Steam support tab, under the Help menu doesnt work

[Skull_Leader01]

Pretty much what it says, I have been trying to get into the steam support tab,m but when I click it nothing happens, it gets frozen, I can go to any other menu, heck even buy games and such with no problem, but when I click the "Steam support" tab, nothing happens the client only shows an empty page

[crunchyfrog]

Hmm, just checked and it works fine for me.

So it could be either there's an issue with your Steam installation (that happens from time to time) and might be corrected by reinstalling Steam (DO NOT reinstall your games) or it's just because it's the time of day and we're still under the effects of the coronavirus and Steam is being hit HARD by everyone.

So you have a couple of choices - leave it and try later when things are less busy (and kids have gone to bed) or try accessing Steam and support through a web browser.

[Skull_Leader01]

Originally posted by crunchyfrog:

Hmm, just checked and it works fine for me.

So it could be either there's an issue with your Steam installation (that happens from time to time) and might be corrected by reinstalling Steam (DO NOT reinstall your games) or it's just because it's the time of day and we're still under the effects of the coronavirus and Steam is being hit HARD by everyone.

So you have a couple of choices - leave it and try later when things are less busy (and kids have gone to bed) or try accessing Steam and support through a web browser.

Web browser says I have tried too many times to log in, I have waited more than 8 hours and nothing that was my initial problem, and I need to get rid of that thing to be able to log in to elite dangerous, but seems I can not get support from steam

[crunchyfrog]

Originally posted by Skull_Leader01:

Originally posted by crunchyfrog:

Hmm, just checked and it works fine for me.

So it could be either there's an issue with your Steam installation (that happens from time to time) and might be corrected by reinstalling Steam (DO NOT reinstall your games) or it's just because it's the time of day and we're still under the effects of the coronavirus and Steam is being hit HARD by everyone.

So you have a couple of choices - leave it and try later when things are less busy (and kids have gone to bed) or try accessing Steam and support through a web browser.

Web browser says I have tried too many times to log in, I have waited more than 8 hours and nothing that was my initial problem, and I need to get rid of that thing to be able to log in to elite dangerous, but seems I can not get support from steam

Hmm, that error usually pops up when there's congestion which leads me to think you just will have to wait until later when things are less busy.

The coronavirus and everybody being at home has been messing things up for a few weeks on here, and it's made worse by the fact that many ISPs have limited their speeds to reserve bandwidth for emergency purposes.

However, that said, you won't get support instantly from Steam as it doesn't work like that. So if you got through and sent a support ticket, it might take a couple of days or so to get back to you.

As a rule of thumb, if it ain't strcitly something account related that only Valve can help with, you're supposed to ask for help on the game's forum here.

[Skull_Leader01]

Originally posted by crunchyfrog:

Originally posted by Skull_Leader01:

As a rule of thumb, if it ain't strcitly something account related that only Valve can help with, you're supposed to ask for help on the game's forum here.

Yeah the issue is that elite needs you to merge your steam account with their developers account, because their system otherwise will say you have no access or right to play the game so Im stuck with an unusable game.

BTW im in mexico so there is no actual bandwitch problems due to the cvirus.

[crunchyfrog]

Originally posted by Skull_Leader01:

Originally posted by crunchyfrog:

Yeah the issue is that elite needs you to merge your steam account with their developers account, because their system otherwise will say you have no access or right to play the game so Im stuck with an unusable game.

BTW im in mexico so there is no actual bandwitch problems due to the cvirus.

YOu can't say that about bandwidth. There ARE problems because everybody is at home - Steam stats has shown that prior to the coronavirus, maximum concurrent users was just under 18 million or so. It shot up to over 23 miillion IMMEDIATELY. It's probably been close to that or even beaten since.

SO YOU might not have your internet provision hit, but you r access to Steam will be.

Again, have you asked on the elite forums here?

[Skull_Leader01]

Yeah, they say its steam's issue I cant l merge my steam account with their services

[crunchyfrog]

Originally posted by Skull_Leader01:

Yeah, they say its steam's issue I cant l merge my steam account with their services

Well, I take it you read the sticky there PROPERLY, as it tells you a big clue in there if you care to look about activation taking several hours for some unknown reason.

If this is still not the case for you, then please consider posting there. They're going to be your best bet at getting an answer.

[Zekiran]

It's tuesday. Maintenance occurs on tuesday.

[crunchyfrog]

Originally posted by Zekiran:

It's tuesday. Maintenance occurs on tuesday.

Ah crap. I'd forgotten that.

I barely notice if it's daytime these days. Thanks for reminding me.