HIJACKED ACCOUNT!! PLEASE HELP

[z]

Hi, i made a steam account for my little brother and I gifted him CSGO. He has used it for a little while and he has given his friend his account to play for a while. But the friend changed the email that the steam account was tied to, (WITHOUT COMFIRMING IT ON THE ORIGINAL EMAIL WHICH I THINK IS STUPID,) and has full access to the account and my brother can't do anything about it. Can anyone give me some tips on getting it back?

[The Giving One]

Originally posted by Quan:

He has used it for a little while and he has given his friend his account to play for a while.

Account sharing is a violation of the SSA, the agreement with Valve every user has to make.

http://store.steampowered.com/subscriber_agreement/

So the "friend" has hijacked the account ? Your brother gave away the login information freely, and broke the terms of use. Not sure what to say here but proving ownership of the account is the normal thing to do except when rules have been broken such as in this case.

https://support.steampowered.com/kb_article.php?ref=2268-EAFZ-9762

[z]

Originally posted by The Giving One:

Originally posted by Quan:

He has used it for a little while and he has given his friend his account to play for a while.

Account sharing is a violation of the SSA, the agreement with Valve every user has to make.

http://store.steampowered.com/subscriber_agreement/

So the "friend" has hijacked the account ? Your brother gave away the login information freely, and broke the terms of use. Not sure what to say here but proving ownership of the account is the normal thing to do except when rules have been broken such as in this case.

https://support.steampowered.com/kb_article.php?ref=2268-EAFZ-9762

I know, but lets be honest, almost everyone has done something like this.. And he trusted him also. :P

[The Giving One]

Originally posted by Quan:

Originally posted by The Giving One:

Account sharing is a violation of the SSA, the agreement with Valve every user has to make.

http://store.steampowered.com/subscriber_agreement/

So the "friend" has hijacked the account ? Your brother gave away the login information freely, and broke the terms of use. Not sure what to say here but proving ownership of the account is the normal thing to do except when rules have been broken such as in this case.

https://support.steampowered.com/kb_article.php?ref=2268-EAFZ-9762

I know, but lets be honest, almost everyone has done something like this.. And he trusted him also. :P

Well, there is the most common mistake with people that do this....they "trust" someone with something that they are not supposed to have access to in the first place. Your brother can try to make a ticket to support and prove ownership of the account as per the page I have linked, but be warned....Valve can permanently suspend the account if they want to, as per your brother's agreement with Valve.

This is a strange situation since you actually made the account in the first place, according to what you posted. So the account is actually yours, and YOU shared the account with your brother, who shared it with a friend. Bad go around here altogether, really.

I never have shared my access to my account with anyone, as that is against the rules. I am not sure if you will get the result you wish here, but you can try if you want. Just be warned and be prepared for it to not go the way you wish.

[z]

Originally posted by The Giving One:

Originally posted by Quan:

I know, but lets be honest, almost everyone has done something like this.. And he trusted him also. :P

Well, there is the most common mistake with people that do this....they "trust" someone with something that they are not supposed to have access to in the first place. Your brother can try to make a ticket to support and prove ownership of the account as per the page I have linked, but be warned....Valve can permanently suspend the account if they want to, as per your brother's agreement with Valve.

This is a strange situation since you actually made the account in the first place, according to what you posted. So the account is actually yours, and YOU shared the account with your brother, who shared it with a friend. Bad go around here altogether, really.

I never have shared my access to my account with anyone, as that is against the rules. I am not sure if you will get the result you wish here, but you can try if you want. Just be warned and be prepared for it to not go the way you wish.

Oh ok, thanks for telling me this :/

[Alkali Ali]

Originally posted by Quan:

WITHOUT COMFIRMING IT ON THE ORIGINAL EMAIL WHICH I THINK IS STUPID

Pffft whahahaha... there Steam hasn't even the most simple and easiest double security check that almost every webpage has? Sending a mail to the old mail account to confirm a change to another e-mail address. Valve do your home works. That's quite a big security hole.
But they force us to use their mobile authentication app. And Steam Guard... which doesn't fail to bother me every time I use a portable browser to enter a code.

I can't believe it. oO

He changed the pw as well?
The "friend" stole the account because of CS GO?

Your brother will have to bother Steam support and they are known to be slow.

[The Giving One]

Originally posted by Alkali Ali:

Pffft whahahaha... there Steam hasn't even the most simple and easiest double security check that almost every webpage has? Sending a mail to the old mail account to confirm a change to another e-mail address. Valve do your homeworks.

Valve cannot physically stop people from breaking the terms of use, and freely giving away account login information. So why would they need to send it to the old email when the user should not have given the access to the account away in the first place ?

As far as Steam goes, the rightful user was logged in and simply changing the email on the account. If the access to the account would not have been given away in the first place, this would never have happened.

[z]

:/

[Alkali Ali]

Originally posted by The Giving One:

Valve cannot physically stop people from breaking the terms of use, and freely giving away account login information.

That they cannot - and should not.
But they can make it hard for ppl who have been given login information to change the mail account to theirs.

It's not a matter here of what Valve cannot, it's a matter of what Valve can.

And they added - and will be adding - such annoying changes for the sake of security - like the upcoming 15 days trade hold, that something as simple as a mail check is laughable.
It's a basic.
And you trying to defend such a lack of simplest security is poor and sad.

I tried that feature and changed my mail and got a code mailed to the new mail address to confirm.
What a joke.
Said code should be mailed to the old address to confirm first and then to the new one for verification.
I wonder if phone number can be changed just as easily.

If you ask me most security problems on user's side are user's fault anyway.
Giving away the own login is maybe even first place in such a ranking. This means it would always be the "rightful" owner who logged in ;) Why all the trading holdback ♥♥♥♥ then?