes in a month.

You do not deactivate anything?? Who said that?? The fix is allowing SteamWebhelper through your firewall, just like you allow any other game you install through your firewall otherwise you can not play the game??

SteamWebhelper is a web browser build in Steam that came with a update quite a few years back. SteamWebhelper opens ANYTHING web related on the Steam Client

[Sparky862]

Plus its been one full day .... YouTube Videos still playing fine on my side. And I had this same issue since 5+ years back after Steam decided to turn into a browser skin

[Wobb the Great and Terrible!!!!!]

"Steam client webhelper is already in the list of exceptions".
Nice try, and I'm glad it solved your problem, but not of any use here I'm sorry to say

[Tuleby]

My firewall provides ESET Smart Security, I tried to add exceptions, the problem with freezing YT, persists. Thanks for trying.

[Wobb the Great and Terrible!!!!!]

After adding exception to firewall and AV, problem still persists for me too.

[haiabachii]

I am not sure it is relevant but for the completation. The YT Videos are freezing in Big Picture Mode too. But you can back or close the freezed YT video, and operating in Big Picture Mode is working and it is not freezing like in desktop mode.

[Sparky862]

wobbler の投稿を引用：

"Steam client webhelper is already in the list of exceptions".
Nice try, and I'm glad it solved your problem, but not of any use here I'm sorry to say

Steamwebhelper can not already be in your list of exeptions because it is not a .exe file being read by Steam on launch.

Steamwebhelper is Steams integrated HTML player. Hence why you should add webhelper AND the HTML5 Player located in the same folder to firewall

[Coco]

Sparky862 の投稿を引用：

You do not deactivate anything?? Who said that?? The fix is allowing SteamWebhelper through your firewall, just like you allow any other game you install through your firewall otherwise you can not play the game??

That doesn't even make sense. Almost every firewall allows arbitrary outgoing traffic and makes use of SPI (stateful packet inspection). This means that when you send a request to a website (like opening a video on YouTube), the firewall automatically opens the port you've sent the request from for incoming traffic back from the receiver. Otherwise you wouldn't be able to open a website or watch a video at all.

Adding a firewall rule only makes sense for incoming connections to the configured port or application. I can't think of any scenario where YouTube would try to open a connection to your steamwebhelper process.

[Dante boi]

I have exactly the same problem