I can't use my steam.

[Kortec_Racing]

Hello,

i have a problem where i have struggles with finding an solution. since today i can't login into steam anymore, it says it cant make connection to the steam servers. i have an good internet connection directly to my modem. i reinstalled steam multiple times. ive searched for solutions and changed some stuff in the documents of steam but that also wouldnt help. i saw more people on youtube had this problem, all these solutions they came up with wouldnt work for me. so i am really clueless off what i should do. can someone please tell me what to do because in steam support i could also not find an solution. sorry for the bad english im not a native speaker.

[The Giving One]

If you are connected directly to your modem by ethernet and not jumping through a router, then it could be that the modem needs to be reset. Also, if you recently upgraded to Windows 10, that maybe can affect this, as you may also need to check for supported and updated drivers for your hardware.

What is your operating system ?

[Kortec_Racing]

hello, thanks for the reply, i have resetted my modem aswell, wont work either. i am still on windows 8.1. i thought i maybe should install windows 10. because it worked all fine untill today.. while i have not touched a single thing :/ i have also tried to do -tcp in the documents and all that. but nothing works. my firewall isnt stopping it either.

[たんじろう]

Hi

[The Giving One]

Do not upgrade to Windows 10 until you are sure that drivers exist for that computer that will support Windows 10.

Try this...

Boot your PC into safe mode WITH networking, and try to log into Steam that way. You can stay in that boot mode and come back here to post.

[Kortec_Racing]

oh, im not that off an ginius with computers. so i need to figut out how to do that lol.. i have a brand new laptob which is capable off running windows 10 btw.

[The Giving One]

LIL. Jacob eredeti hozzászólása:

oh, im not that off an ginius with computers. so i need to figut out how to do that lol.. i have a brand new laptob which is capable off running windows 10 btw.

If the problem is software related, as in for example this list...

https://support.steampowered.com/kb_article.php?ref=9828-SFLZ-9289

then that upgrade to Windows 10 will not solve anything, almost surely.
Use the internet to help you. You click start then type "msconfig" and click the result and then in the new window you click the boot tab and then safe boot. At the bottom, be sure to click that "network" box.

https://www.google.com/search?q=how+to+boot+windows+8.1+into+safe+mode+with+networking&ie=utf-8&oe=utf-8

[Kortec_Racing]

thanks dude for helping, really appreciating it man. yes i was already trying to boot it up in safe mode, google said to boot it up while holding f8, but that didnt work.. so ill try what you said. again thanks

[Gabe the dog]

Post in the discussions.

[Lmfao]

.

[The Giving One]

LIL. Jacob eredeti hozzászólása:

thanks dude for helping, really appreciating it man. yes i was already trying to boot it up in safe mode, google said to boot it up while holding f8, but that didnt work.. so ill try what you said. again thanks

You are welcome...it is safe mode WITH networking, by the way. The network part is important and you will not even be able to connect to the internet unless you select "network" in that box.

The function keys are another way of doing this, but the way I suggested for you to do it is easier to explain here and more accurate from my knowledge.

[Kortec_Racing]

I am in safe mode rn, but it still cant connect to the servers..

[The Giving One]

LIL. Jacob eredeti hozzászólása:

. i have a brand new laptob

Also, you said that you have a new computer. Have you updated all the network (NIC and Wireless device) drivers on that computer, after downloading them from the manufacturer's website for Windows 8.1 ?

LIL. Jacob eredeti hozzászólása:

I am in safe mode rn, but it still cant connect to the servers..

Safe mode WITH NETWORKING.

[Kortec_Racing]

safe mode with networking yes, i have internet connection.

[The Giving One]

LIL. Jacob eredeti hozzászólása:

safe mode with networking yes, i have internet connection.

Then at this point, consider your NIC as maybe needing an updated driver or the NIC has actually failed....lastly, the modem may be still problem. See my post above about drivers for that NIC.

Post the exact model and manufacturer of the PC. Model number, also...exactly.

[Kortec_Racing]

Lenovo G50 with intel core i5. 2015 model.