Sons acount got hijacked

[Ravenheart]

My sons account got hijacked, the email was changed and now when cannot sign in as that acount is not found. when we went through the "wizard" we got to a point where it said it was self-lcoked. What can we do to get it back, the wizard just send us in circles beucase the account isn't vaild anymore due to the changes made. Please help/

[EliteEndermanzz]

Contact support, they can change the email back if you talk to them

[RPG Gamer Man]

NOTE: Do this after getting email back.

I suggest doing this, otherwise your sons account will get hijacked again:

Follow the steps.
1. Scan for malware https://www.malwarebytes.com/
2. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
3. Change passwords from a clean computer
4. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
5. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)

Ask your son if they put API on their account, and explain not for them to do that unless they wish to get their account phished and hijacked again in the future. In fact you may wish to punish them in case they did this, or sold their skins on a non-steam site, as this also is a no-no.

Also, change your email password too.

[Ravenheart]

In order to contact support he has to sign in but he can't because the email and info has changed. The username is still the same as it is self-locked but there is no way to contact support, the wizard sends us in circles and there is no way to make a ticket, which is why I started one here for help. I can't open a ticket on his account and he can't sign in because it was hijacked.

[Ravenheart]

Originally posted by RPG Gamer Man:

NOTE: Do this after getting email back.

I suggest doing this, otherwise your sons account will get hijacked again:

Follow the steps.
1. Scan for malware https://www.malwarebytes.com/
2. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
3. Change passwords from a clean computer
4. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
5. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)

Ask your son if they put API on their account, and explain not for them to do that unless they wish to get their account phished and hijacked again in the future.

Also, change your email password too.

We can't het teh email back becuase there is no way for him to log in and create a ticket.

[RPG Gamer Man]

Check step 5 in this guide:

https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560

This will help you get their email back. Also, in the future, you may personally may wish to make sure your son does not sell his CSGO skins not on steam site as there all scams. Tell them this even if they say the site is trusted. Punish them if they sell it not on steam. Only let them sell their skins on steam. Otherwise this will happen again, and again, and again...

[Ravenheart]

Originally posted by RPG Gamer Man:

Check step 5 in this guide:

https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560

This will help you get the email back.

WE have tried this several times and it keeps ending saying the account is self-locked. I really appreiate all the help, thank you. We might have got something going righjt now by using his username to sign in, I'll update with any success.

[EliteEndermanzz]

Contact support while logged into the account you are now and explain as you cannot log into your kids one

[Ravenheart]

WE were able to get a ticket in by trying ti sign in with his username, a ticket has been made on his acocunt. thank you all for your help.

[EliteEndermanzz]

Originally posted by Ravenheart:

WE were able to get a ticket in by trying ti sign in with his username, a ticket has been made on his acocunt. thank you all for your help.

Tell him to be careful in the future :) Plenty of scummy scammers unfortunately

[RPG Gamer Man]

Originally posted by EliteEndermanzz:

Originally posted by Ravenheart:

WE were able to get a ticket in by trying ti sign in with his username, a ticket has been made on his acocunt. thank you all for your help.

Tell him to be careful in the future :) Plenty of scummy scammers unfortunately

Also, do the steps i posted above. Not the guide one, but the ones i posted loosely with malwarebytes. Do this on your son's pc. Some nasty suprises still might be left on your son's pc.