I need help with a refund request

[👁]

I have a disability that causes me physical pain to play Satisfactory with mouse and keyboard.

Early in development the developers said Controller Support would be added.
The only reason I waited to request a refund was because I was told controller support would be added.

The devopers went back on their word, they've since announced that they have no plans to ever add controller support and they've removed what limited controller support the game had at launch.

But because I waited for them to make good on their initial promised support, I'm being denied my refund request because the game has been in my library too long.

I have less than 2 hours in playtime, I feel that under the circumstances I should get a refund.

[Chompman]

You can try placing a manual ticket if you want but it sounds like you have had the game longer then two weeks and that's part of the refund policy.

Also nothing is guaranteed in games like that and even more so if it was during early access as that is a risk you take when you buy those.

[👁]

Originally posted by Chompman:

You can try placing a manual ticket if you want but it sounds like you have had the game longer then two weeks and that's part of the refund policy.

Also nothing is guaranteed in games like that and even more so if it was during early access as that is a risk you take when you buy those.

Sad, I feel Valve should refund it and take it out of the game's sales because they reneged on controller support.

I would have refunded straight away if they hadn't convinced me it would be added later.

I feel stupid for waiting, I should have known better than to trust Early Access devs about anything.

Still Caveat Emptor is a bad policy on things like this, there should be better accountability when devs do this sort of thing.

[Supafly]

This is why you don't buy Early Access games on what they 'May' add in the future. Warnings says 'This Early Access game is not complete and may or may not change further. If you are not excited to play this game in its current state'

You accepted it in the current state that didn't have controller support. Doesn't matter if that was last week or a month ago you purchased it in it's current state that may not change. If you've exceeded the 2 week period by a day or 2 they may refund it but if you more than that it's highly unlikely. In future do NOT buy early access games if you are NOT happy with it's current state. Don't believe/trust what they have planned. The company could go under, taken over or outright change things.

[ReBoot]

Check Steam Input out. You can play games with non-game controller support with game controllers this way.

[👁]

Sadly, when I bought into it there had been gameplay footage that showed controller prompts and the game had "partial controller support"

So I bought in with the full impression that it already had controller support, and held off on requesting a refund because the devs said it was coming.

Then they went back on their word and removed what limited controller support it had at launch. I feel like they should be on the hook for a refund after that. It shouldn't ever be acceptable for a dev to do that.

[ReBoot]

Originally posted by 👁:

Sadly, when I bought into it there had been gameplay footage that showed controller prompts and the game had "partial controller support"

So I bought in with the full impression that it already had controller support, and held off on requesting a refund because the devs said it was coming.

Then they went back on their word and removed what limited controller support it had at launch. I feel like they should be on the hook for a refund after that. It shouldn't ever be acceptable for a dev to do that.

It shouldn't ever be acceptable for a customer to ignore common sense. If a game is explicitly advertised as unfinished, don't put up ANY expectations. At all. None. At. All.

Anyway, use Steam Input.

[TGC> The Games Collector]

Well, they might still give you a refund if you send in a ticket and explain the situation.
It's not like it never happens, it's just not as 100% certain as with the automated refunds.

If you're having trouble playing games without a controller, have you tried anything like https://joytokey.net/en/ ?
Might be a solution for games that have no controller support.

[👁]

Originally posted by ReBoot:

Originally posted by 👁:

Sadly, when I bought into it there had been gameplay footage that showed controller prompts and the game had "partial controller support"

So I bought in with the full impression that it already had controller support, and held off on requesting a refund because the devs said it was coming.

Then they went back on their word and removed what limited controller support it had at launch. I feel like they should be on the hook for a refund after that. It shouldn't ever be acceptable for a dev to do that.

It shouldn't ever be acceptable for a customer to ignore common sense. If a game is explicitly advertised as unfinished, don't put up ANY expectations. At all. None. At. All.

Anyway, use Steam Input.

Yes you're right what an idiot I was for trusting gameplay footage and "partial controller support" to mean actually functioning controller support.

Your abusive gaslighting aside, I really shouldn't have trusted the devs to make good on their word and should have demanded a refund as soon as I saw there was a problem.

[ReBoot]

Originally posted by 👁:

Originally posted by ReBoot:

It shouldn't ever be acceptable for a customer to ignore common sense. If a game is explicitly advertised as unfinished, don't put up ANY expectations. At all. None. At. All.

Anyway, use Steam Input.

Yes you're right what an idiot I was for trusting gameplay footage and "partial controller support" to mean actually functioning controller support.

Your abusive gaslighting aside, I really shouldn't have trusted the devs to make good on their word and should have demanded a refund as soon as I saw there was a problem.

Early Access. EARLY ACCESS! It's not "abusive gaslighting", it's the ♥♥♥♥♥♥♥ reality of what Early Access is.

Take this as a learning experience, treat Early Access as what it is, namely explicitly unfinished & don't spend money on promises. As a matter of fact, the latter is a fantastic life lesson no matter where: DO NOT SPEND MONEY ON PROMISES, like, ever. At all. Never ever.

With all that out of the way, use Steam Input to solve your problem.

[Supafly]

Originally posted by 👁:

Originally posted by ReBoot:

It shouldn't ever be acceptable for a customer to ignore common sense. If a game is explicitly advertised as unfinished, don't put up ANY expectations. At all. None. At. All.

Anyway, use Steam Input.

Yes you're right what an idiot I was for trusting gameplay footage and "partial controller support" to mean actually functioning controller support.

Your abusive gaslighting aside, I really shouldn't have trusted the devs to make good on their word and should have demanded a refund as soon as I saw there was a problem.

No, what you should have done is READ THE WARNING on the store page

Early Access Game
Get instant access and start playing; get involved with this game as it develops.

Note: This Early Access game is not complete and may or may not change further. If you are not excited to play this game in its current state, then you should wait to see if the game progresses further in development.

then comprehend what that means and accept that it may or may NOT change. If you can'[t play it in it's current state do NOT buy it!

[👁]

Originally posted by ReBoot:

Originally posted by 👁:

Yes you're right what an idiot I was for trusting gameplay footage and "partial controller support" to mean actually functioning controller support.

Your abusive gaslighting aside, I really shouldn't have trusted the devs to make good on their word and should have demanded a refund as soon as I saw there was a problem.

Early Access. EARLY ACCESS! It's not "abusive gaslighting", it's the ♥♥♥♥♥♥♥ reality of what Early Access is.

Telling me I lack "basic common sense" for thinking that gameplay footage displaying controller prompts, and the game having "partial controller support", would mean actually functional controller support, is just ridiculous.

And when a dev says that a feature is coming, you can say I should have known better than to trust the dev, but to try to shame me for it is abusive.

Originally posted by ReBoot:

With all that out of the way, use Steam Input to solve your problem.

I'd much rather have a refund than play with Steam Input.

Steam Input isn't as good as true controller support in a lot of ways.

For instance, there are no controller prompts where there should be, all the prompts are in keyboard keys. There's also no context sensitivity on the control stick, because WASD don't have a way to tell how hard you're pressing down or how fast you want to go.

Satisfactory also has a ridiculous and unnecessary number of keys, like there is a separate action key from the normal action key required to activate a terminal, it makes zero sense why the normal action key isn't used instead, it's just stupid key bloat. However, because of that stupid key bloat the Steam Input controls also have issues.

Radial menus and the consolidation of like functions could streamline the controls a lot for a controller, but that can't be done with Steam Input. As it is it requires multiple Shift Functions (or so I'm told), so it's unwieldy and basically requires the player to already be familiar with the keyboard inputs to make sense of it.

[👁]

Originally posted by Supafly:

Originally posted by 👁:

Yes you're right what an idiot I was for trusting gameplay footage and "partial controller support" to mean actually functioning controller support.

Your abusive gaslighting aside, I really shouldn't have trusted the devs to make good on their word and should have demanded a refund as soon as I saw there was a problem.

No, what you should have done is READ THE WARNING on the store page

Early Access Game
Get instant access and start playing; get involved with this game as it develops.

Note: This Early Access game is not complete and may or may not change further. If you are not excited to play this game in its current state, then you should wait to see if the game progresses further in development.

then comprehend what that means and accept that it may or may NOT change. If you can't play it in it's current state do NOT buy it!

Ok I get it I should never trust anything about any early access product.

But it wasn't unreasonable for me to expect controller support, for one I saw gameplay footage with controller prompts before I bought it, that suggested that it already had controller support.

Then it had "partial controller support" when I bought in, it's reasonable to expect that to mean the controller would at least be functional enough to play the game with.

And the devs said controller support was coming, so it wasn't a "lack of common sense" to expect it, they've simply gone back on their word about it.

It is a good lesson to never trust anything about an early access game.

But given the way companies can just completely change games after launch, why should we even trust a game out of early access? Stellaris had a lot of features removed a few months after release for example. Age of Wonders 4 just recently removed the ability to role play with a stack of heroes by adding an xp penalty to stacks with multiple heroes.

Then even for games that have been out a decade or so, Rockstar for example patched out a lot of great music from single player games.

Basically nothing is safe because these companies feel entitled to do whatever they want and we as customers have very limited rights.

[Supafly]

Originally posted by 👁:

Originally posted by Supafly:

No, what you should have done is READ THE WARNING on the store page

Early Access Game
Get instant access and start playing; get involved with this game as it develops.

Note: This Early Access game is not complete and may or may not change further. If you are not excited to play this game in its current state, then you should wait to see if the game progresses further in development.

then comprehend what that means and accept that it may or may NOT change. If you can't play it in it's current state do NOT buy it!

Ok I get it I should never trust anything about any early access product.

But it wasn't unreasonable for me to expect controller support, for one I saw gameplay footage with controller prompts before I bought it, that suggested that it already had controller support.

Then it had "partial controller support" when I bought in, it's reasonable to expect that to mean the controller would at least be functional enough to play the game with.

And the devs said controller support was coming, so it wasn't a "lack of common sense" to expect it, they've simply gone back on their word about it.

It is a good lesson to never trust anything about an early access game.

But given the way companies can just completely change games after launch, why should we even trust a game out of early access? Stellaris had a lot of features removed a few months after release for example. Age of Wonders 4 just recently removed the ability to role play with a stack of heroes by adding an xp penalty to stacks with multiple heroes.

Then even for games that have been out a decade or so, Rockstar for example patched out a lot of great music from single player games.

Basically nothing is safe because these companies feel entitled to do whatever they want and we as customers have very limited rights.

Full controller support not listed to the right on Store page.

Fact warnings says

Originally posted by Supafly:

Note: This Early Access game is not complete and may or may not change further. If you are not excited to play this game in its current state, then you should wait to see if the game progresses further in development.[/b][/quote]

Means either WAIT or take your chances. You took your chance. You could have refunded within 2 weeks after purchase and less than 2 hours played. You didn't, that's your mistake. Valve isn't about to refund something after they've already passed the money along to the Developer.

Learn from your mistake. I did this once, accepted my mistake, didn't try and get things changed because I screwed up, I learnt from it and no I don't even look at Early access games. Hell I don't even pre-order AAA games and I don't even buy them day 1 anymore

[Crazy Tiger]

Originally posted by 👁:

Ok I get it I should never trust anything about any early access product.

Actually, you should learn to understand what it is. One should buy a product for the content that is there, not for whatever future state you hope there will be.

Originally posted by 👁:

But it wasn't unreasonable for me to expect controller support, for one I saw gameplay footage with controller prompts before I bought it, that suggested that it already had controller support.

Then it had "partial controller support" when I bought in, it's reasonable to expect that to mean the controller would at least be functional enough to play the game with.

And the devs said controller support was coming, so it wasn't a "lack of common sense" to expect it, they've simply gone back on their word about it.

Buying a product because of promises and "reasonable made up expectations" is indeed "lack of common sense", bluntly said. As said, buy a game for the content that is there, not for what could or could not be there in the future.

Originally posted by 👁:

Basically nothing is safe because these companies feel entitled to do whatever they want and we as customers have very limited rights.

That's how licensing and laws regarding digital content work. Want that differently? Get the way things work legally changed then.

[👁]

Originally posted by Supafly:

Originally posted by 👁:

Ok I get it I should never trust anything about any early access product.

But it wasn't unreasonable for me to expect controller support, for one I saw gameplay footage with controller prompts before I bought it, that suggested that it already had controller support.

Then it had "partial controller support" when I bought in, it's reasonable to expect that to mean the controller would at least be functional enough to play the game with.

And the devs said controller support was coming, so it wasn't a "lack of common sense" to expect it, they've simply gone back on their word about it.

It is a good lesson to never trust anything about an early access game.

But given the way companies can just completely change games after launch, why should we even trust a game out of early access? Stellaris had a lot of features removed a few months after release for example. Age of Wonders 4 just recently removed the ability to role play with a stack of heroes by adding an xp penalty to stacks with multiple heroes.

Then even for games that have been out a decade or so, Rockstar for example patched out a lot of great music from single player games.

Basically nothing is safe because these companies feel entitled to do whatever they want and we as customers have very limited rights.

Full controller support not listed to the right on Store page.

I never said it was.