How to request for Steam to de-register a product key

[Quincannon]

So I was dumb and forgot to save my two-factor authentication info for Black Desert Online including the emergency codes. Since I didn't get very far, I just want to re-buy it but I don't want to have to create a new Steam account for that. Where can I go to request Steam Support to cancel my product key?

[Mr. Smiles]

You can't simply make new BDO account?

Valve isn't going to remove the keys...

[Quincannon]

Originally posted by Mr. Smiles:

You can't simply make new BDO account?

Valve isn't going to remove the keys...

The BDO account is linked to my steam account because I purchased the game through steam. I don't really want to play off site of steam because my steam friends play through their steam accounts. The BDO account details are locked behind the TFA code that I can't access.

[Satoru]

Steam will not do that. Its linked to your steam account on the BDO side. Steam hjas no way to 'unlink' this because from their perspective there is no 'link'

[Spawn of Totoro]

Originally posted by Quincannon:

Originally posted by Mr. Smiles:

You can't simply make new BDO account?

Valve isn't going to remove the keys...

The BDO account is linked to my steam account because I purchased the game through steam. I don't really want to play off site of steam because my steam friends play through their steam accounts. The BDO account details are locked behind the TFA code that I can't access.

Contact the developers of BDO. They are the only ones who can assist with removing the TFA and regaining access.

Best you can do on Steam is create another Steam account and re-buy the game on it.

[nullable]

Originally posted by Quincannon:

So I was dumb and forgot to save my two-factor authentication info for Black Desert Online including the emergency codes. Since I didn't get very far, I just want to re-buy it but I don't want to have to create a new Steam account for that. Where can I go to request Steam Support to cancel my product key?

One of the problems against you is this. You mismanaged your account. You request they remove the key (a rash decision), and they do it. Then next week you recover the account, "I want to re-add this key", and if you also added another key and now you want to play musical chairs with keys. No. Just no.

I mean there's other arguments against too. Valve isn't going to want account hijackers to mangle accounts with those requests. And arguably since you can't login to the BDO account at the moment it raises questions about whether you'd be authorized to make changes.

There's just lots of issues with off the wall requests. And most systems aren't going to accommodate you like that.

Try to recover the BDO account, and manage it better in the future.

[VaLiuM]

Contact support of the game: https://support.pearlabyss.com/account/en-US