steam refund declined

[._.Odd._.]

so i bought a bundle in summer sale buckshot roulette and inscryption and i have no problems with inscryption it works fine and i like it but when i havent played buckshot roulette until last night i tried launching it at first it was good it said game is running but then it just went back to the "play" button the game didnt even open i tried some tips and kept trying nothing worked so i tried to refund buckshot roulette which was 1.13$ in the bundle but i cant refund it because i have 8 hours on inscryption i dont have any on buckshot roulette yes the games are over 2 weeks but i have seen people refund games over 2 weeks all i want is to refund buckshot roulette but because of inscryption i cant refund is there anything i can do?

[Ettanin]

You cannot partially refund bundles.

Because you are over 2 hours in that bundle, you can't refund the bundle, either.

[._.Odd._.]

i just want to refund one of the games i want to refund buckshot roulette

[Pscht]

You haven't even asked for help troubleshooting in that game's forum. Also, the Summer Sale was in JULY. More than two months ago. You wouldn't have gotten a refund, bundle or not.

[._.Odd._.]

i have seen people refund games way over 2 weeks possibly months

[↑↑↓↓←→←→BASelect]

If it 2 weeks and 1 day they may make an exception. But 2 months past they will not refund it at all.

[._.Odd._.]

so then what do i do if the game just doesnt work

[J4MESOX4D]

Ursprungligen skrivet av ItzYaOdd:

i have seen people refund games way over 2 weeks possibly months

One thing you haven't seen is users partially refunding tailored bundles and that's because you can't regardless.

[Nx Machina]

Ursprungligen skrivet av ItzYaOdd:

i just want to refund one of the games i want to refund buckshot roulette

As already stated:

Ursprungligen skrivet av Ettanin:

You cannot partially refund bundles.

@ ItzYaOdd

You can only refund the entire bundle and the games included in it, BUT you are over the refund limits, which are WITHIN 2 weeks of purchase AND with LESS than 2 hours playtime.

Inscription 8 hours, 6 hours over the playtime limit, purchased July and over the limit for number of days.

For Buckshot Roulette, only launched it last night which will record time as the exe was run, purchased July and over the limit for number of days.

Ursprungligen skrivet av ItzYaOdd:

i havent played buckshot roulette until last night

[Crazy Tiger]

Ursprungligen skrivet av ItzYaOdd:

i just want to refund one of the games i want to refund buckshot roulette

not possible. You either refund the whole bundle or nothing. No partials here.

Ursprungligen skrivet av ItzYaOdd:

i have seen people refund games way over 2 weeks possibly months

Exceptions exist, yes. However, other people getting an exception doesn't mean you will be granted one as well.

Ursprungligen skrivet av ItzYaOdd:

so then what do i do if the game just doesnt work

I would suggest that next time you play both games within the refund window. And in this case you actually try to post in the game hub for troubleshooting help. The game works fine, just saying.

Keep in mind that it's your own responsibility to ensure you follow the policies. If you play a game way outside the policy, you certainly shouldn't be expecting a refund.

[JacquesPatat]

The problem right off the bat is, the bundle was bought in July (summer sale) so that already is out of the 2 weeks from purchase date. also like everybody pointed it out, it was a special bundle so refunding all games in bundle, and as mentioned you played more then 2 hours on one particular game already.

Ursprungligen skrivet av ItzYaOdd:

so then what do i do if the game just doesnt work

unfortunately you own the game to long already. also the game works for lot of other players

[monkeh88 🜃]

It sounds like you're facing a common issue with Steam's refund policy when it comes to bundles. Steam generally has two main rules for refunds:

You have less than 2 hours of playtime on the game you want to refund.
The purchase is within 14 days.
In your case, since you purchased the bundle and played Inscryption for 8 hours, it complicates things because Steam counts the bundle as a single purchase, so the total playtime and refund eligibility are applied to the whole bundle, not just individual games.

However, there are a few things you can try:

1. Submit a Refund Request and Explain the Situation
Even if you don’t meet the 2-hour or 14-day refund window, Steam does allow refunds in some cases beyond these limits.
You can request a refund for Buckshot Roulette specifically by going to the Steam Support page, selecting the game, and explaining the situation in detail. Emphasize that:
You haven't played Buckshot Roulette at all.
The game is not functioning (doesn't launch properly).
Your playtime on Inscryption shouldn't affect your refund request for Buckshot Roulette.
2. Try Contacting Steam Support Directly
If the automatic refund request doesn't work, contact Steam Support directly and provide a detailed explanation of your issue. They may be more flexible in handling cases like this where one game in a bundle is problematic.
Be sure to provide:
Proof of purchase.
The fact that you've only played Inscryption and not Buckshot Roulette.
Any troubleshooting steps you've already tried for Buckshot Roulette (this shows you've tried to fix the issue before asking for a refund).
3. Use Steam’s Refund Request Tool
Even if Steam initially denies your refund, you can resubmit your refund request through their support tool. Some users have had success on their second or third attempt, especially if they explain the issue thoroughly.
4. Consider a Chargeback as a Last Resort
If Steam absolutely refuses to refund Buckshot Roulette and you feel justified, you could contact your payment provider (credit card, PayPal, etc.) and request a chargeback for that part of the bundle. This should only be done as a last resort, as it may impact your standing with Steam.

[Pscht]

Such a wall of text and somehow you seem to have missed the fact that OP bought the stuff in the Summer Sale, in JULY. AND that OP didn't even ask for help in the game's forum to get it to run, ever.

And suggesting a chargeback? Over a one dollar game, no less? You really should stop giving "advice".

[crunchyfrog]

Ursprungligen skrivet av ItzYaOdd:

i just want to refund one of the games i want to refund buckshot roulette

Well you can't as they're not in the terms you agreed to.

You either refund the whole thing or not at all.

But as you're WAY WAY outside the 2 weeks window, you wouldn't stand a chance anyway.

You need to understand that terms aren't a suggestion - they're hard and fast agreements.

And as for that person above who has written quite a lengthy post, DO NOT EVER do a chargeback unless you want your account freezing completely.

[Ettanin]

Ursprungligen skrivet av Betelgeuse88:

4. Consider a Chargeback as a Last Resort
If Steam absolutely refuses to refund Buckshot Roulette and you feel justified, you could contact your payment provider (credit card, PayPal, etc.) and request a chargeback for that part of the bundle. This should only be done as a last resort, as it may impact your standing with Steam.

DON'T do that. Via some payment methods, that's irreversible. Your payment method will be banned on Steam permanently and your account heavily restricted if you do that.