Steam refunds taking over a month to receive money back?

[BOT Acaj]

Hello. I am currently facing a weird situation where I requested a refund on a game and it's taking way longer than it should.

I purchased a game titled Turing Complete, saw that I was not what I wanted and refunded it. I spent 45 mins in the game, so below 2h. I bought it on 26th and refunded it on 27th, so shorter than two weeks. I purchased it through steam.

I chose to return the money to my bank account, which usually takes longer than to steam wallet, but it is written that it ought to take two weeks. It's been thirty days now.

Status of my refund has been pending for this whole time period.

Has anyone experienced something like this? If yes did you solve your problem and how?

[Ettanin]

Did you request and get granted a refund in less than 24 hours? If so, Steam simply cancelled the transaction request before it got committed, which means your credit card was never charged for that purchase.

[cSg|mc-Hotsauce]

acaj původně napsal:

Steam refunds taking over a month to receive money back?

Hello. I am currently facing a weird situation where I requested a refund on a game and it's taking way longer than it should.

I purchased a game titled Turing Complete, saw that I was not what I wanted and refunded it. I spent 45 mins in the game, so below 2h. I bought it on 26th and refunded it on 27th, so shorter than two weeks. I purchased it through steam.

I chose to return the money to my bank account, which usually takes longer than to steam wallet, but it is written that it ought to take two weeks. It's been thirty days now.

Status of my refund has been pending for this whole time period.

Has anyone experienced something like this? If yes did you solve your problem and how?

Where is my refund? My refund was approved, but it’s been more than 7 days.

Approved refunds can take up to 7 days to appear in your account – however, refunds to international payment methods may take longer. If your refund hasn’t appeared after 7 days, please contact your bank directly and ask about pending refunds on your account.

When a refund request is approved within 24 hours of the purchase, the original transaction is cancelled and the charge drops off your bank statement. In this case, you will not see a credit on your account. This process can take up to 10 days – wait time for international payment methods may vary.

https://help.steampowered.com/en/faqs/view/5FDE-BA65-ACCE-A411

[BOT Acaj]

Ettanin původně napsal:

Did you request and get granted a refund in less than 24 hours? If so, Steam simply cancelled the transaction request before it got committed, which means your credit card was never charged for that purchase.

No. I checked my purchase history and it has not been accepted. It is stuck on pending. I requested a refund for boltgun and had no issues, the status of that purchase is crossed out and I got my money back. I also checked my bank account and there is only the charge for the purchase, nothing returned.

[Spawn of Totoro]

acaj původně napsal:

Ettanin původně napsal:

Did you request and get granted a refund in less than 24 hours? If so, Steam simply cancelled the transaction request before it got committed, which means your credit card was never charged for that purchase.

No. I checked my purchase history and it has not been accepted. It is stuck on pending. I requested a refund for boltgun and had no issues, the status of that purchase is crossed out and I got my money back. I also checked my bank account and there is only the charge for the purchase, nothing returned.

Steam Client, upper left corner.

Help > Steam Support > Purchases > (Name of Game) > I have a question about this purchase

Use that and you can contact support on the issue.

You HAVE to go through purchases or the option is not there.

DO NOT CLOSE THE PENDING TICKET. That is proof you requested the refund with in the two weeks time frame.

[BOT Acaj]

cSg|mc-Hotsauce původně napsal:

acaj původně napsal:

Steam refunds taking over a month to receive money back?

Hello. I am currently facing a weird situation where I requested a refund on a game and it's taking way longer than it should.

I purchased a game titled Turing Complete, saw that I was not what I wanted and refunded it. I spent 45 mins in the game, so below 2h. I bought it on 26th and refunded it on 27th, so shorter than two weeks. I purchased it through steam.

I chose to return the money to my bank account, which usually takes longer than to steam wallet, but it is written that it ought to take two weeks. It's been thirty days now.

Status of my refund has been pending for this whole time period.

Has anyone experienced something like this? If yes did you solve your problem and how?

Where is my refund? My refund was approved, but it’s been more than 7 days.

Approved refunds can take up to 7 days to appear in your account – however, refunds to international payment methods may take longer. If your refund hasn’t appeared after 7 days, please contact your bank directly and ask about pending refunds on your account.

https://help.steampowered.com/en/faqs/view/5FDE-BA65-ACCE-A411

:summercat2023:

I saw this before posting. I addressed every point in the FAQ. Less than 2 hours, less than 14 days. My refund has not been denied nor accepted. It has been pending for 30 days.

[BOT Acaj]

Spawn of Totoro původně napsal:

acaj původně napsal:

No. I checked my purchase history and it has not been accepted. It is stuck on pending. I requested a refund for boltgun and had no issues, the status of that purchase is crossed out and I got my money back. I also checked my bank account and there is only the charge for the purchase, nothing returned.

Steam Client, upper left corner.

Help > Steam Support > Purchases > (Name of Game) > I have a question about this purchase

Use that and you can contact support on the issue.

You HAVE to go through purchases or the option is not there.

DO NOT CLOSE THE PENDING TICKET. That is proof you requested the refund with in the two weeks time frame.

Thank you. I somehow omitted this.