Steam.... why????

[SITT NER]

okey, so steam guardian has banned me a few times for things i don't understand like changing credit card and such. But this time it's gone WAY to far! About 5 min ago i charged up my steam-wallet to buy a awp | hyper beast, but by the time i was just about to hit buy AFTER accepting the terms of who cares I seem to have been trade banned for charging my steam wallet (with the same card i always use after the first trade ban) so i didn't even change card or anything I litererly just started my computer, entered cs go, filled steam account and got trade banned before i even got to buy the product... What crappy system bannes a player for trying to buy stuff from the market? Is there a way i can call steam so that they can help me with this? Because this is just horrible customer service by steam!

[The Giving One]

@Ren

I agree with you that support could be better in some ways. Totally understand your frustrations, but the good Spawn of Totoro makes some excellent points that are facts actually about the support system that Valve uses. The system works fine when used normally. It could be much faster if users were more safe with their accounts and don't send a ticket for everything they encounter. There are many reasons like what I mention here...

Users wanting refunds for games that are years old or they have hundreds of hours of playtime in..

Users that claim their VAC bans are false and submit a ticket claiming for it needing to be verified.

Users that spam the support system with multiple tickets on multiple support accounts because they are impatient and don't care that others are waiting also...

The list goes on and on....

[~Ren~]

Escrito originalmente por The Giving One:

@Ren

I agree with you that support could be better in some ways. Totally understand your frustrations, but the good Spawn of Totoro makes some excellent points that are facts actually about the support system that Valve uses. The system works fine when used normally. It could be much faster if users were more safe with their accounts and don't send a ticket for everything they encounter. There are many reasons like what I mention here...

Users wanting refunds for games that are years old or they have hundreds of hours of playtime in..

Users that claim their VAC bans are false and submit a ticket claiming for it needing to be verified.

Users that spam the support system with multiple tickets on multiple support accounts because they are impatient and don't care that others are waiting also...

The list goes on and on....

I'm not disputing they're busy and inundated with issues/problems from other Steam users, the amount of people that use Steam I'm not surprised they have issues, it just becomes a bit personal when it affects me personally considering the response I got and makes them look very silly if they can't even read a ticket before sending out a response, my ticket could have been dealt with today, instead I've had to send a reply back, more waiting time and yet another ticket added to an already high ticket count. My ticket was submitted weeks ago, more than enough time to deal with it properly yet now I have to wait again, very frustrating.

Anyway, I'll leave it there, I'm hijacking the OPs thread, sorry OP.

[SITT NER]

This is to "the given one" (for some reason i can't respond to his posts) :

okey so you don't seem to understand the issue what so ever.... it's impsossible for me to varify my credit card as steam wants the exact number in EUROS and if you didn't know the entier world isn't built upon euros, in my country the banks use SEK so i need to contact steam so that maybe i can give them the exact value in SEK instead as not even the bank (according to them) knows the exact number in euros. Also you didn't seem to understand that i read the terms that have to do with trade bans/ restrictions and so forth but nothing they said was helpful. i just don't put my time into learning the whole thing by heart as you seem to think people should, and it would be nobodys problem if only steam would respond to my tickets i sent about my last trade ban/restriction/suspention (about a month ago). Also the point isn't that I got banned it's that they keep banning me and then wont tell me how to not get banned in the future as what they advice through terms is either not possible to do or just dosn't help. because what they write about varifying your card only helps if it's actually possible to get the exact numbers in EUROS... I waited the "7 days" about 3 or 4 times now it dosn't help at all. I'll say this again. If you're in fact not here to try to help just get out of this thread as all you've done so far is to try and find problems with what i've said, you saying that it's a restriction and not a ban wont help me one bit so i don't care about if it's a ban or restriction, what does matter is i can't trade. I know it's a free forum it dosn't mean it's made for people to act like ♥♥♥♥♥♥♥♥ when others need actuall help, if you don't care about this thread why did you even click it to begin with? I'm trying to find out why steam wont help me/answer my tickets not why you think i got banned, because honestly i couldn't give a ♥♥♥♥ less. You also need to understand that what the forums say or what someone wrote dosn't help if they link me infromation i already read/tried. SO before you come rushing in bashing on people through forums thinking you know everything make sure to understand what the problem actually is and not just type 100 solutions that wont help as they aren't the solution for the actuall problem.

[JT]

Mate, just convert the two small cherges that come in from steam from SEK to EUROS or visa versa based on what your online bank statement says.

[SITT NER]

Escrito originalmente por 12a|OneArmedBandit:

Mate, just convert the two small cherges that come in from steam from SEK to EUROS or visa versa based on what your online bank statement says.

Thx for the advice but I solved the first problem with the varification after speaking to my ♥♥♥♥♥♥ banks support for about an hour ( i can now see both in SEK and EURO), but instead another problem appeared. Now when I hit the "click here to varify" or what ever it says, steam dosn't send the two minimal charges to my bank account for some reason. Feels like im stuck between two very crappy companies (my bank and steam) who both have horrible costumer support. xD

[JT]

Steam has millions of users, a lot of which who open support tickets at some point in their life. Don't attack Valve for not being able to fix everyones problens instantly.

You probably need to check your statement since I doubt steam would send a minimal charge each time you hit verify.

You probably can still use the original charge amounts.

[SITT NER]

Escrito originalmente por 12a|OneArmedBandit:

Steam has millions of users, a lot of which who open support tickets at some point in their life. Don't attack Valve for not being able to fix everyones problens instantly.

You probably need to check your statement since I doubt steam would send a minimal charge each time you hit verify.

You probably can still use the original charge amounts.

I couldn't use the original charge amounts it denied and that's the only one i got from them.
Obv they can't fix everyones problems instant but i mean they can't even answer any of my tickets and it's been over a month, that's horrible thinking that valve has less users then blizzard had during Wrath and their longest que for a ticket back then (many years ago) was about 1 week absolut tops. They also have less users then LoL had at it's peek and the longest i waited for a respons from them was a few days. So I think I should be able to complain on their service as other companies with the same if not bigger user base are MUCH faster to respond, also Wouldn't you complain if for example your phone companies support wouldn't answer to any of your problems for a month because they had a "large user base"? I don't mean to call you out in any way but saying that they can't help because they have "to many users" after i payed for their products is unacceptable.

[JT]

Escrito originalmente por ZainT:

Escrito originalmente por 12a|OneArmedBandit:

Steam has millions of users, a lot of which who open support tickets at some point in their life. Don't attack Valve for not being able to fix everyones problens instantly.

You probably need to check your statement since I doubt steam would send a minimal charge each time you hit verify.

You probably can still use the original charge amounts.

I couldn't use the original charge amounts it denied and that's the only one i got from them.
Obv they can't fix everyones problems instant but i mean they can't even answer any of my tickets and it's been over a month, that's horrible thinking that valve has less users then blizzard had during Wrath and their longest que for a ticket back then (many years ago) was about 1 week absolut tops. They also have less users then LoL had at it's peek and the longest i waited for a respons from them was a few days. So I think I should be able to complain on their service as other companies with the same if not bigger user base are MUCH faster to respond, also Wouldn't you complain if for example your phone companies support wouldn't answer to any of your problems for a month because they had a "large user base"? I don't mean to call you out in any way but saying that they can't help because they have "to many users" after i payed for their products is unacceptable.

Listen, you may have an understanding of how support systems work but not a complete picture of Valves service capability.

Many users are saying that they have waited up to 2-3 months for a reply, I admit it is too long but that's how it is.

Now for me to call you out on a few things.

The problem I have with your reply is the fact comparing two customer support service teams for a singular game is a lot easier to deal with than a support team that deals with thousands of games, a trading marketplace along with software and other support issues.

Nor do you know how big each team is and what their escalation level or SLA agreements are.

There are so many factors coming into play that simply saying "oh League and Wow can do it, why can't they" is just not infomed.

Finally, just because you paid for games doesn't give you a higher priority over anyone else.

You have 124 ganes in your account while I have 523, does that mean I should get my issues no matter how small they should come before yours? No.

If you want help you have to wait, just like everyone else.

[SITT NER]

Escrito originalmente por 12a|OneArmedBandit:

Escrito originalmente por ZainT:

I couldn't use the original charge amounts it denied and that's the only one i got from them.
Obv they can't fix everyones problems instant but i mean they can't even answer any of my tickets and it's been over a month, that's horrible thinking that valve has less users then blizzard had during Wrath and their longest que for a ticket back then (many years ago) was about 1 week absolut tops. They also have less users then LoL had at it's peek and the longest i waited for a respons from them was a few days. So I think I should be able to complain on their service as other companies with the same if not bigger user base are MUCH faster to respond, also Wouldn't you complain if for example your phone companies support wouldn't answer to any of your problems for a month because they had a "large user base"? I don't mean to call you out in any way but saying that they can't help because they have "to many users" after i payed for their products is unacceptable.

Listen, you may have an understanding of how support systems work but not a complete picture of Valves service capability.

Many users are saying that they have waited up to 2-3 months for a reply, I admit it is too long but that's how it is.

Now for me to call you out on a few things.

The problem I have with your reply is the fact comparing two customer support service teams for a singular game is a lot easier to deal with than a support team that deals with thousands of games, a trading marketplace along with software and other support issues.

Nor do you know how big each team is and what their escalation level or SLA agreements are.

There are so many factors coming into play that simply saying "oh League and Wow can do it, why can't they" is just not infomed.

Finally, just because you paid for games doesn't give you a higher priority over anyone else.

You have 124 ganes in your account while I have 523, does that mean I should get my issues no matter how small they should come before yours? No.

If you want help you have to wait, just like everyone else.

First of i wanna ask you if you even understand or care what i'm typing because it seems like you read another text?
You missed my point completetly, maybe you should focus on what i write instead of trying to call me out? I never mentioned anything about the amout of games people have should make people get faster que time? that's your own oppinion don't put that on me, my point is that steams support is complete ♥♥♥♥ if you have to wait 2-3 months for help! That's how simple that point was, you making it into your own words changes the whole meaning of it that's why you wont understand a thing aslong as you act like a 5 year old who just wants to be right. you can say that they have to do this or that how much you want, if you know anything about owning a company you will know that what ever type of company you run it's never okey to let your costumers wait 2-3 months for help as the customers are what builds a company, if you didn't understand that's why I can compare them to example blizzard as i'm comparing the way they treat their customers nothing else. To make it clear I'll sum it up for you: I never said anything about me getting help before anyone, I'm simply saying that if customers have to wait a ♥♥♥♥ long time before they get help because a company that makes millions every year is to cheap to pay for better/more support employies then the company needs better leading or drastic change. Also if they "have to" run thousands of games then it's their responsibility to get enough staff working on each game so that everything works and that way the customers get what they payed for. This isn't only about me but about their generaly crap support system that makes alot of people missing out on games/in-game content they already payed for.

[JT]

Escrito originalmente por ZainT:

First of i wanna ask you if you even understand or care what i'm typing because it seems like you read another text?
You missed my point completetly, maybe you should focus on what i write instead of trying to call me out? I never mentioned anything about the amout of games people have should make people get faster que time? that's your own oppinion don't put that on me, my point is that steams support is complete ♥♥♥♥ if you have to wait 2-3 months for help! That's how simple that point was, you making it into your own words changes the whole meaning of it that's why you wont understand a thing aslong as you act like a 5 year old who just wants to be right. you can say that they have to do this or that how much you want, if you know anything about owning a company you will know that what ever type of company you run it's never okey to let your costumers wait 2-3 months for help as the customers are what builds a company, if you didn't understand that's why I can compare them to example blizzard as i'm comparing the way they treat their customers nothing else. To make it clear I'll sum it up for you: I never said anything about me getting help before anyone, I'm simply saying that if customers have to wait a ♥♥♥♥ long time before they get help because a company that makes millions every year is to cheap to pay for better/more support employies then the company needs better leading or drastic change. Also if they "have to" run thousands of games then it's their responsibility to get enough staff working on each game so that everything works and that way the customers get what they payed for. This isn't only about me but about their generaly crap support system that makes alot of people missing out on games/in-game content they already payed for.

You're pretty arrogant you know that?

Do you know how many support staff it would take to handle the thousands of support tickets sent in daily? I think not considering you have never worked in that enviroment, wheras I have and am able to comment on how it operates.

I completely understood your comparison between Valve and Blizzard and I responded with a informed reply.

Just because Steam generates millions in revenue does not mean they can afford to hire a huge amount of extra support staff to decrease the predicted time of resolvement of ticket load. They have expenses that add up to very large sums of money, funding IP projects, server maintenence, workers salaries and more end up not being a cheap price.

As others have said your issue would hardly be on the top of their list of things to fix since you can still play CS:GO, you just want to be able to buy a purely cosmetic item in game.

[SITT NER]

Escrito originalmente por 12a|OneArmedBandit:

Escrito originalmente por ZainT:

First of i wanna ask you if you even understand or care what i'm typing because it seems like you read another text?
You missed my point completetly, maybe you should focus on what i write instead of trying to call me out? I never mentioned anything about the amout of games people have should make people get faster que time? that's your own oppinion don't put that on me, my point is that steams support is complete ♥♥♥♥ if you have to wait 2-3 months for help! That's how simple that point was, you making it into your own words changes the whole meaning of it that's why you wont understand a thing aslong as you act like a 5 year old who just wants to be right. you can say that they have to do this or that how much you want, if you know anything about owning a company you will know that what ever type of company you run it's never okey to let your costumers wait 2-3 months for help as the customers are what builds a company, if you didn't understand that's why I can compare them to example blizzard as i'm comparing the way they treat their customers nothing else. To make it clear I'll sum it up for you: I never said anything about me getting help before anyone, I'm simply saying that if customers have to wait a ♥♥♥♥ long time before they get help because a company that makes millions every year is to cheap to pay for better/more support employies then the company needs better leading or drastic change. Also if they "have to" run thousands of games then it's their responsibility to get enough staff working on each game so that everything works and that way the customers get what they payed for. This isn't only about me but about their generaly crap support system that makes alot of people missing out on games/in-game content they already payed for.

You're pretty arrogant you know that?

Do you know how many support staff it would take to handle the thousands of support tickets sent in daily? I think not considering you have never worked in that enviroment, wheras I have and am able to comment on how it operates.

I completely understood your comparison between Valve and Blizzard and I responded with a informed reply.

Just because Steam generates millions in revenue does not mean they can afford to hire a huge amount of extra support staff to decrease the predicted time of resolvement of ticket load. They have expenses that add up to very large sums of money, funding IP projects, server maintenence, workers salaries and more end up not being a cheap price.

As others have said your issue would hardly be on the top of their list of things to fix since you can still play CS:GO, you just want to be able to buy a purely cosmetic item in game.

No I'm not arrogant I'm a realist who wants better for the steam community.
Your lack of knowlage of how to run a company makes me laugh. My company has great customer support and I aint even close to as rich as the creators of valve/steam. Ofc getting more staff is expensive but if you run a well working and successful buissnis you should know that it's not called spending money it's called investing money to make your company greater.
It's cute how you think working in support makes you know anything about company economy. after everything you mentioned as "funding IP projects, server maintenence, workers salaries and more" there's the owners salarie which is in steams/valves owners case is a super large amount. If the owners salarie would just be decreased by example 3-5% his company ( in this case steam/valve) would have much better customer support and become a stronger company in the long hall, but the owner seems to cheap to invest in his own company.
Also i do not appriciate you just lying and ♥♥♥♥ talking like this sentence "As others have said your issue would hardly be on the top of their list of things to fix since you can still play CS:GO, you just want to be able to buy a purely cosmetic item in game." as i never claimed i wanted to be on any "top of their list" i just want a faster customer support for all steam users.
Read proparly before you respond and also don't talk about stuff you know nothing about