TheSuspect Mar 26, 2016 @ 8:26pm
no longer have my old phone number that i used for steam guard help!
I need help getting my steam guard back because i cant use csgowild or lounge without it on but i cant get the codes it sends because the phone number that is on there is no longer active.. any one know what i should do?
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Showing 1-4 of 4 comments
DirtyFishy Mar 26, 2016 @ 8:27pm 
Use the code it told you to write down.
TheSuspect Mar 26, 2016 @ 8:45pm 
i dont remember it lol
DirtyFishy Mar 26, 2016 @ 8:46pm 
Originally posted by Hatimacy:
i dont remember it lol
That's why you were supposed to write it down.
The Giving One Mar 26, 2016 @ 9:29pm 
Help, I lost (or sold) my phone and can't log in! What do I do?

If possible, you should contact your wireless service provider and get a replacement phone with the same phone number. Steam will be able to send SMS messages to your replacement phone, and you will be able to recover your account as described below.

If you no longer have access to your phone and don't have your recovery code, you'll need the assistance of Steam Support. Use the "Contact Steam Support" button at the top right of this page to get help removing your authenticator. If you don’t have access to the email address that is currently associated with your Steam Account please provide proof of account ownership within your ticket.

https://support.steampowered.com/kb_article.php?ref=8625-WRAH-9030#sold

And this...

Is there a way to get backup codes in case I lose my phone?

Yes, you can generate backup codes to use in an emergency. It's easy:

Log in to the Steam store
Go to the account drop-down at the top right of the page and select Account Details
Select the Manage Steam Guard item on the right.
Select the option to Get Backup Steam Guard Codes.
You'll have to enter one of your current authenticator codes (or a backup code that you got earlier).
You'll see a page with a number of codes that you can use instead of the one generated by your phone. Steam will also send email to your account every time new codes are generated, and every time one of these codes is used.

It's a good idea to print these codes instead of saving them on your computer. Don't take a screen shot of them.
Last edited by The Giving One; Mar 26, 2016 @ 9:30pm
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Date Posted: Mar 26, 2016 @ 8:26pm
Posts: 4