Is there a way to refund games after 2 weeks?

[Tesco's Finest Carbonara Sauce]

Basically, i've got two games, one with 10 minutes played, the other with 80 which i don't want. One is the long dark which i've played but don't enjoy, the other is ark which my pc can't handle. I've tried to get them both refunded, but both were refused. Anything i could say to get them to refund the games or could i try later?

[Start_Running]

The answer was No. And will always be No. Neither game qualifies as a special exception.

[merfab76]

Despite what the refund faq says ("even if you fall outside of the refund rules we’ve described, you can ask for a refund anyway and we’ll take a look"), it's pretty obvious Valve will actually systematically refuse such requests. Out of all my games, I only had 1 I wanted to refund because I've been unable to run it correctly (crashes, sometimes requiring a reset of the computer), with 80 minutes "played" (actually trying to find workarounds), but bought several months before.

All I got from Valve, despite this being my only ever refund request, is "This does not warrant a refund". Obvious automated answer, I'm pretty sure no one at Valve actually examines "special refund requests" :/

EDIT : btw, it was Castlevania: Lords of Shadow - Ultimate Edition

[Start_Running]

Originally posted by merfab76:

Despite what the refund faq says ("even if you fall outside of the refund rules we’ve described, you can ask for a refund anyway and we’ll take a look"), it's pretty obvious Valve will actually systematically refuse such requests. Out of all my games, I only had 1 I wanted to refund because I've been unable to run it correctly (crashes, sometimes requiring a reset of the computer), with 80 minutes "played" (actually trying to find workarounds), but bought several months before.

All I got from Valve, despite this being my only ever refund request, is "This does not warrant a refund". Obvious automated answer, I'm pretty sure no one at Valve actually examines "special refund requests" :/

EDIT : btw, it was Castlevania: Lords of Shadow - Ultimate Edition

Oh there are certain cases which they will refund outside the 2 weeks. FOr starters. If something within the game 's system requirement changes or if the information on the store page is incorrect in some way.

An example of the first is say the devs drop support for an OS.

But even in these cases the further you are past 2 weeks, the less likely you are.

[merfab76]

Did you actually receive such a refund, or witness one, or is it rather some kind of wishful thinking on your part ? Just curious :)

[Chompman]

You had plenty of time to try them out and 2 weeks is more then enough.

[merfab76]

Originally posted by Chompman:

You had plenty of time to try them out and 2 weeks is more then enough.

False. Depends on how many games you have to begin with, and also a little thing that sometimes gets in the way (I believe it's called real life or something) ;)

[eram]

Originally posted by merfab76:

Originally posted by Chompman:

You had plenty of time to try them out and 2 weeks is more then enough.

False. Depends on how many games you have to begin with, and also a little thing that sometimes gets in the way (I believe it's called real life or something) ;)

No he is correct, it's 2 weeks and less than 2 hours played. VALVe decided that 2 weeks is more than enough time.

[Start_Running]

Originally posted by merfab76:

Did you actually receive such a refund, or witness one, or is it rather some kind of wishful thinking on your part ? Just curious :)

Actually yes. You see that was one of their criteria for refunds even before the refund policy. :-P. If you can show where the product was misrepresented on the store page, either in terms of specifications or description. Or where the specs have changed in some uncontrollable not mitigatable way as well as having low play time.. Then you have a chance.

Say dropping support for an older OS or a key feature like multiplayer. they will look at it and in many cases grant you a refund.

[merfab76]

Originally posted by eram:

No he is correct, it's 2 weeks and less than 2 hours played. VALVe decided that 2 weeks is more than enough time.

I think you misunderstood what I meant, which is : 2 weeks is not always enough, even if Valve decided as such. That was not really the point anyway, the question was more : is there actually anyone at Valve examining such special refund requests, or not ?

[eram]

2 weeks is enough, users have to work their shedules around the fact. Tip- don't purchase a game and wait 15 days to try it.

Special requests are looked at all the time yes, if you are denied you can contact steam support to double check.

[Lesser Spot-Nosed Monkey]

Originally posted by eram:

2 weeks is enough, users have to work their shedules around the fact. Tip- don't purchase a game and wait 15 days to try it.

Special requests are looked at all the time yes, if you are denied you can contact steam support to double check.

I only found out u can refund the game after 1 month of having a game that i did not enjoy playing

[Ogami]

Originally posted by SenpaiF0rk:

Originally posted by eram:

2 weeks is enough, users have to work their shedules around the fact. Tip- don't purchase a game and wait 15 days to try it.

Special requests are looked at all the time yes, if you are denied you can contact steam support to double check.

I only found out u can refund the game after 1 month of having a game that i did not enjoy playing

Well thats not Steams fault is it? The refund policy is easily viewable. If you dont inform yourself about your rights , you are the only one to blame.

[Lesser Spot-Nosed Monkey]

Originally posted by Ogami:

Originally posted by SenpaiF0rk:

I only found out u can refund the game after 1 month of having a game that i did not enjoy playing

Well thats not Steams fault is it? The refund policy is easily viewable. If you dont inform yourself about your rights , you are the only one to blame.

not to be rude, bu neva said it was Steams Fault :)

[Dingo Fifi]

I'd recommend trying to request a refund, granted your played time is under 2 hours. I've had a successful refund 20 days after purchase (right now, as it was cheaper on the Lunar sale).

[The Giving One]

Originally posted by Swaghetti Yolonaise:

I'd recommend trying to request a refund, granted your played time is under 2 hours. I've had a successful refund 20 days after purchase (right now, as it was cheaper on the Lunar sale).

Probably really too late now. This thread was last posted in on December 3, 2017.