Steam Screenshot Manager doesn't show screenshots

[Kornelez21]

After ui screenshots are shown as gray rectangles with triangle with exclamation mark. I can't delete them and share them.

[Min]

Up. Having this issue. Anyone can help?

[AustrAlien2010]

I think it has to do with your internet connection. Because it won't work, if you don't have good internet.

I think it's buggy for some people because of that. But I do not know for sure.
https://steamcommunity.com/discussions/forum/0/6516193260175196307/
https://steamcommunity.com/discussions/forum/1/3811782223866651646/

Try restarting.

[Jack Schitt]

The screenshots are saved locally to the computer. Their default location is:
C:\Program Files (x86)\Steam\userdata\35512729\760\remote\<appID>\Screenshots
This issue has absolutely nothing to do with internet connection. It's bad coding in the new UI.

Contact and report this to Official Steam Support so they can add it to the pile of things they have to fix in the new UI disaster. Follow these instructions to use the old UI and disable automatic updates.

[Kornelez21]

Originally posted by AustrAlien2010:

I think it has to do with your internet connection. Because it won't work, if you don't have good internet.

I think it's buggy for some people because of that. But I do not know for sure.
https://steamcommunity.com/discussions/forum/0/6516193260175196307/
https://steamcommunity.com/discussions/forum/1/3811782223866651646/

Try restarting.

tried restarting and didn't work. I have really good connection so it can't be internet.

[Jack Schitt]

See my response, Kornelez21. Report it to official Steam Support so they consider fixing the coding error and use the old UI.

[AustrAlien2010]

Steam supports sends them here. We should try to assist.

[Jack Schitt]

Originally posted by AustrAlien2010:

Steam supports sends them here.

Even thought it's clearly a spam group, you could bug report it here:
https://steamcommunity.com/groups/SteamClientBeta

Submitting a support ticket is necessary. Posting there is not, they're not going to get a response there from Steam or Valve on the beta forums.

[Kornelez21]

Originally posted by Jack Schitt:

See my response, Kornelez21. Report it to official Steam Support so they consider fixing the coding error and use the old UI.

I've submitted ticket day earlier and still got no response about this.

[AustrAlien2010]

What can support do about their issue?
They will probably just tell them to re-install Steam or something.

[Jack Schitt]

This issue is with coding in the Steam Client program. Valve Software developers are the only people who can legally edit that code and release it to the public.

The new screenshot dialog obviously doesn't work. The previous UI screenshot dialog does work therefore using the previous UI is a solution until a patch is released that corrects the problem.

[AustrAlien2010]

It can work properly. I've tested it myself, and successfully loaded, deleted, and uploaded several screenshots yesterday. It's not that every single user on Steam has this problem. Surely, there is something users can do to fix it themself?

[Jack Schitt]

Originally posted by AustrAlien2010:

Surely there is something they can do to fix it?

Report it to Steam so Valve updates the code.

[Noodlesocks]

Also doesn't take you to the screenshot folder when you click on "show on disk"

[Jack Schitt]

Originally posted by Noodlesocks:

Also doesn't take you to the screenshot folder when you click on "show on disk"

Have you tried to go where they're stored manually? Are they there?

[AustrAlien2010]

Originally posted by Noodlesocks:

Also doesn't take you to the screenshot folder when you click on "show on disk"

The "Show on disk" button does function when I test it. (But it does not function in offline mode.)

The image files for screenshots would normally be found on your hard drive at:
\Steam\userdata\[userID number*]\760\remote\[appID number*]\screenshots.
And that's also the folder where the Screenshot Manager would normally be searching for the image files, as far as I know. (Depending on which game title, (or appID,) the Screenshot Manager is being used to access those files for.)

*= this is a number that may vary per user and per title.