Can I Get Banned for Excessive Refunds?

[FrozenDevilz]

I bought a lot of games during last weekend sale, but now I wanted to refund some of them. But I'm just too afraid that I might get banned because of it. I don't want steam think that I'm abusing the refund system or something.

All of the games I wanted to refund still applicable by the way, since all of it are under 2 hours of gameplay.

[Jigokunoinu]

http://store.steampowered.com/steam_refunds/

[FrozenDevilz]

Originally posted by Jigoku:

http://store.steampowered.com/steam_refunds/

Okay, I've read that. Does that means I'm safe? Since it doesn't mention how many games you can refund for some period or something.

[Snapjak]

If you refund too much your account will be barred from getting further refunds.

There's no known hard limit, but don't test it.

[The Giving One]

If you have got the message " we see you have recently refunded several games" or something similar to that, then I suggest that you purchase more carefully. The page the good Jigoku linked says that if they think you are abusing the refunds, then they may stop offering them to you.

You won't get "banned" or anything, only if you seem to be abusing the policy you may lose the ability to refund in the future.

Why, may I ask, are you refunding them ? Do they not run on your system ?

EDIT..If you want my opinion, someone that has played alot of games for almost but not over 2 hours and owned them less than 2 weeks and asks for a refund for all or most of them "maybe" would appear as abusing the system, but that is just my opinion here.

[FrozenDevilz]

Originally posted by The Giving One:

If you have got the message " we see you have recently refunded several games" or something similar to that, then I suggest that you purchase more carefully. The page the good Jigoku linked says that if they think you are abusing the refunds, then they may stop offering them to you.

You won't get "banned" or anything, only if you seem to be abusing the policy you may lose the ability to refund in the future.

Why, may I ask, are you refunding them ? Do they not run on your system ?

Well, recently I bought some of the games like Orion:Prelude, Primal Carnage, & Serious Sam 3:BFE, but all of the games have low framerate, even on the lowest settings, I've tried search google on how to fix it for a few days, but there's no luck.

[The Giving One]

I would suggest you get help on fixing the games and getting them to run properly on your system, if of course you meet the minimum requirements for each game.

Post your system specs, including the operating system and if you have 32 or 64 bit OS if you want help on that here.

[FrozenDevilz]

What if I don't? Since my ram doesn't meet the requirement, & I didn't check that before.

[The Giving One]

Originally posted by ƑŘỖŻẸŇĎẸVĨĹŹ:

What if I don't? Since my ram doesn't meet the requirement, & I didn't check that before.

If your RAM is in fact the issue, and you don't meet the requirements just because of that, you could get more RAM if your board supports it.

Or, you could just refund them. If it is only a couple or a few games, then I personally would not worry about it too much.

Not meeting the requirements for games is a normal mistake and not abusing the policy to ask. But you should still keep in mind the policy, you see. Check the system requirements for games in the future more carefully, as you don't want to push your luck anymore than you are worried about in this case, you see. Hope that helps and good luck to you unless you need more help now, of course.

[Azza ☠]

I'm pretty sure it's more a matter of is it...

1) Consumer guarantees act - Game doesn't work or isn't compatible with your system, etc. This is perfectly fine, even if it's a collection. Normally you would only want to do an once off.

or

2) Refund abuse - Purchasing, playing for a bit and refunding. If you are abusing the refund system, then it can get taken away from you.

[punchy]

Always read the system requirements, watch videos of gameplay, and try to find a benchmark video from someone with the same or similar hardware as you when considering buying any new game. Its good practice. If this is a one time, multiple return, I wouldnt worry. Abuse would be returning multiple games multiple times more often than you keep games in your library. If you have a couple games in your library with some playtime and been a user for awhile that would seem less suspicous too.

Is there a limit to how many purchases I can request a refund for?

You can submit any number of refund requests for eligible purchases.
If it appears that you are abusing the refund system, we reserve the right to revoke access to this feature.

I just looked at your profile and unless youve done this before I wouldnt worry. You have a decent game collection with notable playtime in some so you wouldnt be considered to be abusing the service in my opinion.

[FrozenDevilz]

So, the point is, can I get banned if I refund 3 games in a row? Since I've never refund 3 games in a row before. I'll try to be more careful next time I wanted to buy something.

Last time I just bought all games that is on sale because it's cheap, without checking the requirements first.

[punchy]

You'll be fine. Exploitation of the refund system would be a new user who has no games because they've returned them all. You have 300 hours in L4D2 and 38 other games. Just do it. In the event it does happen (very unlikey) you can dispute the "refund suspension". But your just being paranoid now :D
EDIT: When you say "Ive never refunded 3 games in a row before", Id have to ask when was the last time you refunded? And how many times total? I have never refunded a game so I may be speaking beyond my experience right now, though to me this isnt abusing the service.

[FrozenDevilz]

Of course I'm ( maybe ) paranoid, I don't want all of the stats that I've put in some games to be gone!

So, okay, thanks for the tips dyvyde! I've requested the refunds, 2 of them is on process, 1 of them isn't. I'll update it more when the third game is on process too.

[FrozenDevilz]

Well, the last time I refunded a game was on Lunar sale, but that's the first time I refunded a game in Steam.

And I usually bought a physical copies, it's only on steam that I didn't, if you're asking about a physical copy refunds, I can't count it because I've been playing games since mid 2000s on several consoles.

[FrozenDevilz]

Okay, the third game got refunded too, but I got my warning. It's okay I'll take it. Next sale I won't be as hungry as before.