Game Purchase Refund Limits, AND YOU!

[Saturdays]

"You’ve requested a significant number of refunds recently. If you’re unsure about a product, make sure to check out the customer reviews before purchasing."


Maybe Steam should check with game devs to ensure that they are putting the full description of a game and everything it includes as a requirement to play in the description, or maybe get rid of pre orders all together? I mean unless they support bait and switch tactics that these devs give...

The last game I refunded was EDF 6, that clearly did not specify that the EPIC game store was required to play online until after the game released and people were leaving negative reviews. It's all damage control now, and I understand that you have a limit on game refunds per month/year/whatever. This is not the only title released on this platform that has done this, not even counting games that released in a complete unfinished buggy state.

[Lilim]

Saturdays eredeti hozzászólása:

The last game I refunded was EDF 6, that clearly did not specify that the EPIC game store was required to play online.

Do you mean "EARTH DEFENSE FORCE 6"?

From the Steam store page:

Requires 3rd-Party Account: Epic Online Services (required for online play)

[ReBoot]

Saturdays eredeti hozzászólása:

"You’ve requested a significant number of refunds recently. If you’re unsure about a product, make sure to check out the customer reviews before purchasing."


Maybe Steam should check with game devs to ensure that they are putting the full description of a game and everything it includes as a requirement to play in the description, or maybe get rid of pre orders all together? I mean unless they support bait and switch tactics that these devs give...

The last game I refunded was EDF 6, that clearly did not specify that the EPIC game store was required to play online. It's all damage control now, and I understand that you have a limit on game refunds per month/year/whatever. This is not the only title released on this platform that has done this, not even counting games that released in a complete unfinished buggy state.

... wha? about you simply don't preorder if you're unsure whether you'll actually, genuinely, seriously would want to keep the game?

[Saturdays]

Lilim eredeti hozzászólása:

Saturdays eredeti hozzászólása:

The last game I refunded was EDF 6, that clearly did not specify that the EPIC game store was required to play online.

From the Steam store page:

Requires 3rd-Party Account: Epic Online Services (required for online play)

https://store.steampowered.com/app/2291060/EARTH_DEFENSE_FORCE_6/

Nice try, but this information was added after the game released. Do a little more effort and search the forums next time.

[Saturdays]

ReBoot eredeti hozzászólása:

Saturdays eredeti hozzászólása:

"You’ve requested a significant number of refunds recently. If you’re unsure about a product, make sure to check out the customer reviews before purchasing."


Maybe Steam should check with game devs to ensure that they are putting the full description of a game and everything it includes as a requirement to play in the description, or maybe get rid of pre orders all together? I mean unless they support bait and switch tactics that these devs give...

The last game I refunded was EDF 6, that clearly did not specify that the EPIC game store was required to play online. It's all damage control now, and I understand that you have a limit on game refunds per month/year/whatever. This is not the only title released on this platform that has done this, not even counting games that released in a complete unfinished buggy state.

... wha? about you simply don't preorder if you're unsure whether you'll actually, genuinely, seriously would want to keep the game?

I purchase the games in faith that they will be in a working complete state unless specified on the page and that all information for the game will be listed on the game sales page. If information is changed and added after the fact in bad faith, I refund the game, along side many others, out of principle.

[ReBoot]

Saturdays eredeti hozzászólása:

I purchase the games in faith that they will be in a working complete state unless specified on the page and that all information for the game will be listed on the game sales page. If information is changed and added after the fact in bad faith, I refund the game, along side many others, out of principle.

"Shame me once, shame on you. Shame me twice, shame on me". You don't get this warning for. One. Single. Refund.

Looks like you've ran into this situation a couple times before. You keep buying, you keep refunding, refusing to learn your lesson. That's on you. Solve that problem, stop preordering alltogether, problem solved.

[Saturdays]

ReBoot eredeti hozzászólása:

Saturdays eredeti hozzászólása:

I purchase the games in faith that they will be in a working complete state unless specified on the page and that all information for the game will be listed on the game sales page. If information is changed and added after the fact in bad faith, I refund the game, along side many others, out of principle.

"Shame me once, shame on you. Shame me twice, shame on me". You don't get this warning for. One. Single. Refund.

Looks like you've ran into this situation a couple times before. You keep buying, you keep refunding, refusing to learn your lesson. That's on you. Solve that problem, stop preordering alltogether, problem solved.

I mean, you arent wrong. This is the way forward now I guess.

[ReBoot]

Saturdays eredeti hozzászólása:

ReBoot eredeti hozzászólása:

"Shame me once, shame on you. Shame me twice, shame on me". You don't get this warning for. One. Single. Refund.

Looks like you've ran into this situation a couple times before. You keep buying, you keep refunding, refusing to learn your lesson. That's on you. Solve that problem, stop preordering alltogether, problem solved.

I mean, you arent wrong. This is the way forward now I guess.

... except it's not the way forward "now", it's been like that since day 1 of refunds on Steam. If you're talking about preorders being more of a kick in the teeth than a warm welcome, that's been like that for years. Well over a decade, actually.

Either way, it's not "now" that is the way. It's only now that you've found out.

[Saturdays]

ReBoot eredeti hozzászólása:

Saturdays eredeti hozzászólása:

I mean, you arent wrong. This is the way forward now I guess.

... except it's not the way forward "now", it's been like that since day 1 of refunds on Steam. If you're talking about preorders being more of a kick in the teeth than a warm welcome, that's been like that for years. Well over a decade, actually.

Either way, it's not "now" that is the way. It's only now that you've found out.

It was a figure of speech. I guess that went over your head though.

[ReBoot]

Saturdays eredeti hozzászólása:

ReBoot eredeti hozzászólása:

... except it's not the way forward "now", it's been like that since day 1 of refunds on Steam. If you're talking about preorders being more of a kick in the teeth than a warm welcome, that's been like that for years. Well over a decade, actually.

Either way, it's not "now" that is the way. It's only now that you've found out.

It was a figure of speech. I guess that went over your head though.

... just like the existence of refund limits went over yours, I suppose.

[Saturdays]

ReBoot eredeti hozzászólása:

Saturdays eredeti hozzászólása:

It was a figure of speech. I guess that went over your head though.

... just like the existence of refund limits went over yours, I suppose.

I never said I was not aware of the limits, but nice strawman attempt.

[ReBoot]

Saturdays eredeti hozzászólása:

ReBoot eredeti hozzászólása:

... just like the existence of refund limits went over yours, I suppose.

I never said I was not aware of the limits, but nice strawman attempt.

... well, that escalated quickly.

[Saturdays]

ReBoot eredeti hozzászólása:

Saturdays eredeti hozzászólása:

I never said I was not aware of the limits, but nice strawman attempt.

... well, that escalated quickly.

Not really. Have a great week.

[Lilim]

Saturdays eredeti hozzászólása:

Nice try, but this information was added after the game released. Do a little more effort and search the forums next time.

Maybe you should have mentioned that in your OP (you edited it now ).

I also edited my post to remove the unnecessary store link.


Anyway, you must have refunded a lot of games to get that warning.

The only solution to your problem is to stop preordering and avoid Early Access.

[Spawn of Totoro]

Saturdays eredeti hozzászólása:

"You’ve requested a significant number of refunds recently. If you’re unsure about a product, make sure to check out the customer reviews before purchasing."


Maybe Steam should check with game devs to ensure that they are putting the full description of a game and everything it includes as a requirement to play in the description, or maybe get rid of pre orders all together? I mean unless they support bait and switch tactics that these devs give...

The last game I refunded was EDF 6, that clearly did not specify that the EPIC game store was required to play online until after the game released and people were leaving negative reviews. It's all damage control now, and I understand that you have a limit on game refunds per month/year/whatever. This is not the only title released on this platform that has done this, not even counting games that released in a complete unfinished buggy state.

It takes quite a few refunds to get such a warning. The reason for those refunds has nothing to do with why one received said warning either.

If you are requesting too many refunds, then you need to look at how you research games before hand. It is suggested you read reviews (from more then one place), watch videos of gameplay and ask questions in the game's game hub, before deciding if you want to buy the game or not.

As the message would also have said, "refunds are not to demo games."

I suggest not focusing on the game you received the warning with, as the reason for why you are requesting the refund is not the reason why you got the warning.

[Saturdays]

Lilim eredeti hozzászólása:

Saturdays eredeti hozzászólása:

Nice try, but this information was added after the game released. Do a little more effort and search the forums next time.

Maybe you should have mentioned that in your OP (you edited it now :cupup:).

I also edited my post to remove the unnecessary store link.


Anyway, you must have refunded a lot of games to get that warning.

The only solution to your problem is to stop preordering and avoid Early Access.

You could have also seen all the negative reviews yourself too.