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Your account was compromised, you didn't check the recipient properly when you confirmed the trade and now your items are gone. Forever.
Secure your account, stop compromising your account and stop believing nonsense total strangers tell you.
You need to secure your account by deathorising all other devices, changing your password on a device that's clean, generating new Steam Guard codes. Also stop using scam sites.
Also OP if anyone contact you saying they're gonna ban you, claim they reported you, or claim to be support, and then ask you to do things for them, should automatically be a red flag.
Support has no reason to contact you as Steam has a ticket system, and only reply when you make a ticket via Steam help page, no where else, there no pending bans, when a ban happen it just happen there no pending, nor removing them, and you don't get ban just because someone reported you that not how that works.
So you fell for scam big time, and for how you got your account compromise, is either you hand login to someone, or login on a phishing site that got access to your account.
Your not first person that falls for scams like this.
https://steamcommunity.com/discussions/forum/1/3719440044279543741/#c3719440044279595558
It most definitely was not.
Scan for malware https://www.malwarebytes.com/
Deauthorize all other devices https://store.steampowered.com/twofactor/manage
Change passwords from a clean computer
Generate new backup codes https://store.steampowered.com/twofactor/manage
Revoke the API key https://steamcommunity.com/dev/apikey
Stop using shady third party trade sites or clicking suspicious links.
Do each of the steps.
What happened is your account became compromised, most likely through a third party site. This well known scam then requires you to authorize the trade giving your items away after you allow them access to your account through either malware, or giving away your details through a phishing fake login page or other trick used by those shady third party sites.
The way it does this is after it gains access to your account, a bot waits until you send out a trade offer, and then using the access you gave to them, their bot cancels the trade, changes a bot account to match the name and profile picture of the person you wanted to trade with, and then sends a trade giving your stuff away for free.
The scam depends on you ignoring all the warnings, such as "this user is not on your friends list", "this user has a similar name to someone on your friends list", their items missing from the offer, the big "you will receive nothing" text, the fact that they have the wrong level, wrong "has been on Steam since" date (usually obviously too recent to make sense), and a few other obvious warnings. It only works if you're not even looking at what you're doing. Sadly, an awful lot of people don't care enough to verify the trade is what they are expecting, so this scam continues to work.
Valve will not return items you gifted away to the scammer as a result of ignoring all the warnings.
https://support.steampowered.com/kb_article.php?ref=9958-MJDG-3003
https://help.steampowered.com/en/faqs/view/70E6-991B-233B-A37B
1. Scan for malware https://www.malwarebytes.com/
2. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
3. Change passwords from a clean computer.
4. Generate new backup codes https://store.steampowered.com/twofactor/manage
5. Revoke all API keys https://steamcommunity.com/dev/apikey
If need more help understanding, visit here.
https://steamcommunity.com/discussions/forum/1/3719440044279543741/#c3719440044279581804
^ Visit this link as well.