Steam Deck OLED Gyro and WiFi Not Working...Anyone Else?

[Superman409]

I received my Steam Deck OLED last Wednesday (11/22) and had issues with the gyro from the start. It simply never worked.

The WiFi issues came a day later and I've heard of many others having issues with the WiFi failing to connect to any network, but I've not heard of many with the particular gyro issue I'm experiencing. At least I have not found any threads or discussions about it other than the occasional drifting which is not what I'm experiencing.

I first noticed the gyro issue in the Aperture Desk Job game. The gyro simply would not work following the default directions on the level that introduced it (resting finger on right thumb stick). It was as if it did not recognize the gyro as an input.

After doing some research and playing around with settings, I ended up on the screen to calibrate the gyro. On this screen, while the Deck was laying flat on the table and not being touched, the dots were bouncing all over the place at the very extreme measurements of each axis. Choosing to calibrate it either A) did nothing at all and kept the dots bouncing around or B) put the dots at 0 but completely disabled the gyro as an input.

I've tested this out in multiple games and even in desktop mode as a mouse, using multiple different activation methods (sticks, triggers, etc), but nothing helped.

I sent in a help request to Valve and they still have me jumping through all sorts of hoops that include a factory reset, controller reset, and even a BIOS reset. Nothing worked and now I'm stuck on the setup screen because I cannot get past it due to not being able to connect to a network.

While I currently believe the Deck I received has a hardware defect, I'm open to suggestions from anyone who has experienced these same issues and found a fix. If not, does anyone know how to get Valve to issue an RMA? I've already asked for an RMA four different times in my help ticket and they seem to be ignoring the direct request to return it.

Each time I reply and ask for an RMA, I get a new rep asking me to do more troubleshooting; most of which I have already tried. I even had a rep tell me I needed to video record myself doing all the steps and then upload the video to YouTube to share with them so they could see it before issuing an RMA. That, to me, is an absolutely ridiculous request for any company to make on a device that I just paid nearly $600 for and is still within the return window. Had this been a store purchase, I would have already exchanged it for a new one.

Image/GIF of the gyro issue and what it looks like:
https://imgur.com/a/9kK7D8J

[crunchyfrog]

When you buy an item and you have a warranty you are rather subject to the terms they state in troubleshooting.

So you should at least TRY what they suggest so they can SEE what the problem is, and address it.

You're not going to get better help here I would token.

[Superman409]

Първоначално публикувано от crunchyfrog:

When you buy an item and you have a warranty you are rather subject to the terms they state in troubleshooting.

So you should at least TRY what they suggest so they can SEE what the problem is, and address it.

You're not going to get better help here I would token.

Except a Warranty and Return policy are independent of each other and I'm not trying to warranty the item, I'm trying to return it at this point. Per their own policy: "If you are not satisfied with your purchase and would like to return the Hardware, you may request a refund through the Help Site." It is not working as promised and, therefore, I am no longer satisfied with my purchase...I have made an "unequivocal statement" asking for a refund/return five separate times already and they keep replying with troubleshooting tips.

I have tried every suggestion I'm capable of trying, but none of their troubleshooting has worked and I'm starting to feel as though they are stalling my request so the 14 day return period will expire and I will no longer be eligible to make the return.

I was hoping someone here may have had some solution they were able to share that could help above what the reps have provided, but everything is still pointing to hardware failure versus software.

[crunchyfrog]

Първоначално публикувано от Superman409:

Първоначално публикувано от crunchyfrog:

When you buy an item and you have a warranty you are rather subject to the terms they state in troubleshooting.

So you should at least TRY what they suggest so they can SEE what the problem is, and address it.

You're not going to get better help here I would token.

Except a Warranty and Return policy are independent of each other and I'm not trying to warranty the item, I'm trying to return it at this point. Per their own policy: "If you are not satisfied with your purchase and would like to return the Hardware, you may request a refund through the Help Site." It is not working as promised and, therefore, I am no longer satisfied with my purchase...I have made an "unequivocal statement" asking for a refund/return five separate times already and they keep replying with troubleshooting tips.

I have tried every suggestion I'm capable of trying, but none of their troubleshooting has worked and I'm starting to feel as though they are stalling my request so the 14 day return period will expire and I will no longer be eligible to make the return.

I was hoping someone here may have had some solution they were able to share that could help above what the reps have provided, but everything is still pointing to hardware failure versus software.

Think you're missing the point.

What I'm getting at is that it's fine to ask here, but you are far better off going through what the documentation tells you to do for troubleshooting AND warranty.

That's the point.

[Chompman]

Try here as this is the forum for steam deck:

https://steamcommunity.com/app/1675200/discussions/

[AustralOK]

Първоначално публикувано от crunchyfrog:

Първоначално публикувано от Superman409:

Except a Warranty and Return policy are independent of each other and I'm not trying to warranty the item, I'm trying to return it at this point. Per their own policy: "If you are not satisfied with your purchase and would like to return the Hardware, you may request a refund through the Help Site." It is not working as promised and, therefore, I am no longer satisfied with my purchase...I have made an "unequivocal statement" asking for a refund/return five separate times already and they keep replying with troubleshooting tips.

I have tried every suggestion I'm capable of trying, but none of their troubleshooting has worked and I'm starting to feel as though they are stalling my request so the 14 day return period will expire and I will no longer be eligible to make the return.

I was hoping someone here may have had some solution they were able to share that could help above what the reps have provided, but everything is still pointing to hardware failure versus software.

Think you're missing the point.

What I'm getting at is that it's fine to ask here, but you are far better off going through what the documentation tells you to do for troubleshooting AND warranty.

That's the point.

Point is that valve rushed a ♥♥♥♥♥♥ device for xmas lmao i have the same wifi problem dude ♥♥♥♥♥♥ and inexpensive qualcom chips that they used

[crunchyfrog]

Първоначално публикувано от AustralOK:

Първоначално публикувано от crunchyfrog:

Think you're missing the point.

What I'm getting at is that it's fine to ask here, but you are far better off going through what the documentation tells you to do for troubleshooting AND warranty.

That's the point.

Point is that valve rushed a ♥♥♥♥♥♥ device for xmas lmao i have the same wifi problem dude ♥♥♥♥♥♥ and inexpensive qualcom chips that they used

Then you need to demonstrate that with evidence instead of merely asserting as that helps nobody.

[AustralOK]

Първоначално публикувано от crunchyfrog:

Първоначално публикувано от AustralOK:

Point is that valve rushed a ♥♥♥♥♥♥ device for xmas lmao i have the same wifi problem dude ♥♥♥♥♥♥ and inexpensive qualcom chips that they used

Then you need to demonstrate that with evidence instead of merely asserting as that helps nobody.

???? i already presented the evidence, linux probe of the qualcom working, and also system reports where i show that i`m unable to join via sudo nmcli, i personally took the logs of wlan failure so u can check with ur own eyes the "evidence" that u need:

https://termbin.com/meyz

being "state change: config -> failed (reason 'no-secrets')" the most important part that shows that Qualcom firware where rushed to meet certain protocol in certain "perfect environment" that not everyone haves, and Valve doesnt give any explanation SINCE DAY ONE that i got the oled (29/11) if this is software related issue that they can be remotely fixed or hardware related issue (because it`s well know how cheaply made QCOMS chips are made)

[crunchyfrog]

Първоначално публикувано от AustralOK:

Първоначално публикувано от crunchyfrog:

Then you need to demonstrate that with evidence instead of merely asserting as that helps nobody.

???? i already presented the evidence, linux probe of the qualcom working, and also system reports where i show that i`m unable to join via sudo nmcli, i personally took the logs of wlan failure so u can check with ur own eyes the "evidence" that u need:

https://termbin.com/meyz

being "state change: config -> failed (reason 'no-secrets')" the most important part that shows that Qualcom firware where rushed to meet certain protocol in certain "perfect environment" that not everyone haves, and Valve doesnt give any explanation SINCE DAY ONE that i got the oled (29/11) if this is software related issue that they can be remotely fixed or hardware related issue (because it`s well know how cheaply made QCOMS chips are made)

Cool, then can you also show how this relates to the OPs issue then?

[AustralOK]

Първоначално публикувано от crunchyfrog:

Първоначално публикувано от AustralOK:

???? i already presented the evidence, linux probe of the qualcom working, and also system reports where i show that i`m unable to join via sudo nmcli, i personally took the logs of wlan failure so u can check with ur own eyes the "evidence" that u need:

https://termbin.com/meyz

being "state change: config -> failed (reason 'no-secrets')" the most important part that shows that Qualcom firware where rushed to meet certain protocol in certain "perfect environment" that not everyone haves, and Valve doesnt give any explanation SINCE DAY ONE that i got the oled (29/11) if this is software related issue that they can be remotely fixed or hardware related issue (because it`s well know how cheaply made QCOMS chips are made)

Cool, then can you also show how this relates to the OPs issue then?

We went from "present evidence" to "how relates to op" lmao u re a clown dude, get a gf and touch grass, not answering to u anymore clownie, if ur stuff work, then go, play and fck of from this thread, it`s not reddit u weirdo

[crunchyfrog]

Първоначално публикувано от AustralOK:

Първоначално публикувано от crunchyfrog:

Cool, then can you also show how this relates to the OPs issue then?

We went from "present evidence" to "how relates to op" lmao u re a clown dude, get a gf and touch grass, not answering to u anymore clownie, if ur stuff work, then go, play and fck of from this thread, it`s not reddit u weirdo

You must understand to the rules here then.

You're supposed to stick to the topic.

If you're posting something unrealted to the OP then you MAKE YOUR OWN POST.

That's the point I was trying to get to, and now you've confirmed it, thank you.

Your post has nothing to do with his problem and you should either make your own post or contact their support.

[AustralOK]

Първоначално публикувано от crunchyfrog:

Първоначално публикувано от AustralOK:

We went from "present evidence" to "how relates to op" lmao u re a clown dude, get a gf and touch grass, not answering to u anymore clownie, if ur stuff work, then go, play and fck of from this thread, it`s not reddit u weirdo

You must understand to the rules here then.

You're supposed to stick to the topic.

If you're posting something unrealted to the OP then you MAKE YOUR OWN POST.

That's the point I was trying to get to, and now you've confirmed it, thank you.

Your post has nothing to do with his problem and you should either make your own post or contact their support.

sure Valve employee, go and touch grass now, okay? go little kid, go

[crunchyfrog]

Първоначално публикувано от AustralOK:

Първоначално публикувано от crunchyfrog:

You must understand to the rules here then.

You're supposed to stick to the topic.

If you're posting something unrealted to the OP then you MAKE YOUR OWN POST.

That's the point I was trying to get to, and now you've confirmed it, thank you.

Your post has nothing to do with his problem and you should either make your own post or contact their support.

sure Valve employee, go and touch grass now, okay? go little kid, go

You may want to also read the rules here about conduct as that's sort of behaviour is not allowed also.

Again feel free to make you own thread and contact support as that's what you should do.

It has nothing to do with what I feel about Valve - it's reality. I never gave my opinions on Valve did I?