Multiple payment providers fail

[D33F]

I've been using PayPal and iDEAL for years now. Today I tried to buy a game with PayPal (which is almost instantly unlike iDEAL) but payment was stuck on pending so I cancelled. Tried again through PayPal same effect, so cancelled again (no money taken from PayPal).

So at that moment I thought maybe a problem with PayPal so I tried iDEAL, but also iDEAL is stuck pending for almost an hour.

Are there problems at Steam side processing payments?

[cSg|mc-Hotsauce]

iDeal transactions have not been working well on Steam the past few days.

PayPal may take a while longer for it to be completed.

[GamingWithSilvertail]

It's really annoying, iDeal is the main method of pay we use.

[D33F]

Originally posted by GamingWithSilvertail:

It's really annoying, iDeal is the main method of pay we use.

Agreed though PayPal almost always worked for me, so it seems Steam is dealing with either a technical processing bug / problem or a high load on their end.

[GamingWithSilvertail]

Originally posted by D33F:

Originally posted by GamingWithSilvertail:

It's really annoying, iDeal is the main method of pay we use.

Agreed though PayPal almost always worked for me, so it seems Steam is dealing with either a technical processing bug / problem or a high load on their end.

High load? Yeah right.

If that involves me not getting my 10 euro wallet on what is an automatic system, I doubt high load is the reason. Normally I deposit just fine. My money is out of my bank account therefore they should have verified it...

So I bought the fallout stuff, and its now not even in my payment history on steam anymore despite me sending a ticket on this payment that is now stated to be 'failed'.

Where is the fail here? The money's not rejected by my bank account and support is useless. Its a workday and thhey refuse to answer a ticket iwthin a reasonable timeframe.

[crunchyfrog]

Originally posted by GamingWithSilvertail:

It's really annoying, iDeal is the main method of pay we use.

Sadly this is somewhat common with third party payment providers. It often happens that there's problems. Over the years we've seen problem swith iDeal, Paysafecard (that was hacked also and went away for several months for some people), and more.

Your best bet is to use another method if you can. Of course if you're using that iDeal account to charge Paypal then it isn't going to solve anything as the same problems going to persist.

If you can a bank-backed debit card or credit is best.

[GamingWithSilvertail]

Originally posted by crunchyfrog:

Originally posted by GamingWithSilvertail:

It's really annoying, iDeal is the main method of pay we use.

Sadly this is somewhat common with third party payment providers. It often happens that there's problems. Over the years we've seen problem swith iDeal, Paysafecard (that was hacked also and went away for several months for some people), and more.

Your best bet is to use another method if you can. Of course if you're using that iDeal account to charge Paypal then it isn't going to solve anything as the same problems going to persist.

If you can a bank-backed debit card or credit is best.

Ideal is NOT a third party payment method. Its first party here. We barely use CC, or debit cards.

Ideal is litterally our primairy method of paying for stuff online, because ideal payments directly go from our bank.

There's also no malfunction with ideal it self. This is purely on valve's side.

Why does my first payment today go through but not my seconth??

[crunchyfrog]

Originally posted by GamingWithSilvertail:

Originally posted by crunchyfrog:

Sadly this is somewhat common with third party payment providers. It often happens that there's problems. Over the years we've seen problem swith iDeal, Paysafecard (that was hacked also and went away for several months for some people), and more.

Your best bet is to use another method if you can. Of course if you're using that iDeal account to charge Paypal then it isn't going to solve anything as the same problems going to persist.

If you can a bank-backed debit card or credit is best.

Ideal is NOT a third party payment method. Its first party here. We barely use CC, or debit cards.

Ideal is litterally our primairy method of paying for stuff online, because ideal payments directly go from our bank.

There's also no malfunction with ideal it self. This is purely on valve's side.

Why does my first payment today go through but not my seconth??

So iDeal is a bank?

Or does it route through other payment services? I understood it was a company that provides payments but has to use other banks payment structures.

If that's the case, it IS thord party.

Again, whether there's problem on Valve 's side or not is moot. I was pointing out that if you're using Ideal to charge Paypal that ain't likely to work if there's some problem there.


EDIT:

Never mind, I'm wrong and I apologise. I realise that ideal is actually a consortium of banks. Someone had been telling me porkies.

In any case, the rest of the stuff still applies.

[GamingWithSilvertail]

Originally posted by crunchyfrog:

Originally posted by GamingWithSilvertail:

Ideal is NOT a third party payment method. Its first party here. We barely use CC, or debit cards.

Ideal is litterally our primairy method of paying for stuff online, because ideal payments directly go from our bank.

There's also no malfunction with ideal it self. This is purely on valve's side.

Why does my first payment today go through but not my seconth??

So iDeal is a bank?

Or does it route through other payment services? I understood it was a company that provides payments but has to use other banks payment structures.

If that's the case, it IS thord party.

Again, whether there's problem on Valve 's side or not is moot. I was pointing out that if you're using Ideal to charge Paypal that ain't likely to work if there's some problem there.


EDIT:

Never mind, I'm wrong and I apologise. I realise that ideal is actually a consortium of banks. Someone had been telling me porkies.

In any case, the rest of the stuff still applies.

Ideal is litterally a direct wire transfer between my bank and valve's banks and its a direct transfer because theyr dutch bank is Rabobank, while mine is ABN Amro.

It's not a company...

I dont route payments through third party's such as paypal. I litterally send them two screens of my bank (Including the payment description) on one of those purchases (the one which matters which failed according to them).

[crunchyfrog]

Originally posted by GamingWithSilvertail:

Originally posted by crunchyfrog:

So iDeal is a bank?

Or does it route through other payment services? I understood it was a company that provides payments but has to use other banks payment structures.

If that's the case, it IS thord party.

Again, whether there's problem on Valve 's side or not is moot. I was pointing out that if you're using Ideal to charge Paypal that ain't likely to work if there's some problem there.


EDIT:

Never mind, I'm wrong and I apologise. I realise that ideal is actually a consortium of banks. Someone had been telling me porkies.

In any case, the rest of the stuff still applies.

Ideal is litterally a direct wire transfer between my bank and valve's banks and its a direct transfer because theyr dutch bank is Rabobank, while mine is ABN Amro.

It's not a company...

I dont route payments through third party's such as paypal. I litterally send them two screens of my bank (Including the payment description) on one of those purchases (the one which matters which failed according to them).

Sorry then I still don't know what to tell you.

You said you tried Paypal. If you did, then you must go through them. All I'm saying is that if you did with the Ideal system then that might be the problem - nothing more.

All you can do is wait seemingly.

[GamingWithSilvertail]

Originally posted by crunchyfrog:

Originally posted by GamingWithSilvertail:

Ideal is litterally a direct wire transfer between my bank and valve's banks and its a direct transfer because theyr dutch bank is Rabobank, while mine is ABN Amro.

It's not a company...

I dont route payments through third party's such as paypal. I litterally send them two screens of my bank (Including the payment description) on one of those purchases (the one which matters which failed according to them).

Sorry then I still don't know what to tell you.

You said you tried Paypal. If you did, then you must go through them. All I'm saying is that if you did with the Ideal system then that might be the problem - nothing more.

All you can do is wait seemingly.

I never said I tried paypal. I refuse to use paypal due to theyr policies.

[crunchyfrog]

Originally posted by GamingWithSilvertail:

Originally posted by crunchyfrog:

Sorry then I still don't know what to tell you.

You said you tried Paypal. If you did, then you must go through them. All I'm saying is that if you did with the Ideal system then that might be the problem - nothing more.

All you can do is wait seemingly.

I never said I tried paypal. I refuse to use paypal due to theyr policies.

From your OP, third sentence:

"Tried again through PayPal same effect, so cancelled again (no money taken from PayPal)."

[GamingWithSilvertail]

Originally posted by crunchyfrog:

Originally posted by GamingWithSilvertail:

I never said I tried paypal. I refuse to use paypal due to theyr policies.

From your OP, third sentence:

"Tried again through PayPal same effect, so cancelled again (no money taken from PayPal)."

I am not OP?

[crunchyfrog]

Originally posted by GamingWithSilvertail:

Originally posted by crunchyfrog:

From your OP, third sentence:

"Tried again through PayPal same effect, so cancelled again (no money taken from PayPal)."

I am not OP?

Oh god, I'm sorry.

I'm having a really hard time trying to track messages and responses as Steam is screwed for me, so I was distracted and thought you were.

[no154370]

iDEAL is not a bank at all.

it is a "product" that is used to make online transactions.

this screenshot i took

https://imgur.com/a/y0uBOiO

is concrete evidence.

-------------------------------------------

iDEAL is an online payment method similar to paypal for all the netherlands banks to use.

"It is an online payment method that enables consumers to pay online through their own bank."

"The system was conceived by the Dutch banks ABN Amro, ING Bank, Postbank N.V. and Rabobank, to develop a single system for online payments that could be used by all banks. The payment platform was opened to consumers in 2005. "

in other words, iDEAL is just a payment platform that is used by the netherlands banks until 2023

then iDEAL was bought over by European Payments Initiative from 2023 till now.

-----------------------------------------

EPI announced this for iDEAL

1) European Payments Initiative (EPI) has announced that the commercial name iDEAL will be changed to Wero. Wero is scheduled to launch in France, Germany and Belgium in mid-2024, followed by the Netherlands. The rest of Europe will follow in subsequent years.

https://en.wikipedia.org/wiki/European_Payments_Initiative

https://en.wikipedia.org/wiki/IDEAL

-----------------------------------------

under EPI, iDEAL will be classified as Bank from mid 2024 onward.

[GamingWithSilvertail]

Ugh, Still no ticket respond overnight...