Audio cutting out after a few seconds

[clement.nerma]

Hi there!

I'm encoutering a really weird bug since yesterday.

Basically, I have my PC plugged in to an AVR which itself is plugged into my TV.

When playing games through Steam, audio cuts after a few seconds. Steam's Big Picture UI audio *itself* cuts out after a few seconds. Also happens in any game I launch through Steam.

When that happens, Windows is not able to play sound through the device any more. Playing a Youtube video results in no sound. I see Windows is sending sound as the sound control panel indicates there is but nothing reaches my AVR.

I tried plugging my PC directly into my TV and the TV into the AVR through eARC, same problem happens.

When I close Steam games, sound tends to comes back. I tried changing my sound settings from Surround to Stereo, no success. Also tried Dolby Access app from the Microsoft Store, no improvement either.

This only happens with Steam, if I play non-Steam games there is no problem. The selected output device doesn't change, it's always my AVR. The problem also doesn't happen when the output device is my headphones instead of my AVR.

I tried uninstalling and re-installing Steam, updating Nvidia drivers, etc. but nothing changed.

Does anyone know how to solve this problem? It's really driving me insane.

Thanks in advance for your help!

[Marble]

Originally posted by Iceira W10:

The reply dont even cover what board support know about the subject, or gave to windows so ppl get driver through windows update, but its oka OP problem to talk with own board or brand name support about it.

The board doesn't matter, the audio is Nvidia HD Audio, which is on the 2060 GPU. The audio is not onboard.
And again, if you'd read the discussion, you'd know they already tried the onboard audio and it works fine.

Originally posted by Iceira W10:

No over clocking , even that has seen scramble or shall i called it metalic straits the sounds, even seen PSU did that in speaker as sounds, it is complicated, but more rare today then in the old days.

Your English is very difficult to read, but I am assuming you're talking about electromagnetic interference caused by the PSU and bad shielding.
This is not applicable in this situation, because it only applies to analog audio. HDMI audio is entirely digital, so it is not susceptible to interference.

[Iceira]

Nvidia card is not sound card, it only pass it on though its cable. you should know that, you think you cover sounds then you dont , sure can nvidia card have a issue with it sure, but its not the soundcard, ask the board support maybe they have a clue whats wrong here.

im sure nvida card support dont think thay have a issue with it, but you can ask them.


Op then Marble suggest is done and over and if it did not help try other things gl with it.

and i bet you did not seem to have that issue before reinstall windows, if i recall correctly.
hard to say ,if thats why you reinstall it,

[Marble]

Originally posted by Iceira W10:

Nvidia card is not sound card, it only pass it on though its cable. you should know that, you think you cover sonds then you dont , sure can nvidia card have a issue with it sure, but its not the soundcard, ask the board support maybe they have a clue whats wrong here.

im sure nvida card support dont think thay have a issue with it, but you can ask them.

Completely incorrect.

All Nvidia GPU's with HDMI output since the late 2000's have onboard audio.

You haven't needed to connect an audio passthrough cable since the 8800 GT or 9800 GT.

[Iceira]

Originally posted by Marble:

Originally posted by Iceira W10:

Nvidia card is not sound card, it only pass it on though its cable. you should know that, you think you cover sonds then you dont , sure can nvidia card have a issue with it sure, but its not the soundcard, ask the board support maybe they have a clue whats wrong here.

im sure nvida card support dont think thay have a issue with it, but you can ask them.

Completely incorrect.

All Nvidia GPU's with HDMI output since the late 2000's have onboard audio.

You haven't needed to connect an audio passthrough cable since the 8800 GT or 9800 GT.

Nvidia is not onboard soundcard.

[Marble]

Originally posted by Iceira W10:

Nvidia is not onboard soundcard.

Nvidia GPU's have HD audio chips onboard. This is why when you install Nvidia GPU drivers, it asks you to also install/update the Nvidia HD Audio driver.
https://www.pcguide.com/how-to/what-is-nvidia-high-definition-audio/

[Iceira]

Feel free to try other ways in faulth finding, nothing prevent a desktop user to plug in other sounds card as test , because most dont think like that, you will do that if that was a hard disk issue , test with other disk, as i said before, then yopu have multi choise or hardware things change in the way you see it, if you had 10 pc and one has issue it easy to swap things around and debug harware or swap it out, problem most privat user dont have spare gear. or think of such ways or can afford it, but if you do have old soundcard or friend has then it might could be seen as test and bring light over the where is that bug or with what.

gl with it.

[Iceira]

Originally posted by Marble:

Originally posted by Iceira W10:

Nvidia is not onboard soundcard.

Nvidia GPU's have HD audio chips onboard. This is why when you install Nvidia GPU drivers, it asks you to also install/update the Nvidia HD Audio driver.
https://www.pcguide.com/how-to/what-is-nvidia-high-definition-audio/

you keep talking about Nvidia plugin card im not.

[Marble]

Originally posted by Iceira W10:

you keep talking about Nvidia plugin card im not.

As has already been said, the issue they are having is the sound cutting out when using Nvidia HD Audio over HDMI.

This has NOTHING to do with audio from the motherboard.

They are NOT using their onboard motherboard audio, they have already tested this and it is working fine. The issue is purely related to Nvidia's audio.

[Iceira]

Originally posted by Marble:

Originally posted by Iceira W10:

you keep talking about Nvidia plugin card im not.

As has already been said, the issue they are having is the sound cutting out when using Nvidia HD Audio over HDMI.

This has NOTHING to do with audio from the motherboard.

They are NOT using their onboard motherboard audio, they have already tested this and it is working fine. The issue is purely related to Nvidia's audio.

If he has a broken Nvidia card the thats is it, a pcshop will swap as test or cable or driver or whatever it is, nothing change that, problem is most user cant afford such test, and you still end op with talk with Nvidia support, and why you should test with whatever you think is best, if you have warranty on card the take action on it. its that simple but you should still talk with nvidia first imo.

nothing is change here in faulthy finding even the monitor or Monitor or its speaker dont have a telly speaker issue, then its not Nvidia card, as i said nothing change this, only the way and what you can afford or test for.

[Marble]

Why do you think we are testing different drivers and cables and settings?

It's highly unlikely the Nvidia card "broke", the audio engine resides within the GPU core itself, so if it had broke, they wouldn't be getting an image signal either.

Again, if you'd have read and understood the discussion, you'd know their speakers are working fine because they've been using TOSLINK as a substitute.

If you do not have experience with home theatre setups, you should probably just stop talking because you're embarrassing yourself.

@OP

I'm unsubscribing from discussion now, my final suggestions for testing are a page back and aside from that, I'd recommend installing Windows fresh again and ONLY installing the official Nvidia driver and nothing else (No codec packs, no bulk driver update utilities or anything like that) and see if it still does the same thing on a totally fresh, untainted install.

Yes it'd be a pain and take a few hours but it's still going to give you a good clue to continue investigating from. You could then rule out the issue being a settings/system config issue if the problem persists.

[clement.nerma]

@Marble ok thanks for your help, I'll do that in last resort if absolutely nothing works.

[Iceira]

OP contact Nvida live chat , i think they online also, they might want to tell you thing or two , in who is master of sounds and handle it in the system, to my knowledge Nvidia is not board Soundcard and i stick to that. ( and why you have sounds that get cutt off is many, and i can tell you many thinngs can do that. gl with real supoort , and he is not that here and neither is I, and that the problem here and steam is not going to fix your hardware so pay attention and understand what i said you need to figure what cause this and what or who is your support

atm.
its board with onboard sound ( board have own forum also ) or ticket system
then GPU that send signal to speaker
and then you have telly with speakers.

then is no other here in the world that has your product Brand support.

well warranty but thats more a retur of product, dont mean they will tell you whats wrong.

gl with it OP


steam guide section
https://help.steampowered.com/en/faqs/view/5389-9AE7-8969-BD70

[clement.nerma]

So I've re-installed Windows, problem re-appeared immediatly. As this is only when projecting and mostly with Steam games I guess this is a software problem caused by a recent Windows update, I don't know what else it could be. I'll wait for an update on MIcrosoft's side.

[ARealHuman]

I have your problem except i don't use AVR but i was using a form of Bluetooth. No help on the internet but i found it and wanted to share my experience. Basically I used to have a mic plugged into my PC but its been plugged out. My Bluetooth speaker is capable of being a microphone so my computer registered another audio device which doubling as an input. So this 1 speaker had 2 output options and 1 input. Once i removed DISABLED it in my windows setting everything went back to perfect order. I prayed for an answer and found it and i truly hope this does something for you. Sorry if this was already attempted and i didn't read the post.

[↑↑↓↓←→←→BASelect]

AVR might be bad or the input on it.