Can't connect to Steam or Uplay, but Origin works fine.

[Bad Hero (Andy)]

So I'm currently on a holliday in Thailand living in my fathers house. Can't connect to steam or Uplay, but I can connect to Origin. I have never had this problem before so I guess it's something about the internet setup in this house. any thoughts or tips?
I tried to look at opening ports, but I think I did it wrong or it just didn't work =/

[The Giving One]

So you are using a router then ? Bypass that router and use ethernet directly from the modem to your computer.

https://support.steampowered.com/kb_article.php?ref=1456-EUDN-2493

[LordBuckethead]

Weird, I'm from Indonesia and I can connect to all UPlay, Steam, and Origin just fine. Moved to US couple of months ago and still works fine. Try reinstalling, maybe? There is no way Thailand's internet blocked Steam or Uplay since I have friends from Thailand on CS: GO. Your internet shouldn't be the problem if it only doesn't connect to Steam and UPlay. Maybe there's a third party program that blocks your connection to both of them?

[Bad Hero (Andy)]

引用自 The Giving One：

So you are using a router then ? Bypass that router and use ethernet directly from the modem to your computer.

https://support.steampowered.com/kb_article.php?ref=1456-EUDN-2493

The modem has a wireless router in itself I think. Model: CISCO EPC3825
HAve not tried yet to connect directly to the modem, need to find a cable for that. Will see what I can do.

[The Giving One]

I have personally tried to help 4 or 5 others in the past with a router/modem combo unit, and those things seem to sometimes be a problem, at least from what I have seen.

Do you have any software or similar software that in on this list ?

https://support.steampowered.com/kb_article.php?ref=9828-SFLZ-9289

[The Giving One]

EDIT..Are the drivers fully up to date for it on that computer ?

http://www.cisco.com/web/consumer/support/modem_DPC3825.html#~drivers

[Bad Hero (Andy)]

引用自 The Giving One：

I have personally tried to help 4 or 5 others in the past with a router/modem combo unit, and those things seem to sometimes be a problem, at least from what I have seen.

Do you have any software or similar software that in on this list ?

https://support.steampowered.com/kb_article.php?ref=9828-SFLZ-9289

Now that you mention it, I think there might be some norton antivirus on this computer. Will do a search and try something out.

[Bad Hero (Andy)]

引用自 The Giving One：

EDIT..Are the drivers fully up to date for it on that computer ?

http://www.cisco.com/web/consumer/support/modem_DPC3825.html#~drivers

Not surewhich one of those drivers I should chose... I'm using Windows 10

[The Giving One]

引用自 Bad Hero (Andy)：

引用自 The Giving One：

EDIT..Are the drivers fully up to date for it on that computer ?

http://www.cisco.com/web/consumer/support/modem_DPC3825.html#~drivers

Not surewhich one of those drivers I should chose... I'm using Windows 10

How do you know that computer will run Windows 10 ? Did you upgrade to that OS from a previous OS ? If so, where did you update the system drivers/BIOS from, considering the manufacturer's website as a source only ?

[Bad Hero (Andy)]

引用自 The Giving One：

引用自 Bad Hero (Andy)：

Not surewhich one of those drivers I should chose... I'm using Windows 10

How do you know that computer will run Windows 10 ? Did you upgrade to that OS from a previous OS ? If so, where did you update the system drivers/BIOS from, considering the manufacturer's website as a source only ?

Not sure I follow... Do you mean the computer I am using now? where I have steam installed? Or are you talking about the modem as a computer?

[The Giving One]

I am talking about that computer. I am in another thread right now where the user upgraded without checking for Windows 10 drivers before upgrading.

So did that computer get upgraded to Windows 10 or did Windows 10 actually come already installed on it ?

If you don't know, then post the exact model and manufacturer of that computer. If it is a custom build, then post the exact info on the motherboard.

[Bad Hero (Andy)]

Think it came with W10, but for some reason it "re-upgraded" to W10 for some reason the first time I used it.
Model: http://www.msi.com/product/notebook/ge70-2qe-apache-pro.html#hero-overview

[The Giving One]

Ok, well done. If that computer is the one you have, have you updated all the system drivers for it ? You don't seem to sure about much here, with all due respect, so that leads me to suspect that they need to be updated.

Please excuse me if I am wrong here. But your PC does in fact support W10 so I highly suggest that you check for updated drivers and/or critical BIOS updates that are recommended for your computer.

[Bad Hero (Andy)]

I've only done the updates that shows on "windos update" and graphics driver with nvidia experience

Checking for updates now gives nothing new to update.

[The Giving One]

引用自 Bad Hero (Andy)：

I've only done the updates that shows on "windos update" and graphics driver with nvidia experience

Then you definitely need to check that website for updates to system drivers. For example, your NIC and Wireless devices for internet connection may need an update to the drivers.

Never let Windows update your drivers unless you have no other choice. Only download and install trusted drivers from the manufacturer's website.

Everything needs to be updated before you can continue to troubleshoot this problem. Otherwise, you may be going in circles as that is most important when troubleshooting computer issues.....to make sure everything is up to date.

Don't forget to check for critical and recommended BIOS updates also.

[Bad Hero (Andy)]

引用自 The Giving One：

引用自 Bad Hero (Andy)：

I've only done the updates that shows on "windos update" and graphics driver with nvidia experience

Then you definitely need to check that website for updates to system drivers. For example, your NIC and Wireless devices for internet connection may need an update to the drivers.

Never let Windows update your drivers unless you have no other choice. Only download and install trusted drivers from the manufacturer's website.

Everything needs to be updated before you can continue to troubleshoot this problem. Otherwise, you may be going in circles as that is most important when troubleshooting computer issues.....to make sure everything is up to date.

Don't forget to check for critical and recommended BIOS updates also.

Thanks, will have a go at it and post my results.