Got my account back but...

[I'm Back Bois]

My account was hijacked earlier this morning, and the hijacker ended up getting me username and pfp banned for a month....Is there anyway to appeal these bans(Since I had no control), or am I going to be forced to stay this way for a month? Thanks for any info.

[I'm Back Bois]

Ursprungligen skrivet av 🎃👻d3str0y3r👻🎃:

Ursprungligen skrivet av 76561198076194169:

I get error messages saying that the app is already active on another device(Or something like that) which is why I tried going to Steam Support in the first place.

And what exactly was support's reply with you asked them to remove the old authenticator?

They just send me an automated email message directing me to help.steampowered. I've been through all that and nothing works

[d3str0y3r]

Ursprungligen skrivet av 76561198076194169:

Ursprungligen skrivet av 🎃👻d3str0y3r👻🎃:

And what exactly was support's reply with you asked them to remove the old authenticator?

They just send me an automated email message directing me to help.steampowered. I've been through all that and nothing works

Didn't look to hard then...

https://help.steampowered.com/en/ > My Account > Steam Gaurd > Contact Steam Support

[I'm Back Bois]

Ursprungligen skrivet av 🎃👻d3str0y3r👻🎃:

Ursprungligen skrivet av 76561198076194169:

They just send me an automated email message directing me to help.steampowered. I've been through all that and nothing works

Didn't look to hard then...

https://help.steampowered.com/en/ > My Account > Steam Gaurd > Contact Steam Support

"Contact steam support. Like I said before, I did that 3 times already. It's a wild goose chase.
Been all over help.steampowered, again, nothing is helping.

[DotHaze]

Ursprungligen skrivet av 76561198076194169:

Ursprungligen skrivet av Cathulhu:

You could have contacted Steam Support to get the Authenticator removed.
You could have gotten a new phone, inserted the SIM card and transfer the Authenticator.
And how was someone able to enter your account?
That requires the account name, the password which only you knows, not even Valve, and the StamGuard code.

So, you are the only source of that happening. Yes, you are 100% responsible. You are the leak. And yes, Valve does hold you responsible.

Be glad if the one month cooldown is all that happened. There is worse that can happen and many of those have permanent consequences.

Contacted steam support 3 times. Can't afford a new phone. And how am I suppose to know how they entered? I was in bed sleeping when all this went down. Woke up the next morning to a bunch of messages asking me why I'm trying to scam people. Have you forgotten that hackers exist? Passwords aren't exactly too difficult to bypass. Emails can be easy to obtain as well. So no, I hold absolutely no responsibility for Valve's flaws in their own system. Also, I don't JUST have a 1 month cooldown. I have a permanent market ban as well. If you're not going to help, then why are you even replying?

Hey how do you contact support?

[I'm Back Bois]

Ursprungligen skrivet av DotHaze:

Ursprungligen skrivet av 76561198076194169:

Contacted steam support 3 times. Can't afford a new phone. And how am I suppose to know how they entered? I was in bed sleeping when all this went down. Woke up the next morning to a bunch of messages asking me why I'm trying to scam people. Have you forgotten that hackers exist? Passwords aren't exactly too difficult to bypass. Emails can be easy to obtain as well. So no, I hold absolutely no responsibility for Valve's flaws in their own system. Also, I don't JUST have a 1 month cooldown. I have a permanent market ban as well. If you're not going to help, then why are you even replying?

Hey how do you contact support?

Their support email

[Muppet among Puppets]

Ursprungligen skrivet av 76561198076194169:

Also, my "hacker friends" would be able to get into my account right now without needing any info from me if they wanted to.

You mean, right now?
But you can not even remove steam guard with the how to?

[Silicon Vampire]

Ursprungligen skrivet av 76561198076194169:

Ursprungligen skrivet av DotHaze:

Hey how do you contact support?

Their support email

Support does not have or use email…

[Muppet among Puppets]

Ursprungligen skrivet av 76561198076194169:

Ursprungligen skrivet av 🎃👻d3str0y3r👻🎃:

Didn't look to hard then...

https://help.steampowered.com/en/ > My Account > Steam Gaurd > Contact Steam Support

"Contact steam support. Like I said before, I did that 3 times already. It's a wild goose chase.
Been all over help.steampowered, again, nothing is helping.

When you get to step 7 you can contact support
https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560

With any 2fa, make sure you are not locked out if anything goes wrong. Use all "backups" available.

[KriKitBoNeZ]

Ursprungligen skrivet av 76561198076194169:

Literally anything can be hacked. I'm not a hacker myself, but I know a couple people who are.

This isn't the matrix, bud.

[d3str0y3r]

Ursprungligen skrivet av 76561198076194169:

Ursprungligen skrivet av 🎃👻d3str0y3r👻🎃:

Didn't look to hard then...

https://help.steampowered.com/en/ > My Account > Steam Gaurd > Contact Steam Support

"Contact steam support. Like I said before, I did that 3 times already. It's a wild goose chase.
Been all over help.steampowered, again, nothing is helping.

I just told you everything to click to open a support ticket. If you can't follow basic instructions then i can't help.

Go here https://help.steampowered.com/en/ (Link at the top of the Steam client)
Find and click My Account https://imgur.com/a/BIANIzZ
Find and click Steam Gaurd https://imgur.com/a/rpGvYp5
Find and click Contact Steam Support https://imgur.com/a/zRW85d5
You will get this: https://imgur.com/a/Y3Ihu0H which will allow you to open a support ticket.

Steam Support will reply asking you for proof of ownership of the account and when you provide it they will remove the authenticator.

[I'm Back Bois]

Ursprungligen skrivet av Silicon Vampire:

Ursprungligen skrivet av 76561198076194169:

Their support email

Support does not have or use email…

They have an email. support@steampowered. I've emailed them in the past back when they were actually helpful.

Ursprungligen skrivet av Muppet among Puppets:

Ursprungligen skrivet av 76561198076194169:

"Contact steam support. Like I said before, I did that 3 times already. It's a wild goose chase.
Been all over help.steampowered, again, nothing is helping.

When you get to step 7 you can contact support
https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560

With any 2fa, make sure you are not locked out if anything goes wrong. Use all "backups" available.

I think I've already tried this method, but I'll try again. Thanks.

[I'm Back Bois]

Ursprungligen skrivet av KriKitBoNeZ:

Ursprungligen skrivet av 76561198076194169:

Literally anything can be hacked. I'm not a hacker myself, but I know a couple people who are.

This isn't the matrix, bud.

Never said it was. Just a simple fact.

Ursprungligen skrivet av 🎃👻d3str0y3r👻🎃:

Ursprungligen skrivet av 76561198076194169:

"Contact steam support. Like I said before, I did that 3 times already. It's a wild goose chase.
Been all over help.steampowered, again, nothing is helping.

I just told you everything to click to open a support ticket. If you can't follow basic instructions then i can't help.

Go here https://help.steampowered.com/en/ (Link at the top of the Steam client)
Find and click My Account https://imgur.com/a/BIANIzZ
Find and click Steam Gaurd https://imgur.com/a/rpGvYp5
Find and click Contact Steam Support https://imgur.com/a/zRW85d5
You will get this: https://imgur.com/a/Y3Ihu0H which will allow you to open a support ticket.

Steam Support will reply asking you for proof of ownership of the account and when you provide it they will remove the authenticator.

I've been through this process before, but if I must, I'll do it again.

[KriKitBoNeZ]

Ursprungligen skrivet av 76561198076194169:

Ursprungligen skrivet av KriKitBoNeZ:

This isn't the matrix, bud.

Never said it was. Just a simple fact.

It's not a fact just because you say it is.

[I'm Back Bois]

Ursprungligen skrivet av KriKitBoNeZ:

Ursprungligen skrivet av 76561198076194169:

Never said it was. Just a simple fact.

It's not a fact just because you say it is.

No, it's a fact because that's how hackers are how hackers are.

[Pscht]

No matter how you word it, you are still at the "because I say so" stage.