Steam charges me the taxes twice and now threatens with blocking my account

[jacksmirk]

I recently bought XCOM2 and Steam made a discount on the Steam Controller to users who bought the game. I took the offer and added the Steam Link. The total cost with taxes was 87,98€. When I click buy on the last step the platform froze. I didn't receive an email confirmation until 2 days later. What a surprise when I discover a charge of 115€ in my PayPal account almost inmediatly. I opened a support request with Steam and they did not respond. I attached screen captures al leave several messages without answer. Then I opened a dispute on PayPal and no answer there as well. In 3 days they only sent me a standard message telling me how to find where the transactions history was, so insulting. Now they just sent me a message threatening to block my account forever if I didn't close the dispute in PayPal. No mentions whatsoever to my purchase issue. I start this discussion to see if there a chance to speak with someone from Steam, I mean talk not threaten. Is it too much to ask?

[Black Blade]

Support takes time to reply, you just have to wait for them to get back to you
Do a dispute needs to be the last resort, so yes, they will compline abut it

[tmwfte]

Instead of waiting for a response from Steam Support, you had PayPal issue a chargeback, thus denoting that Valve/Steam was committing fraud. The response to a chargeback is automated and will not be reversed until you drop the dispute and reverse the money back to Valve.

I can understand the frustration of being charged an amount you were not expecting, but you should have waited for Steam Support to respond before escalating it to this point.

[Cathulhu]

You abused a chargeback system and are now shocked you are threatened with consequences? Color me surprised.
The dispute system is there in case you did not get any goods, which is not the case.
You got the goods and now charged back the money, which equals fraud.

Why didn't you keep talking to Valve? The first instantaneous reply is always automated, i guess you didn't wait for a real one before you did something very foolish.

[jacksmirk]

At last some humans. Understand my confusion when I saw no purchase made and that charge on PayPal, when I opened the dispute there was no purchase history in my account and no answer from Steam. I will think on closing the dispute but I think it is a ♥♥♥♥♥♥ way to treat your customers.

[Cathulhu]

It's a ♥♥♥♥♥♥ way to treat a company the way you did.

[Snapjak]

Do yourself a favour. Read up on a chargeback.

https://en.wikipedia.org/wiki/Chargeback

It is not a small thing. You just forced Valve to potentially pay much more than whatever charge you're disputing.

[jacksmirk]

Excuse me but I didn't get any goods, please read before making false accusations. I have been trying to talk with someone from Steam during the last three days, no answer other than the automated. No answer as well on the twitter account.

[Black Blade]

Originally posted by jacksmirk:

At last some humans. Understand my confusion when I saw no purchase made and that charge on PayPal, when I opened the dispute there was no purchase history in my account and no answer from Steam. I will think on closing the dispute but I think it is a ♥♥♥♥♥♥ way to treat your customers.

The dispute is not connected to the support ticket

And yes its a mess it takes a long time to get a reply, but there working on it, so hopefully that will speed up soon

[tmwfte]

Originally posted by jacksmirk:

I have been trying to talk with someone from Steam during the last three days, no answer other than the automated. No answer as well on the twitter account.

You send in a ticket to Steam Support, you wait for a response. There's no way to jump the queue, no way to get a response faster, issuing the chargeback just made your problem worse.

[jacksmirk]

And I opened the dispute hoping Steam would contact me through PayPal at least, because there was no answer through their system.

[Cathulhu]

You are not a special snowflake, you have to wait like everyone else. There are no shortcuts or special treatment by having a temper tantrum.

[jacksmirk]

Ok, now I have more clarity about this issue. Thanks to all that made a constructive criticism.

[tmwfte]

Originally posted by jacksmirk:

And I opened the dispute hoping Steam would contact me through PayPal at least, because there was no answer through their system.

"I held a gun to the hostage's head and expected the bank manager to contact me. Instead, I was sent threats by the police!"

You send in a ticket to Steam Support, you wait. You do not go to the issuing bank (in this case PayPal) and tell them that the business you're dealing with just committed fraud before waiting an appropriate amount of time for a response. Three days (or less, considering that Saturday and Sunday are not business days) is not an appropriate amount of time waiting for a response.

[jacksmirk]

Originally posted by Cathulhu:

You are not a special snowflake, you have to wait like everyone else. There are no shortcuts or special treatment by having a temper tantrum.

Talking about temper and good manners. Peace out!

[jacksmirk]

I've closed the dispute and Steam proceeds with the delivery against all my pettitions. If I accept the delivery and then return the items I will have to pay the returning cost, this is madness. On top of it I think Steam Support is playing with me, ¿what is they respond to my queries? "Please exit Steam and open it again. This will solve the problem". I have never found in my life a company with this level of incompetence.