Steam Store keeps crashing and restarting the app *only Steam Store*

[LuluKat]

Every time I try and scroll or search through the store, my steam crashes. I get less than 30 seconds into the store and my screen (minus the borders of the app and my task bar) turns grey-black two or three times then crashes and takes a few minutes to restart.

My store was completely fine yesterday, then I decided to look at the deals and specials last night which is when I would guess the crashing started. No other areas of steam is affected or causes and crashing or restarts the app, only the store. As well as that, its only the store on my PC.

My laptop and steam are both updated, I've cleared the cache, logged out and back into as well as restarted steam, and restarted my laptop.
(My laptop is a Lenovo, operating on Windows 10)

I'm not very knowledgeable about tech and my laptop is basically only used for watching stuff, playing games when I want, and and the occasional writing or Microsoft office/Google services use etc..

Can anyone tell me why this may be happening or how I can fix it because its driving me insane!

*edit*
Fixes I have done so far that haven't worked:
- Made sure the steam app and my laptop are up to date
- Restarted my laptop
-Deleted/cleared download cache from the steam settings and then deleted html/http cache while the app was closed and not running
-Run as administrator
-Reinstalled the app
-Repaired the app

-

Thank you to everyone who is helping and giving suggestions and fixes! I'm hoping to take time this weekend to look through and try them:)

[fyzorr]

Opprinnelig skrevet av bidulless:

Opprinnelig skrevet av fyzorr:

No Im on windows.

hello
ok thanks and are you using nvidia or amd ? if nvidia, are you using the last ready drivers 551.76 ?

nvidia and yes drivers are up to date

[bidulless]

Opprinnelig skrevet av fyzorr:

Opprinnelig skrevet av bidulless:

hello
ok thanks and are you using nvidia or amd ? if nvidia, are you using the last ready drivers 551.76 ?

nvidia and yes drivers are up to date

hello

Thx for feedback again so there is may be a link between this kind of problem and the last nvidia ready drivers and the gpu accelerated feature under steam.

[eepy]

I'm so glad I'm not the only one having this issue LOL. I'm going to go into my PC later and see if my drivers are up to date and stuff

[_\Penedos/_]

Opprinnelig skrevet av fyzorr:

Opprinnelig skrevet av bidulless:

hello
ok thanks and are you using nvidia or amd ? if nvidia, are you using the last ready drivers 551.76 ?

nvidia and yes drivers are up to date

Thanks, was having this problem for like 2/3 weeks, and this fixed

[crunchyfrog]

Opprinnelig skrevet av fyzorr:

I've been having this same issue for the last 2 weeks. Deleting reinstalling steam doesn't work, clearing the cache doesn't work, updating drivers doesn't work. As of 3/15/2024 my steam store cannot handle certain embedded images, files, or any special pop ups that appear while scrolling the steam store. It causes my steam to crash, and often causes my discord and pc to quick reboot. As of today the steam store is now in a infinite crash loop as the header of the steam page is a gif. This causes steam to crash everything I'm doing instantly and restarts steam so it instantly opens the steam store which crashes everything again.

Have you tried what I pointed out above?

To start Windows in safe mode with networking then ONLY opening the store to see if it works?

[fyzorr]

Opprinnelig skrevet av crunchyfrog:

Opprinnelig skrevet av fyzorr:

I've been having this same issue for the last 2 weeks. Deleting reinstalling steam doesn't work, clearing the cache doesn't work, updating drivers doesn't work. As of 3/15/2024 my steam store cannot handle certain embedded images, files, or any special pop ups that appear while scrolling the steam store. It causes my steam to crash, and often causes my discord and pc to quick reboot. As of today the steam store is now in a infinite crash loop as the header of the steam page is a gif. This causes steam to crash everything I'm doing instantly and restarts steam so it instantly opens the steam store which crashes everything again.

Have you tried what I pointed out above?

To start Windows in safe mode with networking then ONLY opening the store to see if it works?

This was already solved, it was a setting that steam enabled in the last update. Please read through the thread :p

[Pasta Viking]

Ever since the latest Steam client update, I've had this same issue. All the usual tricks to fix this did nothing (not even a full client re-install).

What did eventually end up fixing it for me was going to Settings -> Interface -> uncheck Enable GPU accelerated rendering in web views (requires restart).

[LuluKat]

Opprinnelig skrevet av Pasta Viking:

Ever since the latest Steam client update, I've had this same issue. All the usual tricks to fix this did nothing (not even a full client re-install).

What did eventually end up fixing it for me was going to Settings -> Interface -> uncheck Enable GPU accelerated rendering in web views (requires restart).

I tried a few of the other suggestions in the comments but this is the one that finally seems to have fixed it! Thank you so much!!

[bidulless]

Opprinnelig skrevet av LuluKat:

Opprinnelig skrevet av Pasta Viking:

Ever since the latest Steam client update, I've had this same issue. All the usual tricks to fix this did nothing (not even a full client re-install).

What did eventually end up fixing it for me was going to Settings -> Interface -> uncheck Enable GPU accelerated rendering in web views (requires restart).

I tried a few of the other suggestions in the comments but this is the one that finally seems to have fixed it! Thank you so much!!

hello
good it solved your issue, thx for your feedback

[fyzorr]

Opprinnelig skrevet av LuluKat:

Opprinnelig skrevet av Pasta Viking:

Ever since the latest Steam client update, I've had this same issue. All the usual tricks to fix this did nothing (not even a full client re-install).

What did eventually end up fixing it for me was going to Settings -> Interface -> uncheck Enable GPU accelerated rendering in web views (requires restart).

I tried a few of the other suggestions in the comments but this is the one that finally seems to have fixed it! Thank you so much!!

I literally already said to do this yesterday >.<

[LuluKat]

Opprinnelig skrevet av fyzorr:

Opprinnelig skrevet av LuluKat:

I tried a few of the other suggestions in the comments but this is the one that finally seems to have fixed it! Thank you so much!!

I literally already said to do this yesterday >.<

I know and I saw it:)
I had connection issues, unfortunately, and steam wasn't cooperating with me to scroll back through comments so i couldnt mark yours as the solution. But the comment that I was able to at the time had the same solution and was appearing since it was the latest comment. Thank you though!!

[prezes]

I had the same problem with Steam crashes while exploring the Steam Store. Also, I tried a lot to repair this by reinstalling the app and updating the drivers, but nothing helped.

I unchecked Enable GPU accelerated rendering in web views in settings, and from that moment, after restart I am unable to run the Steam client. When I'm trying to open it, there is a transparent login screen, and I am not able to do anything with it, so I'm not able to even log into Steam. Also, I tried a lot to fix it, but again, nothing helped. Each time I run the Steam client, a transparent window opens.

Has anybody had a similar problem? If yes, how did you solve it?

[BrownDosaGuy]

I tried running it in compatibility mode (Windows 7), fixed the issue for me.

[friendpatine]

I had the same problem where the steam app crashes on store. I untoggled the enable gpu accelerated rendering in web views setting and it fixed the issue for me

[no154370]

kindly state the nvidia geforce graphics card driver name here.

not all nvidia geforce graphics card driver are using "551.76" version at all.

mine is nvidia geforce gt 730, can't even use the "551.76" version at all, thus as a result, i don't have the problem like the rest of your here.