Sending video evidence to steam

[Tameshi00]

hello so i encounted a problem in game and want to send proof to steam for evidence how do i go about doing that?

[Spawn of Totoro]

Depends on what it is. Most things you just report through a user's profile.

Valve doesn't really accept user evidence as it could be faked.

[*P0P$*FR3$H3NM3Y3R*]

First you would need to establish which developer this game was made by. And if it is footage of a bug, you might want to post it on the game forums bug reporting thread (if something like that exists)

[Brian9824]

Yeah what type of "problem", because there is basically no scenario in which you will EVER send Steam "evidence"

[J4MESOX4D]

Originally posted by ( ◉Д◉) 彡:

hello so i encounted a problem in game and want to send proof to steam for evidence how do i go about doing that?

Steam is merely a shop - you should start by visiting the game forum by searching here https://steamcommunity.com/discussions/#games and then create a topic if one doesn't exist already regarding the issue. You can then ask members of the community what to do and how to contact the developer if one isn't already active in the forum.

Game or software-related issues don't go through Support - it's mostly account stuff and other things you can submit a ticket for.

[I>U]

Save your time and your soul, too, OP - Steam Support doesn't care for any forms of "evidence" because they don't have any authority over devs to begin with.

There is a blob of ongoing scams, like Uber trying to pretend to be "a new dev" with their new site registered on the same phone number, like Call to Arms travelling from f2p to p2p for a dozen of times, scoring themselves a legal strike in Germany, and Steam aproving it's new DLC at the same time (that they can't publish now for the said reasons), list goes on.

Personally, I've sent them a ton of video evidence, logs and e-mails from some dev, that screwed sensless transition from OGL to Vulkan and is yet selling their game with "Nvidia 600 series" listed on the store page's minimals. The thing is, that very dev himself "asked for a help" (each and every sale they acknowledge the problem, then lock\delete the threads) from 1000 series owners here, on Steam Discussions. And I have this thread archived.

This game doesn't work on anything older than 1600 series. That's the only boards that warants you no crashes with Vulkan calls. So the only thing that Steam Support was been required to do is to rise the freaking minimals on the store page to 1600 series with the note "It may work on anything starting with 600 series with a various glitching and crashing behaviour. Please, consult for a complete list in discussions" That and only that.

Instead they went on rampage bashing my threads here, on Steam discussions. To the very least, they could have unban me on that dev's subforum (you can check steam spy and compare December's growth with July's one. I don't want to take all the credit, but it was in December when I've started to post screenshots from their Discord, that, by the way, got a fair bit of devs attitude toward Valve themselves). Naturally, I was been banned in February, just before their newest DLC\sale to come, under some dubious circumstances, and the best thing SS could have adviced me was to "work with that dev to clear the suspension".

Support has 0 authority over devs, untill some higher-up would say them "go and clear them". I mean, I even have Nvidia's position on that dev and some other, that sells their game here, on Steam, though I've never got to play that one.

Forget it, OP. If you really want to achieve something - make their bosses notice it. Make use of that video in Reddit or Twitter and hope it will suffice to move up the crowd. That's the only way I see.