desinity Aug 3, 2024 @ 7:28pm
Low trust factor for years without improvement
I have low trust factor on my main account for 3 years, and its stuck like that
I already wrote many mails to valve about trust factor feedback, also i wrote to employers via valvesoftware.com/en/people
After 3 years, nothing changed, even on my 2nd account, trust factor is shared from my main (low) for no reason (id/theshine-)
whenever i try to contact steam support, they automatically replays me - contact valve thru this mail about feedback and read this - how trust factor works, and they close my ticket like that
I tried adding valve employers on steam to ask about it, none of them accepted my friend request.

How can i say that i have low trust factor?
- searching for match for 10+ minutes
- always rage cheaters in enemy team, and new accounts
- up to 5 people in looking to play section
- when i start all maps, its says 2500~ people searching for match (for my good trusted friends the number is up to 16k+)

i'm not toxic, cheater, i have discord, steam and browser just on pc, never had any cheats for any game installed.
any tips? Rn i'm on faceit and i have fun, but i also want to continue playing maps i like (like office) and getting xp from matches to boost my medals.
Last edited by desinity; Aug 3, 2024 @ 7:37pm
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Showing 1-7 of 7 comments
Elucidator Aug 3, 2024 @ 7:58pm 
I have never played Counterstrike before, so I am just reading about it.
https://blog.counter-strike.net/index.php/the-trust-factor/

According to this, your trust factor is based on 'how you play' and 'what they think will bring you a good experience'.

So in my guess, they use the score to find people you may have fun with and... if most of the time you decide to keep playing with what you describe as "rage cheaters", it may affect your score as such.

To explain: what I think after reading this, is that the system perhaps thinks you like those kinds of people, and so it put your score close to them so that the match making system provides you with more of those.

It looks to me like Trust Factor is a value that is used kinda similarly like personalized search results on a search engine like google for example.

So my advise would be to simply quit the lobby immediately when you see that behavior. Show the system you don't like it.
How I understand it, it should at some point adjust when you do that.

Secondly I recommend just not copying or engaging with "rage" behavior. I don't know how easily upset you are, but.. either just ignore it or let them know, but not in a similar way. For example: "Look, I'm just trying to play a game."

It doesn't look like the number is stuck; it seems like its a number that changes with time and new input so.. yeah-


Edit: You can also try other games for a while, perhaps more social games.
It seems the system looks into what you play. When you play games that the system thinks is filled with nice people, then perhaps you get more nice people in your match making system.
Last edited by Elucidator; Aug 3, 2024 @ 8:04pm
desinity Aug 3, 2024 @ 8:04pm 
Originally posted by Elucidator:
I have never played Counterstrike before, so I am just reading about it.
https://blog.counter-strike.net/index.php/the-trust-factor/

According to this, your trust factor is based on 'how you play' and 'what they think will bring you a good experience'.

So in my guess, they use the score to find people you may have fun with and... if most of the time you decide to keep playing with what you describe as "rage cheaters", it may affect your score as such.

To explain: what I think after reading this, is that the system perhaps thinks you like those kinds of people, and so it put your score close to them so that the match making system provides you with more of those.

It looks to me like Trust Factor is a value that is used kinda similarly like personalized search results on a search engine like google for example.

So my advise would be to simply quit the lobby immediately when you see that behavior. Show the system you don't like it.
How I understand it, it should at some point adjust when you do that.

Secondly I recommend just not copying or engaging with "rage" behavior. I don't know how easily upset you are, but.. either just ignore it or let them know, but not in a similar way. For example: "Look, I'm just trying to play a game."

It doesn't look like the number is stuck; it seems like its a number that changes with time and new input so.. yeah-

I play mostly soloq or with good trusted friends and not cheaters/rage hackers (IN MY LOBBY, if i get cheater in team, that's random, but i mostly get normal teammates and cheaters enemy just, never legit enemies).
I just report all cheaters on server for everything, and keep quiet until lose of 0:13 :)
Last edited by desinity; Aug 3, 2024 @ 8:05pm
cSg|mc-Hotsauce Aug 3, 2024 @ 8:05pm 
Last edited by cSg|mc-Hotsauce; Aug 3, 2024 @ 8:06pm
desinity Aug 3, 2024 @ 8:06pm 
Originally posted by cSg|mc-Hotsauce:
tl;dr...

https://help.steampowered.com/en/faqs/view/00EF-D679-C76A-C185#tfpoormatch

:cool_seagull:
I've had this problem for three years and I know that page by heart xD
of course I followed and obeyed those instructions, but it doesn't seem to matter to me, because no matter how much I play, my experience in matches doesn't change

"The more a user plays, the more information the system has and the easier it will be for the system to determine who they should be matched with."


I'm playing for 3 years like that, and not just cs, beside of 3700hours in cs 2, i have many hours in other games like rust, cs 1.6, ark, dbd etc etc (1000+ games on account:)
Last edited by desinity; Aug 3, 2024 @ 8:09pm
Elucidator Aug 3, 2024 @ 9:50pm 
Originally posted by cSg|mc-Hotsauce:
tl;dr...
https://help.steampowered.com/en/faqs/view/00EF-D679-C76A-C185
Apparently it's also based on your activity on the Steam Community.

I guess t hat means I also have a low trust factor.

In your case it might be an opportunity though. Just post. It might raise your score.

Edit: Just a tip. Don't post too often. The more you post, the more likely you get warned or banned for something. It's just natural I guess. Sometimes it's hard to get why.
Last edited by Elucidator; Aug 3, 2024 @ 9:54pm
cSg|mc-Hotsauce Aug 3, 2024 @ 10:47pm 
Being banned on the forums does impact it.

Actively posting is neutral.

:cool_seagull:
no154370 Aug 3, 2024 @ 11:45pm 
Queuing with people in groups of 2 or 3 and your group mates ended up with vac ban or Overwatch ban in cs 2

Will impact trust factor
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Date Posted: Aug 3, 2024 @ 7:28pm
Posts: 7