Card declined, But my Bank account chows i was charged twice

[Tonysmyth20]

Hello, I recently Tried to but Fallout: New Vegas, but when i went to submit the purchase, Steam said my card was declined. Yet My bank account shows i was charged Twice for it but i have no game in my library. What can i do? should i try purchasing again????

[TirithRR]

https://support.steampowered.com/kb_article.php?ref=8360-wejc-2625

Why was I charged twice for my purchase or charged for a purchase that says it failed?

In both of these cases, when a purchase fails one of the banking fraud checks, your bank may place a hold on the funds for up to 5 business days. These funds will not be collected by Valve. Please contact your bank to see if they will release the held funds.

If you still see a pending charge after 5 business days, please contact Steam Support so that we can investigate and help resolve the issue with your bank.

That handles the double charge/failed charge.

As for the reason it failed, make sure your billing information is 100% correct. Attemping over and over and failing may cause problems with your bank and credit card.

[Tonysmyth20]

My banking info is 100% because 5 minutes prior to trying to buy Fallout, I bought Prototype 1 and 2. I know i have the funds for the game... so i cant understand why it didnt go through. 1 transaction was just refunded to me randomly, But it still shows i was chagred a second time. Will i be able to download the game at any point or do i have to repurchse it??

[TirithRR]

Go to https://store.steampowered.com/account/
Click on the Store Transactions tab.
If it's listed as failed or pending there, you won't be able to download it.
If a transaction is Failed, the money will be returned to the card in a few days (per that article posted earlier).
If a transaction is Pending, it may eventually go through, but will most likely fail. I think there is usually a Cancel option on a pending transaction. That money may also be "held" on your card and will eventually be returned to your card as well.

If it's not a successful purchase, you will have to try purchasing again.

[Tonysmyth20]

If by some cahnce it goes through, Will i get to download the game? if not, how can i go about getting my money back?

[TirithRR]

If it goes through, (the pending charge, that is) you get your game.
If it fails, you won't get your game, but you will get your money back automatically (as was said, twice before).

If you look on the account page under the Store Transactions tab, it will tell you if it has Failed or not. Once Failed, a transaction will remain Failed, it will not go through.

[Tonysmyth20]

ok then. thank you very much. I apologize for the 500 million questions. I am just neverous as this has happened before With Uplay. Thank you

[CozyBear]

Seems alot of people are bring charged twice not feeling so great about this site . I was charged twise as well and never got the game plus it said my credit card was not approved , so then why was I charged twice if they said it was not approved ?? Why is there no number to call for help ?? I will never buy anything on here again !! I want my money back !

[Spawn of Totoro]

Originally posted by Sanity_1:

Seems alot of people are bring charged twice not feeling so great about this site . I was charged twise as well and never got the game plus it said my credit card was not approved , so then why was I charged twice if they said it was not approved ?? Why is there no number to call for help ?? I will never buy anything on here again !! I want my money back !

Try reading what was said before.

Originally posted by TirithRR:

That money may also be "held" on your card and will eventually be returned to your card as well.

A hold is place by the bank in anticipation of a charge. As a charge didn't happen, the hold will drop off in 3-5 business days, depending on the bank's polices.

This isn't exclusive to Steam. Every retailer can have this issue, both physical and digital.