Does anyone know how to get unbanned from rust if somebody got on to your account and got you gamebanned?

[crxpplednut]

he logged into my account yesterday and got me game banned for hacking

[Crazy Tiger]

You contact the game dev. Though keep in mind that it's very possible that they won't unban you. "I've been hijacked and they cheated" is a popular defense among cheaters.

[cSg|mc-Hotsauce]

Początkowo opublikowane przez Coconut:

Does anyone know how to get unbanned from rust if somebody got on to your account and got you gamebanned?

he logged into my account yesterday and got me game banned for hacking

My account was stolen!

Anyone owning a gaming account is responsible for its safety. Regardless of who was using your account when the cheating occurred, the ban will not be removed.

https://www.easy.ac/en-us/support/rust/account/bans/

Same goes for all anti-cheats. Your account security is YOUR responsibility.

[nullable]

The ban is against the account. You admit someone was on your account and was misusing it. Someone else using the account doesn't negate what the account did, and since the ban is against the account regardless of who was using it, generally that means "it wasn't me!" isn't a defense.

No harm in trying, but manage those expectations.

[knudrandi203]

Początkowo opublikowane przez Crazy Tiger:

You contact the game dev. Though keep in mind that it's very possible that they won't unban you. "I've been hijacked and they cheated" is a popular defense among cheaters.

what if someone still has the email where they got blackmailed and sent a screenshot of there pc

[Supafly]

Początkowo opublikowane przez knudrandi203:

Początkowo opublikowane przez Crazy Tiger:

You contact the game dev. Though keep in mind that it's very possible that they won't unban you. "I've been hijacked and they cheated" is a popular defense among cheaters.

what if someone still has the email where they got blackmailed and sent a screenshot of there pc

Makes no difference. The account NOT the user cheated.

If all we'd need to do is
1. Mask IP, Change email address, language and anything else
2. Cheat
3. Unmask IP, Change email address, language and anything else back
4. Claim account was hijacked (not hacked.)
5. Then claim Cheating occurred while account was compromised using all the above as proof
6. Get unbanned

Any cheater could repeat steps 1 - 6 every time they want to cheat without any consequences.

[AWARE]

try crying to the admins, most likely works

[cSg|mc-Hotsauce]

Początkowo opublikowane przez listedreamz:

FacePunch doesn't care for their community, even for those who had their account hijacked and said exploiter got the account an In-Game Ban by the Game Developer.

I've tried speaking with their team, and it truly shows that they don't care even with evidence... It's honestly sad, because it's an unfair policy as Steam's security system isn't that reliable to use it as a consequence. In-fact, I've had trouble back and forth with the Steam security system ever since the time they put this policy in place.

Even with all security features enabled, which in-fact was enabled prior to the hijacking of my account, and during it the user disabled every single security feature. I gave all of this info to both Steam / VALVe and FacePunch, including the logging of the hijacking, they don't care... and for me, I'm a loyal Steam member, been on steam for over 14 - 15 years on several different accounts. That doesn't matter, because they obviously don't even want to help me out as I had never even launched or installed Rust on my desktop, for nearly a year since purchasing it. It pisses me off that they blame the victim for "failing" (I didn't fail to do so, Steam did...) to uphold their responsibilities.

Just waste your money on a game just for Steam to fail you by allowing foreign identities to bypass EVERY security system. So, I'm the one to blame for enabling every security feature, and yet... My account still gets compromised... I've been fighting this battle for 6 years, and not ONE administrative member admits that their system is NOT reliable.

I know of the false Steam domains, but I have NEVER even clicked on a direct link for such Steam encryption.

To sum this up, no Steam / VALVe administrative member, FacePunch staff, and Easy Anti-Cheat staff will ever admit to their faulty systems... However, I've been in touch with each and every corporation for many years, and I have brought these issues up to them hundreds of times. Each time, they blame me, and direct me to follow the steps of securing my account, even when I tell them that I've already been through this and it seems to be unreliable, as what I say above has been going on for years upon years upon years... Yet, here I am today, still battling this issue. No resolution to this day, for the 15 years being on Steam and showing my compassion and cooperation with them who don't return the favor. Sad, sad, SAD!!!!

I no longer can play Rust without supposedly "evading" the false ban, nor can I recover the money I spent on a game that I never played or even installed at that... So called "40 hours of playtime" that was achieved not by me, but the user who had successfully bypassed Steam's $h!tty security systems. Every bit of evidence I have, including no download history of any sort of 3rd-Party Software (cheats, ext.), no screen time on Rust at all, no bios logs of my desktop even installing or launching Rust, absolutely no evidence against myself as the victim, but I have every bit of evidence of my account being hijacked in real time, obtaining the user who hijacked my account personal information and even compared them with multiple logs of my location being logged into (which was me), and then coincidently x3 emails from Steam. One of them showing the attempt to login from a foreign location on the other side of the world, and their HWID.

I will admit that I only installed Rust once, playing it twice, then never again... Because my PC is out-dated, I couldn't even take a few steps without my FPS count being pretty much non-existent. I did attempt to lower the texture settings, but got frustrated, as it was even laggy going through the menus. Afterwards, I exited the game and uninstalled it, never to be installed again on my Desktop. Remembering that I only had 1 hour and 28 minutes total playtime until the day that my account was hijacked and cheated on had a huge spike with achievements being made at a quick pace, and 40 hours in total playtime... I noticed that I had those achievements obtained and that I had a higher number of hours in total playtime. All of this was on the same few days.

I've said this multiple times,
THEY DO NOT CARE FOR THEIR COMMUNITY!

Literally every game service and their anti-cheats have the same zero tolerance policy...

"Your account security is YOUR responsibility."

[NotZergT34Mqp2]

What if its steam's fault? My account got banned for the same reason, I know its probably the most used excuse for cheaters but it actually happened, anyeays, my account got hijacked by someone and steam was part of it, basically, I've got an email about someonr logging in my account and since I have steam guard and 2fa, I asked steam how did this person connect to my account and they said they got called by "me" because I forgot my password, would there be a way to get me unbanned? Normal process doesnt work, and if yes, where can I contact admins/devs?

[cSg|mc-Hotsauce]

Początkowo opublikowane przez NotZergT34Mqp2:

What if its steam's fault? My account got banned for the same reason, I know its probably the most used excuse for cheaters but it actually happened, anyeays, my account got hijacked by someone and steam was part of it, basically, I've got an email about someonr logging in my account and since I have steam guard and 2fa, I asked steam how did this person connect to my account and they said they got called by "me" because I forgot my password, would there be a way to get me unbanned? Normal process doesnt work, and if yes, where can I contact admins/devs?

It wasn't Steam's fault and the ban is permanent.

[crunchyfrog]

You contact either Easy AntiCheat or the Rust devs.

But be aware they have evidence. Mistakes are VERY rare, so if they say no you have to live with it.

[Nanami]

This thread was quite old before the recent post, so we're locking it to prevent confusion.