Can't make a purchase!

[sisil.kabir]

I've been trying to purchase a game bundle on Steam, but each time I get to the payment screen and enter in my card details, it gives me an error with no specifics and tells me to try again at a later time. No matter how many times I try, it just doesn't work!

Finally, I found this little tidbit which says all new members of Steam must first spend about $5 before getting full access to features typically locked for newbies. Okay, fine, but I just want to buy a game bundle! Should not the purchase be my way in?

Anyway, I found out I have "spent" $2.79 on something, but I can't seem to find out what. Also, I'm trying to add funds to my Steam wallet, so I could make the purchase THAT way, but even THAT didn't work, simply throwing up the error message with no other infomration.

There appears to be NO WAY I can reach out to Steam to ask WHY this is happening, no email address, no Live Chat service, nothing. So I'm trying here, in the hopes to get an answer to this questions from someone soon.

Thanks!

[Carlos100]

You need to add money from your funding source to make up the $5
GIFT cards etc dont count

Then your account will unrestricted

[Lilim]

Oprindeligt skrevet af sisil.kabir:

There appears to be NO WAY I can reach out to Steam to ask WHY this is happening, no email address, no Live Chat service, nothing.

How do I contact Steam Support?

Visit https://help.steampowered.com for help with your issue.

Select the most relevant option on the page and the Help site will guide you to self-solve the issue or send a help request to the Steam Support team.

[rawWwRrr]

Oprindeligt skrevet af sisil.kabir:

Finally, I found this little tidbit which says all new members of Steam must first spend about $5 before getting full access to features typically locked for newbies. Okay, fine, but I just want to buy a game bundle! Should not the purchase be my way in?

The $5 requirement is to unlock community features and buying a game fulfills that. So you are not required to spend $5 just to be allowed to spend money on the store.

[sisil.kabir]

Oprindeligt skrevet af Carlos100:

You need to add money from your funding source to make up the $5
GIFT cards etc dont count

Then your account will unrestricted

I thought I mentioned that I DID try adding funds to make up the $5, but even that didn't work and I was shown the same error, no explanation given and simply told to try again later. Apparently, I can't make purchases on Steam and I can't even fill in credit in my Steam Wallet.

There's nothing wrong with my MasterCard, if you're wondering. The card is heavily used to pay for my subscriptions each month.

[sisil.kabir]

Oprindeligt skrevet af Lilim:

Oprindeligt skrevet af sisil.kabir:

There appears to be NO WAY I can reach out to Steam to ask WHY this is happening, no email address, no Live Chat service, nothing.

How do I contact Steam Support?

Visit https://help.steampowered.com for help with your issue.

Select the most relevant option on the page and the Help site will guide you to self-solve the issue or send a help request to the Steam Support team.

Clickiing on that link just takes me to self solving, which doesn't help my problem, since I can't self-solve it, seeing that my purchases are not going through!

[sisil.kabir]

Oprindeligt skrevet af rawWwRrr:

Oprindeligt skrevet af sisil.kabir:

Finally, I found this little tidbit which says all new members of Steam must first spend about $5 before getting full access to features typically locked for newbies. Okay, fine, but I just want to buy a game bundle! Should not the purchase be my way in?

The $5 requirement is to unlock community features and buying a game fulfills that. So you are not required to spend $5 just to be allowed to spend money on the store.

Yes, that's what I figured as well! But yet, I can't make the purchase! That's why I'm looking for a way to get to Steam's Help and ask THEM what's the damn problem with my payment!

[RPG Gamer Man]

Oprindeligt skrevet af sisil.kabir:

Oprindeligt skrevet af rawWwRrr:

The $5 requirement is to unlock community features and buying a game fulfills that. So you are not required to spend $5 just to be allowed to spend money on the store.

Yes, that's what I figured as well! But yet, I can't make the purchase! That's why I'm looking for a way to get to Steam's Help and ask THEM what's the damn problem with my payment!

Could also be something with your card. I noticed that credit card companies are getting very security stuff on weird purchases. You might want to speak to them also. It is probably what steam support will probably request you do.. Try cutting out the middle man first and call your credit card company first and ask them.

You could also try one of those credit or debit cards you fill money up with, like a gift credit card and see if that works. They sell them everywhere, so you can find one easily.

[sisil.kabir]

Oprindeligt skrevet af RPG Gamer Man:

Oprindeligt skrevet af sisil.kabir:

Yes, that's what I figured as well! But yet, I can't make the purchase! That's why I'm looking for a way to get to Steam's Help and ask THEM what's the damn problem with my payment!

Could also be something with your card. I noticed that credit card companies are getting very security stuff on weird purchases. You might want to speak to them also. It is probably what steam support will probably request you do.. Try cutting out the middle man first and call your credit card company first and ask them.

You could also try one of those credit or debit cards you fill money up with, like a gift credit card and see if that works. They sell them everywhere, so you can find one easily.

Yes, that's what I'm afraid of. I did call my credit card company, though, because I was curious about it. What they said is that a purchase had to be made, then declined, for them to understand what the problem was. But here, the purchase itself wasn't happening (read, Steam wasn't accepting my purchase), so they said to check with Steam.
Which I can't do, because apparently, there isn't any easy way to reach out to Steam for this. Agh!!

[BottleCap]

Something similar happened to me with my credit card a couple of years ago and not only with steam but with every other service i tried to make a purchase (YT, Spotify, etc), but it was an issue with the bank and after asking a lot they gave me a new credit card, you should give them a call again and as a last resource get a new credit card.

[RPG Gamer Man]

Oprindeligt skrevet af sisil.kabir:

Oprindeligt skrevet af RPG Gamer Man:

Could also be something with your card. I noticed that credit card companies are getting very security stuff on weird purchases. You might want to speak to them also. It is probably what steam support will probably request you do.. Try cutting out the middle man first and call your credit card company first and ask them.

You could also try one of those credit or debit cards you fill money up with, like a gift credit card and see if that works. They sell them everywhere, so you can find one easily.

Yes, that's what I'm afraid of. I did call my credit card company, though, because I was curious about it. What they said is that a purchase had to be made, then declined, for them to understand what the problem was. But here, the purchase itself wasn't happening (read, Steam wasn't accepting my purchase), so they said to check with Steam.
Which I can't do, because apparently, there isn't any easy way to reach out to Steam for this. Agh!!

I would not do a refund right after buying a game. That is called a chargeback. Some bad people do that to try to get money from steam, but steam tends to ban the account that people do that on. So i would not do that. I suggest doing what BottleCap said and request a new card.

[sisil.kabir]

Oprindeligt skrevet af RPG Gamer Man:

Oprindeligt skrevet af sisil.kabir:

Yes, that's what I'm afraid of. I did call my credit card company, though, because I was curious about it. What they said is that a purchase had to be made, then declined, for them to understand what the problem was. But here, the purchase itself wasn't happening (read, Steam wasn't accepting my purchase), so they said to check with Steam.
Which I can't do, because apparently, there isn't any easy way to reach out to Steam for this. Agh!!

I would not do a refund right after buying a game. That is called a chargeback. Some bad people do that to try to get money from steam, but steam tends to ban the account that people do that on. So i would not do that. I suggest doing what BottleCap said and request a new card.

I would be asking for a refund, in a purchase had gone through. But in this case, no purchase went through at all. I don't think that is the issue.

Neither do I think it's the issue with the Bank. I'm beginning to realize something that the issue could be my country of residence.

I live in Bangladesh, a country that has yet to make much progress in terms of online transactions using international credit cards, unlike our neighboring countries that are online transation behemoths. I have an international credit card issued to me by a Bank in the United States. Typically, this card is good for any and all purchases online; I've been using it to pay my Netflix and Amazon Prime subscriptions each month for the past 2 years now. Also been using it to make Google Play Store purchases, among others, such as online gift shops in the United Arab Emirates, to pay for gifts I send to family living there.

However, some stores (and I'm guessing Steam is one of them) will not process payments that have two differring locations for card issuer as well as account holder. In this case, account holder lives in Bangladesh, but card issues originates in United States. I don't know why this is true, but apparently, this just might be the very reason why my purchases on Steam are getting denied.

I just was able to send a support ticket to Steam, to fix my Steam Store country of preference to United States, highlighting my issue. I hope they respond favorably.

[RPG Gamer Man]

Oprindeligt skrevet af sisil.kabir:

Oprindeligt skrevet af RPG Gamer Man:

I would not do a refund right after buying a game. That is called a chargeback. Some bad people do that to try to get money from steam, but steam tends to ban the account that people do that on. So i would not do that. I suggest doing what BottleCap said and request a new card.

I would be asking for a refund, in a purchase had gone through. But in this case, no purchase went through at all. I don't think that is the issue.

Neither do I think it's the issue with the Bank. I'm beginning to realize something that the issue could be my country of residence.

I live in Bangladesh, a country that has yet to make much progress in terms of online transactions using international credit cards, unlike our neighboring countries that are online transation behemoths. I have an international credit card issued to me by a Bank in the United States. Typically, this card is good for any and all purchases online; I've been using it to pay my Netflix and Amazon Prime subscriptions each month for the past 2 years now. Also been using it to make Google Play Store purchases, among others, such as online gift shops in the United Arab Emirates, to pay for gifts I send to family living there.

However, some stores (and I'm guessing Steam is one of them) will not process payments that have two differring locations for card issuer as well as account holder. In this case, account holder lives in Bangladesh, but card issues originates in United States. I don't know why this is true, but apparently, this just might be the very reason why my purchases on Steam are getting denied.

I just was able to send a support ticket to Steam, to fix my Steam Store country of preference to United States, highlighting my issue. I hope they respond favorably.

Try to be patient with their support and respect them. It may take some time. Hopefully they can resolve your issue. They always helped me in the past when i had issues. I wish you good luck in fixing your issue. Sorry you had to deal with stuff like this.

[Lilim]

Oprindeligt skrevet af sisil.kabir:

Clickiing on that link just takes me to self solving, which doesn't help my problem, since I can't self-solve it, seeing that my purchases are not going through!

"Select the most relevant option on the page and the Help site will guide you to self-solve the issue or send a help request to the Steam Support team."

Oprindeligt skrevet af sisil.kabir:

Also, I'm trying to add funds to my Steam wallet, so I could make the purchase THAT way, but even THAT didn't work, simply throwing up the error message with no other infomration.

Support > Purchases > I can not complete my purchase on the Steam store > Steam Wallet funds

It gives you a place to open a support ticket. Describe your problem in detail.


Edit: I just noticed you already sent a ticket.