Refund question on playtime

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Profile_Name Dec 29, 2015 @ 11:31pm

Refund question on playtime

So I just bought a game, and I don't really find it fun (hell divers)

I requested a refund, problem is, the limit is 2 hours and 14 days, I just bought the game two days ago, but I have 3 hours of play time. Is it still possible to get refunded, even though its just 3 hours?

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Showing 1-15 of 31 comments

Teksura Dec 29, 2015 @ 11:33pm

I'm afraid not. If you have more than 2 hours of playtime, you may no longer request a refund.

The refund timeframe is 2 hours of playtime OR 14 days. Whichever comes first. If you have passed either one, I'm afraid you no longer qualify for a refund.

Profile_Name Dec 29, 2015 @ 11:36pm

Originally posted by Teksura:
I'm afraid not. If you have more than 2 hours of playtime, you may no longer request a refund.

The refund timeframe is 2 hours of playtime OR 14 days. Whichever comes first. If you have passed either one, I'm afraid you no longer qualify for a refund.

DAMN IT, has there been cases of people getting refunded, even if their playtime is only 3 or 4 hours? (wasn't the limit 4 hours before?), I was planning on getting helldivers or dying light, but I didn't really enjoy the game and wanted to refund it, and use the cash for Dying Light.

AbyssalZombie Dec 29, 2015 @ 11:38pm

Originally posted by YellowMan0092:
Originally posted by Teksura:
I'm afraid not. If you have more than 2 hours of playtime, you may no longer request a refund.

The refund timeframe is 2 hours of playtime OR 14 days. Whichever comes first. If you have passed either one, I'm afraid you no longer qualify for a refund.

DAMN IT, has there been cases of people getting refunded, even if their playtime is only 3 or 4 hours? (wasn't the limit 4 hours before?), I was planning on getting helldivers or dying light, but I didn't really enjoy the game and wanted to refund it, and use the cash for Dying Light.

Sometimes valve staff will get you the refund depending on them. Most times stick to 2 hour playtime limit. Would need to contact staff and see if you can get refund for it.

Miyamoto Musashi Dec 29, 2015 @ 11:41pm

I bought cs:go and one or two days later it went on sale. So I tried to get a refund and buy it at the sale price but the problem was that I had 5 hours of playtime. Sent many requests, they all got rejected :( But no harm in trying. Many people have said that they have gotten refunds even though the limits had been exceeded. But I think valve/steam has become more strict regarding refunds now.

Profile_Name Dec 29, 2015 @ 11:42pm

Originally posted by SSJ Hamza:
I bought cs:go and one or two days later it went on sale. So I tried to get a refund and buy it at the sale price but the problem was that I had 5 hours of playtime. Sent many requests, they all got rejected :( But no harm in trying. Many people have said that they have gotten refunds even though the limits had been exceeded. But I think valve/steam has become more strict regarding refunds now.

I wonder if its all just automatic, does people in valve/steam even read the extra info on refund requests?

Hannibal Dec 29, 2015 @ 11:45pm

Rules are rules. Follow the refund policy next time. Can't blame anyone but yourself. Shouldn't have taken 3 hours to figure out you didn't like it. You liked enough to play that long.

Profile_Name Dec 29, 2015 @ 11:47pm

Originally posted by Hannibal's Leftovers:
Rules are rules. Follow the refund policy next time. Can't blame anyone but yourself. Shouldn't have taken 3 hours to figure out you didn't like it. You liked enough to play that long.

Well I was playing a single mission on multiplayer which ended up taking quite a while to finish. Other than that, I was hoping the game was gonna offer more other than repetative missions, but by then I hit 3 hours.

I canceled the refund request, even if I did get the money back, I don't have enough to get, Dying Light.

oh well, who knows, I might find, HellDivers, fun again in the future, for now it might just sit there in my library for a while.

Last edited by Profile_Name; Dec 29, 2015 @ 11:49pm

AbyssalZombie Dec 29, 2015 @ 11:50pm

Find a group of people to play with and I'm sure it'll make helldivers more fun to play.

Miyamoto Musashi Dec 29, 2015 @ 11:52pm

Originally posted by YellowMan0092:
Originally posted by SSJ Hamza:
I bought cs:go and one or two days later it went on sale. So I tried to get a refund and buy it at the sale price but the problem was that I had 5 hours of playtime. Sent many requests, they all got rejected :( But no harm in trying. Many people have said that they have gotten refunds even though the limits had been exceeded. But I think valve/steam has become more strict regarding refunds now.
I wonder if its all just automatic, does people in valve/steam even read the extra info on refund requests?

I thinks its automatic but the staff may sometimes decide to read the details provided. So its possible that your text will be read.

Profile_Name Dec 29, 2015 @ 11:54pm

Originally posted by SSJ Hamza:
Originally posted by YellowMan0092:
I wonder if its all just automatic, does people in valve/steam even read the extra info on refund requests?
I thinks its automatic but the staff may sometimes decide to read the details provided. So its possible that your text will be read.

I already canceled the request, but I do think its automatic, its obvious that there are thousands of people requesting for refunds, and they're not gonna bother reading every extra info the requester adds in. Wasn't the refund system abused to hell when the refund thing first came into steam few months ago?

#10

AbyssalZombie Dec 29, 2015 @ 11:57pm

Originally posted by YellowMan0092:
I already canceled the request, but I do think its automatic, its obvious that there are thousands of people requesting for refunds, and they're not gonna bother reading every extra info the requester adds in. Wasn't the refund system abused to hell when the refund thing first came into steam few months ago?

all things get abused in someway. some people were refunding games from 2014 somehow. anyway best way to see if you can get refund is contacting support which can take ages. if not just keep playing game and see if you like it.

#11

Profile_Name Dec 29, 2015 @ 11:58pm

Originally posted by Abyssal Zombie:
Originally posted by YellowMan0092:
I already canceled the request, but I do think its automatic, its obvious that there are thousands of people requesting for refunds, and they're not gonna bother reading every extra info the requester adds in. Wasn't the refund system abused to hell when the refund thing first came into steam few months ago?

all things get abused in someway. some people were refunding games from 2014 somehow. anyway best way to see if you can get refund is contacting support which can take ages. if not just keep playing game and see if you like it.

Yeah, people really wanted to get rid of the games they never played, then again, theres a lot of people who buys games on steam, but never plays them, only buys them for the sake of expanding their library.

#12

AbyssalZombie Dec 30, 2015 @ 7:23am

Originally posted by YellowMan0092:
Originally posted by Abyssal Zombie:

all things get abused in someway. some people were refunding games from 2014 somehow. anyway best way to see if you can get refund is contacting support which can take ages. if not just keep playing game and see if you like it.

Yeah, people really wanted to get rid of the games they never played, then again, theres a lot of people who buys games on steam, but never plays them, only buys them for the sake of expanding their library.

-looks left and right- I do that. Why I am at 2906 games =).

#13

Salty Sis' 4U Mar 5, 2017 @ 7:29pm

I gave Elite Dangerous 4 hours total thus far, if only to TRY to master the controls and such. Most times was spent in the tutorials, fudging and refudging, as well as reading tutorials players had made online. I had the game open during this, but...

Well, if I don't get a refund, I'mma be right pissed.

#14