Deceitful product, cant play eve online

[viktormarkin]

I bought 7 days omega time from steam. And quickly i realized its impossible to add this time to my old eve online account.

I opened submission on steam support website. I dont think they will answer, because reaching that page alone is a big challenge.

Now that Steam is not going to give my money back, as a returning player i am loosing my will to play eve online. Its sad.

[Crazy Tiger]

You have put in a refund request? Have you made any recent changes to the account (like password change or so), cause that will add 3 days to the process.

Keep in mind that there is a global pandemic and that response times *will* be longer because of that.

[viktormarkin]

Yes i put a refund request. I guess it will take time to process as you ve said.

But its so lame that steam created a new account against my will and put that product into that account. I didnt even created it, and its not a starter pack. Its obvious that i need it on my existing account.

Now i have to wait. :(( not fair

[Crazy Tiger]

Originally posted by viktormarkin:

Yes i put a refund request. I guess it will take time to process as you ve said.

But its so lame that steam created a new account against my will and put that product into that account. I didnt even created it, and its not a starter pack. Its obvious that i need it on my existing account.

Now i have to wait. :(( not fair

Your old account, is that one through Steam? Cause it lists on the store page that Omega does not work with non-Steam created accounts.

https://steamcommunity.com/sharedfiles/filedetails/?id=2065343132

[Jack Schitt]

Originally posted by Crazy Tiger:

Originally posted by viktormarkin:

Yes i put a refund request. I guess it will take time to process as you ve said.

But its so lame that steam created a new account against my will and put that product into that account. I didnt even created it, and its not a starter pack. Its obvious that i need it on my existing account.

Now i have to wait. :(( not fair

Your old account, is that one through Steam? Cause it lists on the store page that Omega does not work with non-Steam created accounts.

https://steamcommunity.com/sharedfiles/filedetails/?id=2065343132

I agree. Something doesn't sound right here. If "the old account" is and was the stand alone version of the game (not purchased and installed through Steam) the Steam installation of the game treats it as a new account and they can't be linked or merged. Eve's developers did that, Steam had nothing to do with it Valve has no control over how other developers design their game.

Steam will approve the refund if you've asked for one. You may have to let them know that you want the refund to go back in to your bank account, not in your Steam Wallet.

[viktormarkin]

Jack and Tiger you guys are right.

I ve just seen it somewhere at bottom.
Still its not logical (starter packs are already there) , and seems like a trap. I m sure im not the only one made that mistake.
I hope i get my money back.

I will never pay something in steam again, so i wanted my credit card to be refunded.

[Jack Schitt]

If you played the game less than 2 hours through Steam after you made the purchase the automatic refund feature will grant the refund. If you played more than 2 hours you'll have to go through the help system to get to a point where you can write a message and submit a support ticket asking for a refund. Valve staff are really reasonable. They usually approve a refund through a support ticket if the automatic refund feature declines it.

I haven't played Eve in a very long time. It's a great game but the subscription stuff chased me away from it. Is there a benefit to playing it through Steam? With all the money and time Eve players invest in to that game it's probable best to stick to one version or the other since an account can't be linked or merged.

It's not deceitful or Steam's fault YOU didn't read all the details before you made the purchase...

[viktormarkin]

Originally posted by Jack Schitt:

It's not deceitful or Steam's fault YOU didn't read all the details before you made the purchase...

I never read details / instructions for anything, its a principle i adopt.
I cant help it. :(

[Crazy Tiger]

Personally I would advise you to change that principle.

[viktormarkin]

Its fun this way. :)

Still, i believe they could have explain it better. Plus there is starter packs. Its no point to put an item like that on the market. Since its common thing to come across discount offers from valve. I believe there were other players made same mistake as i did.

[Jack Schitt]

Originally posted by Crazy Tiger:

Personally I would advise you to change that principle.

LMFAO! Yeah! I agree.

Originally posted by viktormarkin:

Its fun this way. :)

Still, i believe they could have explain it better. Plus there is starter packs. Its no point to put an item like that on the market. Since its common thing to come across discount offers from valve. I believe there were other players made same mistake as i did.

They did explain it. You didn't read it. LOL
If you read the text you wouldn't be in this situation.
True. A lot of people don't read those things. And there's sometimes negative results caused by their laziness that nobody can do anything about.

It doesn't take long to read text. You just did it now.

[viktormarkin]

yea i ve said "better"
you should read the post before you answer it.
Seems like we both lazy.

[crunchyfrog]

Originally posted by viktormarkin:

Its fun this way. :)

Still, i believe they could have explain it better. Plus there is starter packs. Its no point to put an item like that on the market. Since its common thing to come across discount offers from valve. I believe there were other players made same mistake as i did.

How can you possibly know if it's explained AT ALL if you don't read stuff you agree to?

You see the logical fallacy there?

I echo what others have said - change your ways as you'll keep making daft errors like this. If you don't understand stuff - ASK. But it sounds like you're just trying to fool yourself that you don't read it because "it's a policy". It's OK to say "yes, I tried but I don't know what it means".

[Jack Schitt]

It's right there at the top of the page in bold, glowing, bright blue, text on the store page for it.
It's nobody's fault but your own that you didn't read text that was right there in front of you.

Accept this experience as a lesson; read the text. It's there because it's important information.

[viktormarkin]

Nope man.
I think you should start not to read instructions either.
Its more fun this way.