This account has violated the Steam of Service Agreement

[RYU]

I don't have any clue why i did trigger this ban or what
Here is the links of picture the ban https://tinypic.host/image/91Rev

I only remember i did buy dota 2 item from Dota 2 community market and one of friend ask me to give him a some steam card also one csgo box there all i done after i getting this ban my friend list do have "Community Assistance" some of "Marvin" steam staff or steam support came out
saying my account has "There have been suspicious activities on your account, you need to file an appeal in order to continue using your account"

after that i done what he saying Marvin say "I see that you have done everything correctly according to the instructions. You have nothing to worry about. Please wait for 48 hours and your account will be restored to its previous state"

I want to ask why my account getting violated steam of service agreement


but Marvin say "All suspicious activities with your account are being blocked for further investigation. We will figure out what exactly happened, and your account is safe. In the future,"

so i had no clue at all so my 11 year old account is done ?

May i ask This kind of issue can be unban or what ?

[Mr. Smiles]

That, sir, is a scam. Secure your account.

If you trade your items, you will lose them.

[Nx Machina]

It is a SCAM.

IMPORTANT: Steam Support will only contact you if needed after you have contacted them via the ticket system and no other method.


Do all the following NOW to secure your account.

1. Scan for malware https://www.malwarebytes.com/

2. Deauthorize all other devices https://store.steampowered.com/twofactor/manage

3. Change passwords from a clean computer

4. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage

5. Revoke the API key at https://steamcommunity.com/dev/apikey (there should be NOTHING in the APIKEY)


Please note: All your items are gone and will not be returned.

Steam Item Restoration Policy link below:

https://help.steampowered.com/en/faqs/view/3B6E-B322-2400-8D24

[Lilim]

It's a scam. Do not trade your items to another account.

Please read the text above your profile summary:

"Steam Support will never attempt to communicate with you through this feature."

[RYU]

But why my profile picture saying my account is violated by steam service agreement ？
also my inventory do have my item didn't gone at all

[Lithurge]

76561198069556371 の投稿を引用：

But why my profile picture saying my account is violated by steam service agreement ？
also my inventory do have my item didn't gone at all

Because somebody else has access to your account and has edited those in. Follow the steps posted to stop them being able to do that.

[magicISO Sweden]

its a classic scam only way any from steam will talk to you is their own ticket system

[Nx Machina]

76561198069556371 の投稿を引用：

But why my profile picture saying my account is violated by steam service agreement ？
also my inventory do have my item didn't gone at all

Because you gave the scammer access to your account and they put the message on your account, the one in your friends list who claims to be "Community Assistance". Note: I have reported the profile.

Secondly read what it says on the image you posted which i have copied here:

"The text in the box is information you asked to be displayed on your profile".

(Note that text box is information YOU and only YOU type).

>>>> "Steam Support will never attempt to communicate through this feature". <<<<

DO ALL THE STEPS IN POST #2 NOW or you will lose all your items.

[magicISO Sweden]

76561198069556371 の投稿を引用：

But why my profile picture saying my account is violated by steam service agreement ？
also my inventory do have my item didn't gone at all

secure your account so the scammer dont do anyting more stupid with your account but i bet you think this is real.

[magicISO Sweden]

and if you look at his profile he is even friends with this so called Community Assistance and one more thing you should know every steam/valve employees have a steam/valve bage to there name

[RYU]

Nx Machina の投稿を引用：

It was a SCAM.

IMPORTANT: Steam Support will only contact you if needed after you have contacted them via the ticket system and no other method.


Do all the following NOW to secure your account.

1. Scan for malware https://www.malwarebytes.com/

2. Deauthorize all other devices https://store.steampowered.com/twofactor/manage

3. Change passwords from a clean computer

4. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage

5. Revoke the API key at https://steamcommunity.com/dev/apikey (there should be NOTHING in the APIKEY)


Please note: All your items are gone and will not be returned.

Steam Item Restoration Policy link below:

https://help.steampowered.com/en/faqs/view/3B6E-B322-2400-8D24

i'm stuck at step 5 i press the link and go in there there do have some domain and "localhost" and some number stuff and i press the revoke the api key it's ask me to register new steam web api key

[Lilim]

76561198069556371 の投稿を引用：

...and i press the revoke the api key it's ask me to register new steam web api key

Do not register a new key.

[Cathulhu]

Just leave it empty. You don't need an API key.

[Lilim]

Report, unfriend and block the "Community Assistance".

[RYU]

magicISO Sweden の投稿を引用：

and if you look at his profile he is even friends with this so called Community Assistance and one more thing you should know every steam/valve employees have a steam/valve bage to there name

ok

[Nx Machina]

76561198069556371 の投稿を引用：

i'm stuck at step 5 i press the link and go in there there do have some domain and "localhost" and some number stuff and i press the revoke the api key it's ask me to register new steam web api key

If you cleared the api key and followed ALL the steps your account is secure. Please note: The scammer "Community Assistance" created the api key.

Note: Register a new steam web api key is the default setting that you do not need to use.

Report, block then unfriend the "Community Assistant" friend you have.

Read Post #7